Customer service is horrible after 1pm. The morning crew keeps the place going, After 1pm it's like a zombie crew comes in and has no clue how to run the place. Sitting at the speaker of the drive thru for 20mins without getting your order is unacceptable. Get it together Dunkin! read more

This place needs either a new management or a new owner. I just witnessed young worker act like a pre-adolescent with a senior with a hearing device because he wanted a specific donut from the display and she just did not have the patience. Folks like her should never have jobs dealing with the customers. read more

If you are looking for rude customer service then you have found the right place while in the middle of asking for something the employee turns around and walks away. They only got one start because I could not put zero. read more

Absolutely horrific, orders are wrong every time. Horrible customer service, rude staff talking about customers. Will never go again ever. Wait time is almost an hour, and they don't even have what you need. Go to Starbucks. read more

It doesn't feel like 1.5 miles from the highway -- the sign must be wrong. A mile, maybe, and it's a mile of wide, fast road with only one traffic light between the corner and the highway. The coffee was tasty, but mostly I'm pleased how quickly I was able to get back on the highway. The essence of caffeine, after all, is to get back to what you were doing... read more

I am from Maine, just drive 3 days to Florida, this Dunkin Donuts had the nicest and most enthusiastic drive thru individual I have encountered down the east coast. There should be more people like her in customer service! read more

If I could give zero stars I would. This place has gone down hill so fast since Liz left. 45 to wait in the drive thru?!!? And because of how it's built I can't get out of line. read more

Upon entering this establishment I was assailed by flies. This disgusting attack did not cease and worse, everyone, patrons and employees seemed to be okay and at ease with this state of affairs. Disgusting. read more

Came here a few times lately and was happy with the coffee and breakfast sandwiches. I thought they operate like any typical Dunkin store. Then I saw all the super bad reviews here. I did not have any issues. read more

I have tried to give this location a chance because of its proximity to my apartment but it has the worst service. I literally drive 15 minutes to the other location off Lumsden instead. I went there today and there were only 2 employees working with a line out the door and line in the drive thru. The cashier stopped taking orders and was on the phone crying. Not sure what was going on but I left and told others they should too. read more

Horrible service! Does anyone even work the counter? I saw people arrive and wait never being acknowledged. If this were a mom and pop business it would have closed down by now. Having the backing of headquarters is the only thing keeping this place alive. These people in this industry want $15 per hour are you serious? This location Is a joke and corporate needs to intervene and bring in new management! read more

Terrible service, there were four workers two on drive thru with no customers and one customer in front of me that could not make up her mind. Instead of any of the other three people assisting me and my son that was patiently waiting for 20 minutes no one did anything. Besides laugh and play around with each other as if there were no customers waiting to spend money at their location. They proceeded to lock the door at 9:59 PM and the guy that was helping the customer in front of us disappeared and must have told the girl on drive thru to assist us because apparently he wanted to hang out with his co-workers. Not at all at any time during the plus 20 minutes did he or any other employee acknowledge my son and I standing in line There was no apology for the wait, the lady that helped my son closed the lid on his order without asking if he wanted any toppings, then she gave him his ice cream took my money and never offered a spoon seeing his order was in a cup. Unbelievable NEVER EVER COME TO THIS LOCATION UNLESS U LOVE BAD SERVICE. 1/2 Star rated....HORRIBL!!!!! read more

I am not sure how or why it is difficult to toast and provide cream cheese for a bagel. For this dunkin, however it would appear completely impossible as this dunkin has now twice not performed this action. So now I sit at work with a dry, cold bagel. This dunkin used to be a favorite spot for before work and on weekends. I am exhausted by the amount of errors and incompetence for the last 2 years.The bagels have not been the only thing. read more

Terrible service, poor management and the place is dirty swarming with flies. All employed acted oblivious to them

By far the worst dunkin donuts I've ever been. And I've been here a ton of times. And every time it's consistently bad. Rude and incompetent service. Inconsistent product. The place just seems like an absolute mess every time I walk in. I'm sad this is the most convenient place to my work, if I could avoid this place I would at all costs. read more

Slowest drive thru I've ever seen. Worst thing is once you're in the line you can't get out.

