I have been to a LOT of Dunkins during the busiest times of the morning and this Dunkin' is by far the worst one for service. I stopped doing the drive threw because it's supposed to be for quick orders not 3 dozen donuts four sandwiches and 4 cold coffee drinks. I would get my coffee and donut drive off get to the light and take a drink of my warm coffee that should be hot. I shouldn't have to check to see if my coffee is hot between 6-9 in the morning coffee shouldn't be sitting that long as busy as they are? And no one counts change back to you the machine gives the change so all that has to be counted is the bills. read more

Dunkin' - Inside - Donuts Near Me - Prince Frederick, Maryland

The service was shit my gf order my a sausage sandwich with the meal deal what what do the dumb Girl do give us the wrong order and sandwich and the food was Burt on top of that read more

I placed an order for a Venti Chai Latte through DoorDash for a total of $14.95. Unfortunately, the drink arrived with almost no chai flavor, and the whole milk tasted sour. Because I work on a locked inpatient unit, I am not permitted to leave my workplace to request a replacement, and security had to bring the delivery up to me. I requested compensation for the drink only, and they refused, sending me to DOOR DASH, who refused because I did not take a picture of the tainted item. I will never order from either place again. read more

By the time we get our order in the drive thru we will have been here for an hour waiting. The first 30 minutes there was no way to get out. Go to the Dunkin Donuts in Dunkirk or anywhere else but here. We are next up at the window and we will still probably be here for another 15 minutes. My 6 year old is even saying this is ridiculous. read more

Always the slowest service! It takes forever to get your order and you must always check your order to see if it's correct because usually it isn't. If you can wait, go to a different location! read more

Wife and I went to walk in today and from the outside it looked filthy. The glass doors and windows didn't look cleaned in months and looming inside at the tables and floors did it for us. Crumbs all over multiple tables on view and crumbs all over the floor. If the front of the house is this dirty, imagine the back where the mixing and baking take place. We didn't even bother to go inside. We left. read more

I've only been to this location a few times and it's not good at all. The line takes forever and the quality of the donuts are poor. They got our donut order wrong and i didn't bother to tell them because I was ready to leave. I get home and noticed they only put bacon and cheese on my breakfast sandwich. They forgot to put the egg on it. read more

Dunkin' - No egg. Even though it says it on the receipt - Donuts Near Me - Prince Frederick, Maryland

Ordered Dunkin while leaving the Walmart in Prince Frederick, less than a mile away, arrived at Dunkin less than 2 minutes later. No one was in the drive through line, shocker. The first thing they handed us was my large room temperature "HOT" coffee with Hazelnut flavor that was a complete disaster with the coffee split all over it, didn't realize it was cold till we left. A large iced latte that was supposed to be a signature latte but we got that fixed, but still had to wait 5-10 minutes in the drive through for them to remake it. We get back to the house and I take a couple bites of my bacon egg and cheese croissant only to realize something didn't seem right. THE CROISSANT WASN'T EVEN COOKED!!! The sandwich was cold and looked as if the whole thing was dipped in bacon grease before being thrown in the wrapper. Save yourself the trouble and just got to Walmart buy some coffee grounds and chew on them for awhile and eat that risky gas station sushi as it will serve you better than whatever you would order from here. read more

Dunkin' - Large "HOT" coffee with hazelnut flavor - Donuts Near Me - Prince Frederick, Maryland

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absolutely horrible service. the overweight lady at the window is always rude and she has messed up my order multiple times now. I hope she gets fired immediately. read more

Worst service longest lines. I get its a busy time but we sat in the line for 40 minutes. I ordered an expresso shot in my coffee and there's no way there's one it's pale as hell and taste like straight sugar. By far the worst Dunkin I've been too. I feel bad for the employees it seems extremely understaffed. read more

I ordered an iced coffee and a bagel. Had to go back through the line because the bag I was given ended up having 2 donuts in it. The coffee was supposed to have cream, but didn't look like it did and it had NO ice, so I asked them to make it again. You can see from the picture that I still have no ice and it tastes horrible. read more

Dunkin' - Iced Coffee with NO ICE - Donuts Near Me - Prince Frederick, Maryland

They have been ok anytime I've been there. Maybe I've only been there when there at there best which is usually around the time they close but no complaints read more

