I just have to say THANK YOU to the manager I spoke with this morning! And to her team of course. I stupidly forgot her name already because my baby was making a lot of noise in the background, but she is AMAZING! I live in Los Angeles, CA and my grandpa lives in AZ. Today is his birthday, and because I just had a baby, I was unable to see him today. I called ahead to this shop around 8:45am and asked if I placed an order from Grubhub, if they could write "Happy Birthday" and she was so sweet and excited to do so--and It wasn't a fake attitude like you can experience over the phone sometimes. I felt as if I was talking to her in person! She even went above and beyond to tell me what was ready to be ordered at that moment and what wasn't ready, which was nice of her to do. If you look on the box, it even says "we love you", which had me feeling so appreciative because that's something extra from the heart she/ her team did for us without asking! Oh... and my grandpa loved the hot chocolate and donuts too!! To see his smile on FaceTime was a blessing and I give my thanks to this sweet manager! ***Dunkin' Donuts, don't lose her... she needs a raise for sure! Definitely will do business here again*** read more

Dunkin' - What great customer service!!! - Donuts Near Me - Queen Creek, Arizona

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Last time I'm coming to Dunkin! Selling stale donuts, that are hard as a hockey puck. And the Coffee is just brown water. Disgusting. read more

I wish I could give this location ZERO stars, we live close to this particular Dunkin and 3 times we have had to drive to the AMAZING DUNKIN location on Ocotillo because they were either out of croissants, bacon and now egg. This location gives a bad name to Dunkin. Do not go here, take the extra 5 min drive to the Ocotillo location. They have so many customers and never run out of the essentials! read more

Truly the grossest food establishment I've ever been in. the floors and walls are sticky and greasy like they've never wiped down, the tables were all dirty, and we weren't even acknowledged for a few minutes in the dining room (employees were all too busy with the drive through). Even looking back into the kitchen, everything was filthy--how they passed inspection is beyond me; we won't be coming back read more

This location was disgusting. Everything we touched was sticky, the bathrooms had pee and toilet paper all over the floor. When I looked back in the kitchen the floor was covered in food and looked like they were walking in water. Most dunkins I go to are fairly decent, but this one was sick. It took like 25 mins just to get my food and it was cold! read more

The absolute worst customer service, third time to this location same 2 girls working they don't greet you at all we ended up walking out after 10 minutes waiting to be helped. Both of those girls should be fired. read more

This place is so inconsistent. I live so close to this location, so I use it for convenience. BUT there is a clear difference when certain people are working which sucks. I order a drink with espresso, and I know for a fact, once crew just uses coffee. Which is a huge difference and price! Then they don't even fill the cups all the way. Forget about ordering online. If you don't show up, you will get a half assed version of your order. So every time they gave coffee instead of espresso, they were robbing me of money. They also don't clearly clean their espresso machines, you can taste it, and you can tell when they burn it too. I've just had enough of this locations nonsense. If I order a food item, Sometimes It's not even put together nicely. And I'm a regular! Come on guys! One dude that works there, I swear when he takes orders on the drive thru, it sounds like he doesn't care. I work service too and customer service is everything. Just really pissed about the half assed drinks I was just delivered. They didn't use espresso and the cups weren't even filled. It's like someone had a few sips out of each. I know yall work at Dunkin, but how about you at least care about it, make the best possible product, and have a good day, or go work a labor job. read more

The Donut I got was HORRIBLE!! What happened to those yummy donuts? And the server was basically in a coma and completely not interested in the fact that I felt the Donut was terrible. read more

Seriously the WORST Dunkin I've ever been to. I keep thinking it will get better and it just gets slower and worse. Horrible customer service! The staff is rude, slow, and should all be fired. I will never ever waste my money on this location again. Corporate should be ashamed. read more

This probably has to be the worst Dunkin in all of the U.S. I have never once gone here and not cussed my self out for giving the store a second chance. I've never gotten a correct order. The manager and employees I hate to say it are incompetent and very rude. Once had to go and get a coffee remade 3 times because the coffee was stale and burnt...it was a simple black coffee. I've had the door shut on me by the manager refusing to fix an order (it was a sandwich that was missing bread). I've never had bad experience with any Dunkin other than this specific one in San tan. read more

This is the absolute slowest moving Dunkin I've been to, i sat in the drive thru for 20 min. You can also bet they will forget something or make your order incorrectly. read more

Always forgetting items off order. Every time, even when I think I check there is always something missing when I get home. Food is good just always missing something. read more