The repair looks ok but when a drink was delivered I saw a fly just hanging around it and you flys puke on things to eat them so

The worst Dunkin ever ..I waited for more than 30 min to get 2 bagels and that's not the first time experience..may people who came after me got their orders and I don't know why only I had to wait so much ..they either forget your order or make it wrong..I go there because it's near to my house but the wait time is so much with bad service that make the whole experience worst .. read more

Would give this Dunkin' no stars if I could. I love Dunkin' donuts but the service at this one is awful. Watched this guy ask for another frappe to be made for him cuz his wasn't blended enough, and the girl employee at the register started yelling at the man. Very unprofessional. Worst Dunkin' you'll ever go to read more

I went this morning during work rush hour and since the drive thru was packed with cars, I decided to park and go in. There were a few people in line ahead of me but both cash registers were being manned so they got through everyone quickly and efficiently. I ordered and had my dozen doughnuts and iced coffee in no time. Sometimes I worry when stopping on the way to work that it will make me late but this Dunkin Donuts knows what it's doing as they had plenty of staff on hand to take care of the morning rush. read more

Dunkin' Donuts corporate needs to step in and retrain everyone. 40 minutes to go through the drive thru for a coffee.

I went in after reading the reviews giving it the benefit of the doubt... it was definitely not the cleanest by any means sadly. No hot fudge for a sundae??? One fat free ice cream in stock "vanilla". The service was great though. We sat outside and the tables literally need to be hosed down to get the dried up funky ice cream left behind on them...yep pretty gross Hopefully the one on 60 is much better. read more

Very rude and not helpful staff. Had a gift card but will not go back here. The only good was the coffee and the breakfast sandwich, only got 5 small hashbrowns in my combo read more

Easily the worst DD in the area. Service is pathetic....every time. Every ingle time. I would rather stick my head in a blender than go to this DD. People are walking out empty handed on the regular read more

I love Dunkin Donuts but this location is awful! We had a frozen carmel coffee. They were so bitty we couldn't drink them. I gave them back and the girl slung them in the trash. They made us 4 more and didn't even tell us they were ready. They tasted just as bad as the first. They are rude and I am very disappointed! read more

I recently returned to a morning routine that includes a daily trip though their drive thru. I was pleased to see that the long lines are no longer such an issue. But unfortunately there's a reason for that. In the last 5 business days they've gotten my order wrong 3 times...left out the Splenda one dau, gave me plain coffee instead of the latte (charged for the latte though) and on another day added flavor to plain coffee instead of my usual latte. Too many mistakes that have been at my expense. Who has time in the morning to wait for corrections? Headed for McDonalds or Starbucks...anyone who can get my simple "large latte with two Splendas" order right. Sad to go. They were convenient but frustrating. read more

Super slow. Sat in drive through for almost 30 minutes. Iced Coffee was not even cold.

I understand the poor ratings. Efficiency training required. The workers are so unorganized.

I will have to agree with the rest. I was spending $60.00 a week, for early morning meetings. I purchased four $10.00 gift cards, one did not get activated. When I brought the card, my receipt and credit card statement( with weekly charges on it)back, they simply refused to make the $10.00 gift card right. Lost $240.00 a month over $10.00. read more

Dunkin Donuts MLK is by the far the best! Employees are nice and welcome everyone! The best out of the experience is how great everyone is, so polite with manners! read more

Lived in this area for years and seems like service is getting worse and worse.... impatient, RUDE employees. When In the drive thru we asked her what donuts they had on hand since it was in the middle of the day and she got an attitude and started listing them so fast we couldn't understand her and kept saying "is that it, is that it" and inside one morning, first of all, you don't get greeted here, the first thing they say to you when you walk up is "what can I get you" rather than "hi welcome to blahblahblah" and the girl on the register had no idea what she was doing and then couldn't find the chocolate milk I ordered so while another employee is in the back looking for it, she starts making herself a drink and and basically making herself at home while everyone is standing in line waiting for their stuff. Finally, I she hands me my stuff, at this point I was very irate but held my tongue and patience the entire time, I didn't say anything to her and after I get my stuff she goes "you're welcome" under her breath like I was supposed to thank her after all of this.. lol.... SO over this place. DONT go here. read more

The tables need buffing. Wish the place was cleaner. No options for the DD Perks card.