Just went to get hashbrowns, they were soggy and not crisp I had to put them in the air fryer! Now I know why this DD is terrible!!!!!!! I am in Calvert County so I went to the DD on Old Field Lane. I will not go there again....... read more

If you plan on getting anything at this Dunkin' location, order it 30 minutes before you get there, it might be ready by the time you get there. read more

This Dunkin is the slowest one I have ever been in. There were at least 4 people working yet it still took over 10 minutes to get a dozen donuts and a coffee. Don't get in drive through lane, it is worse there! The lady who helped me was nice, I just think the owner of this needs to revamp it or help their staff more read more

I am so disappointed in this Dunkin Donuts. I have tried time and again to give them a shot and the customer service is usually on point. But what is the reason for giving a customer a non mixed cold hot chocolate, cold breakfast sandwich and a cold bagel? If you as a customer wouldn't want that why would you give it us as customers? Im done and I very rarely give bad reviews!!!! read more

I try and try not to give bad reviews because times are tough I know and everyone can have a bad day but it just hasn't gotten better. They started out good but this same drink has gotten worse and worse and just not worth me giving them the business. I'll drive farther to Starbucks or Wawa to get it. If I wanted a glass of milk I'd ask for a glass of milk. This is not the iced matcha latte that I used to love from them. No matcha taste at all. And no it's not all on the bottom as shown in pic 2. And apparently the words "Less Ice" don't mean anything 90% of the time. Just so disappointing. read more

Dunkin' - Iced Matcha Latte - Donuts Near Me - Prince Frederick, Maryland

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Just went to get a small coffee and they were out of orange juice, out of apple juice, and believe it or not they didn't even have bottled water. What a joke.! read more

Terrible service. I waited over 30 minutes for a coffee. This location needs serious help. They are only getting one star because you have to put a star... otherwise it would be zero. read more

This location is seriously and regularly the slowest location I've ever been through. I moved to Prince Frederick last year and if you go here give yourself at least 15-20 minutes to get through the drive thru. The drive through attendant can only communicate and serve one individual at a time at their own pace. They have plenty of employees each time I've been through, they just don't seem to care. Franchise owner needs to take a look at processes. read more

Second time ive sat in this drive thru for over 30 minutes for food ive already paid for. Absolutely ridiculous that it takes over 30 minutes to get premade food and a drink. read more

Ok, you've been open long enough now so you can't pull the new guy card anymore. The error rate here is worse than the McDonalds up the street (and that is pretty bad). Anyone who goes here, check every item and taste every drink before moving from the drive thru window or walking away from the counter. Make people wait, the longer service time metrics will force the store to do something. This is what is important to Dunkin', statistics. I have sent feedback on every other level and zero response. I know it's the only store in Calvert but I would hit either Lothian location first. read more

Slowwwwwwwest Dunkin EVER! Sat in the drive through for OVER 30 minutes and we were trapped and couldn't get out. Ordering was painful as I think that the order taker was brand new...on a Saturday?! Drinks were just ok. My pumpkin spice latte tasted like egg nog not pumpkin. They forgot the 2 orders of hash browns so we had to knock on the window as no one came back. Food was edible but OMG why sooooo long?? read more

I've given this place many chances to succeed. It's been open long enough that the kinks should be worked out by now but alas. Out of the 5 times I've gone over the past year, they've only managed to complete an order with accuracy once. Every time requires manager intervention. Every time they are out of ... wait for it ... donuts. And not like a special one or limited edition. Glazed. Seriously. Lastly, I thought that ordering a coffee over the app would incur success they still add sweetener to the coffee when none was requested. Stay away. Not worth it. read more

First time coming to this Dunkin and will be my last unless absolutely necessary. Waited a half hour in an extremely long drive thru line. While waiting in line I usually submit my order through the app so it's already gone into the system but this location would not connect to the app and allow ordering online. 2 year old is growing impatient, all he wants are his tater tots. I order and get my food, then get back on the highway and realize I don't have the tots!!! Ugh. So now I had to make a U-turn and park and get my toddler out of the seat, drag him inside to get the missing food. Must have been at this location for over 35 minutes. The workers seemed new and gave weird stares. Avoid this place if possible. read more