I wish I could put 0 stars. This is the worst donut shop I have ever seen. The service is garbage and they never have anything. WTF

I think ordering a side donut along with a half-dozen confused their system. Ended up being shorted a donut in the half dozen. But not a huge deal. App lists donuts they do not carry anymore, not completely sure if some donuts count as multiple. Ordered a side of bagel bites (hot and delicious!). Line was quick also. read more

Dunkin' - Donuts Near Me - Queen Creek, Arizona

No jelly donuts. Very annoying and sad, the guy didn't even say sorry just " we have no jelly" my day is completely ruined thanks a lot Dunkin' Donuts. You're the worst at making food and keeping it in stock. Thanks for making my day worse than it already was. read more

The service here is absolutely horrible. I was stuck in the drive thru line on 11/26/2025 around 1030am for almost an hour. I was third car in line to order. That took 20 minutes to order. 25 minutes to get up to the window. Was waiting for my drink and was greeted waited an additional 12 minutes nobody came to the window. These employees which was 2 girls at this store don't care or have any urgency. While i was waiting at the drive thru window i seen One girl picked up trash of the floor with her gloves on then handled someone's sandwich and the other mess with her hair then handle a drink. They didn't wash there hands or even put new gloves on. Gross. I called in there later no answer. Called dunkin corporate office they said someone would call but nobody did. This location does not care about customers. I will continue to go to starbucks where I know customer service is there priority. read more

Food was plentiful, the service was fast and friendly and the establishment was clean. Pretty good experience

Every. Single. Time. They mess up my order. Every time. How does this even happen. Then when we wait to make sure everything is correct they give us attitude like I haven't had to drive back a bunch of times. Then when I try to call they repeatedly sent me to voicemail. I wish I could never come back here again. I'll have to try to make your hash browns at home cause the only reason I go there is because my kids like them. Goodness it's not hard to just give people the right order. If it was a one off I would not be leaving a review but it's been dozen of times at this point. Wish I could give zero stars read more

This is one of the worst Dunkins I have been to. They are consistently out of donuts, we have placed mobile orders multiple times and they take forever to "find" the order, but today was the worst, I placed a mobile order, pulled up gave them my name at the speaker, and then was waiting in line for almost 10 minutes, and when I got to the order window they gave me a total for an order, I told them again I had the mobile order and heard someone in the back say "oh I'll work on it now". read more

Service was great and helpful but i felt bad for the staff because a few customers ahead were being rude but it happens before you get your coffee went in a few days ago will be back read more

Did not get my free medium Coffee with my stuffed bagel purchase for coffee day 10/02/23 because my app was not working. The drive thru lady was trying to get it to work but the rude lady behind her was rushing her and still did not honor it. Thank you to the drive thru lady for trying no thanks to the rude employee behind you. read more

Coffee was fresh and hot and sandwich was warm and real tasty had it delivered by door dash and it was on point !

Not the best Dunkin I've ever been to. I recently moved to the local area so my regular DD that I frequent I greatly miss. I will be reconsidering going somewhere else for my daily coffee run. In 1 week I have stopped by three times, twice they were out of caramel which is the only flavor I get, I get the same coffee every morning, and the third time I sat at the speaker for literally 5 minutes without help. Employees aren't very friendly whether it's at the speaker or the window. Today was my last visit to this location, I won't be back. read more

I made a mobile order of a large cup of hot coffee and it was not ready 10 minutes later when I arrived. When they made my coffee is was burnt and none of the cream or sugar was in the coffee when i received it. So depressing read more

This is hands down the worst Dunkin' of all time. Doesn't matter which employees are there it's inefficient, slow, and just downright frustrating. While I was just in there, not only did I walk out, but a lady who tried order a donut with her coffee walked out without her paid for donut cause it wasn't worth her time to try to get the employees attention. To go orders my food is never ready, ever, and when it is because I wait such a long time to grab it, they're always out of basic things you need to run a literal coffee shop. Go across the street to Starbucks, go to McDonald's in the parking but don't go here, save yourself the headache. read more

This place has gotten so slow over the past couple months. I'm choosing never to come back again. It's pretty pathetic knowing people leave for work and you have two people inside. Trying to run the entire ordering system. Pathetic. read more

Ordered avocado toast this morning. Tasted like it had been prepared yesterday. The toast itself was only toasted around the edges. The rest was soggy. I was expecting bacon but there was none and no-one asked if I wanted bacon on it. I thought it came that way but I was wrong. I will place a special order next time so that it at least tastes fresh. read more