It doesn't matter what time of day or how many people are in the drive thru, you will undoubtedly wait 20+ minutes for your order. They need a better process or a retraining of some sort from another store with a quicker turnaround and better customer service. read more

This has to be the worse Dunkin I've been to, I pre ordered pick up a Saturday morning knowing it would be busy. I got there 5 mins after placing the order and was surprised to see at least 20 people in line and waiting for orders. There is not enough room for social distancing. I go to the pick up window and my drink was there. I asked about sandwich order and was told it was coming the person behind me says I've been waiting too. About 3 mins later sandwich came then I asked about donut and was told it's there. She was right it was in a different spot and had no idea what the writing was on the bag because it did not resemble the number my order was. I got outside pulled away and pulled out my sandwich. It was the wrong order but my number was on the bag. It's a hot mess in that place. I won't be back. read more

Im not the one to write reviews but this Dunkin's location is ALWAYS I MEAN ALWAYS (like every other week) having problems with their espresso machine! it's very frustrating because the closest location from prince Fredrick is Dunkirk's Dunkin's. Haven't had problems with customer service. They just need to get their equipment together. read more

Never has attempting to get donuts been so complicated. I agree with the other 1 stars. You get the feeling from the comments that the employees make right in front of your face that they don't care about you, your order, or their job. Very belligerent and rude and act like you're bothering them for wanting donuts. read more

Just get coffee somewhere else. Cause if you go through the drive through it's gotta take you a full day. There is no reason it should take over 30 minutes. They need to get it together. read more

Congrats. This is the worst dunkin I've ever been to, thru out the US. Everything tastes burned or old. You will never taste flavor in anything. read more

Pathetic. Wanted to love this place. Tried to give them my money. Have some pride when opening a business, train your employees in customer service. If you as an owner don't know how to do this, hire somebody to train your employees, hold them accountable and set expectations. And don't tell me it can't be done in this area. Others have made it happen. Get it right or sell it to someone who will. We in this community don't have many options, don't take advantage of that. Unfortunately, I will be going back to Safeway for my donuts. You and Dan Snyder should sell and move far away. read more

Dunkin' - Boston Creme - Donuts Near Me - Prince Frederick, Maryland

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Espresso machine is always down like every week, I've had the same money loaded on my app for a few weeks now. I want to clear it out and stop going. Literally I have to stop there every morning to see if it's fixed. How could it be down for this long, we're talking a major corporation here. read more

As far a Dunkins go, this one has been disappointing. Ive have munchkins 3 times from this location. The first time was when they just opened....munchins were soggy. Someone brought munchkins to me....they were soggy. Gave them the benefit of the doubt and got my kids munchkins this morning and they were soggy again. I give 2 stars bcs the staff was very pleasant but the drive thru line is suuuper slow. Parking is limited so had to get behind the drive thru line to get to an open spot....so just stayed in line read more

Absolutely HORRIBLE, it's almost like they are trying to mess up every order they take. If you're looking for fast service definitely skip this place. You'll be waiting atleast 20 mins for a simple coffee. Staff is not properly trained and the owner of this franchise should be ashamed. No efforts are ever made to make this establishment better. read more

Staff is very rude and unprofessional. You'll never get the same drink twice. I'll happily pay more money at starbucks for kindness and quality. read more

This location might be the slowest drive thru in North America. It feels like they're slow on purpose. Needs new management to improve this. Do better! read more

I've been to this Dunkin maybe 10 times. Eight out of ten times no muffins there still in the oven. So frustrating when all you want is a muffin and there never ready. Take it off menu if you can't have them ready when you open. I try to call but never an answer. Very frustrating read more

maybe The owner should have this franchise taken from them. They obviously do not care who they hire and the people that work there do not care about what they do. Constantly wrong orders constantly just show no lack of care!! read more

We ordered from the app which makes you pay first. We drove there and there were 17 cars in line. Apparently they are not quick. They weren't moving at all, so we went to park and there not a space available. This is not the first time this has happened in this location. We left without getting our order because we didn't want to wait a half hour. It seems like the order can be taken but they can't process them. Suggestion - hire someone over the age of 18 that wants to work, rent the place next door so you have more room to serve people and/or allow us to cancel an order on the app. We won't be coming back again. And from the looks of the reviews on Yelp, someone may want to do something about it soon. This is honest criticism from another business owner. read more