My son and I walked in there to get a doughnut and avocado toast no one greeted us we stood at the counter while two employees stared at us I asked if they could take our order they did avocado toast took a couple minutes I get home open it and it's black it's charcoal I called the store the phone is not working I do not recommend this location read more

Dunkin' - This should have never been severed to anyone. They obviously knew they screwed up and instead of remaking they gave it to me anyway! - Donuts Near Me - Queen Creek, Arizona

Heavy coffee drinker checking in. I live near 2 Dunkin locations: this one off Gantzel & Combs and then NEC of Ellsworth & Ocotillo. For the longest time the Ellsworth location was my "go to"- staff there was awesome, drive-thru was speedy and they consistently got my drink right. Though Covid has changed things a bit. Most of the regular staff seems to have stepped away and, with that, came inherent issues. So now I find myself driving the extra few minutes to get to this Gantzel location. I see the same smiling faces, my drink is made to perfection every time and the wait times in drive-thru are pretty dang good. Dunkin discontinued the bacon and cheese stuffed croissants so I'm sticking to coffee for now. Their menu really hasn't changed much over time- lots of fried donuts and a variation of breakfast sandwiches. Really hard to find "healthy" options here. You can ask for help at the window to find less caloric options (skim milk, sugar free syrups, etc.) if that's your thing. read more

I was gonna order here, but after standing by the restroom labeled for customers, (thinking someone was in there) I asked an employee if I needed a key for the restroom. She said no, it's broken and the other one is for employees. I said so there's no restroom. She said no. Enough said. If businesses can't provide a restroom for their customers, they will not receive my business. read more

Still disappointed in their terrible customer service and slow as can be. Also how do you have very few selection of doughnuts in the middle of the day. Your name is Dunkin' DOUGHNUTS, it's supposed to be your specialty. I think I will start taking my business to Bosa from now on. Like Seams to be the popular vote now. read more

this place is a piece of shit. i have lived in the area for 8 years now and every single time i have gone to or ordered from this dunkin' donuts, i have been dissatisfied. they never have anything available after 9am and i frequently pay for things that do not end up in my bag! i wish i could give 0 stars read more

Came in on Christmas Eve and they still had some Christmas themed donuts left. I was really glad. Who doesn't like themed donuts?! Not only was I able to score some Christmas donuts but I got a free drink as well. I got the gingerbread donut and the sugar cookie donut. I was really surprised to find out that the sugar cookie was filled. It was a good surprise! Overall, the customer service was good and the donuts were good! I will definitely be back! read more

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I went to location on gantzel to get my employees a dozen donuts. I walked in and music was blaring one girl at the counter mouthed "hi" and walked to the back. I stood for a minute while one guy making sandwiches kept looking at me but not acknowledging me not even a smile. the staff was in the back just chatting. not even a "we will be right with you" or anyone saying hello. so I walked out. and I think every time I have gone there they have gotten my order wrong!! read more

On the rare occasion they do have food there's about a 50/50 chance the bagels will be burnt and the hash browns will be cold. I rarely leave reviews but after giving the benefit of the doubt so many times I had too. read more

Worst location I've ever been to customer service sucks employees are so rude and are limited in donuts at opening I literally went at 4:30AM and they never get my order right. The employees are not friendly at all I DO NOT RECOMMEND!!!! My donuts were bitten disgusting... never again I rather drive further away for donuts and coffee read more

Dunkin' - a close up of a doughnut - Donuts Near Me - Queen Creek, Arizona

Stopped by this location today, and was very disappointed. The dining area was deserted, and dirty. Tables and chairs were scattered, and I noticed numerous flies buzzing on and around the exposed doughnuts and pastries. Employees were inattentive, monotone, and emotionless. I did not receive a smile or thank you after my purchase. Wont be back. read more

Extremely unpleasant drive-thru who clearly hate their jobs and life. Expect a, "we don't have that" for everything you ask for.

Always out of donuts and ovens are always "broken". Why be called a donut shop if you never have donuts? The people taking the orders are always rude. read more

Every single time I've come here they are out of everything! It never fails. They either don't have any food AT ALL (this has happened on multiple occasions), out of hot drinks, donuts, etc. I don't get it. Also, the staff is always rude. They don't know basic communication skills when talking to customers. I'm sad this is the only location in my area, I won't waste my time coming here anymore. Thankfully there's a Starbucks across the street! read more