It's a meh dunkin. It seems to always run a little slow, orders seem to be either on a consistent run of right or wrong, guess it depends on the crew. Seems like a relatively clean store but its surroundings are awful. I hope they love this dunkin to a better facility so they can actually thrive read more

Depends who's working but food and drinks can sometimes take forever to make, or they can be quick with it. There's no in between. I don't ever see anyone wearing gloves unless they are hands on with food. I feel like everyone should be wearing gloves here while dealing with multiple drinks and donuts all day. I also don't see any hand sanitizers available for the workers. Idk, I just feel dirty after ordering here. I have to clean around my Dunkin's cup every time they hand it to me because I'm just so grossed out. On the bright side they are building a brand new Dunkin's in town, so hopefully they maintain that place and ensure workers are washing hands and following general food business protocols. read more

some of the workers have had the worst attitudes. stuffs always made 50/50 right and wrong. i feel like coming here is always a hassle, but getting yelled at with a line on both sides of dunkin, is ridiculous when i didn't have an attitude. read more

Rude employees. Over priced. Don't follow directions.

This Dunkin is awful. Ater numerous disappointments I felt I needed to leave a review. My coffees made wrong all the time and they never have anything. This morning (Saturday 10am) they were "out" of French vanilla swirl, their new seasonal cider drink, and the seasonal pumpkin muffin. We just canceled our order and left for the dunkin in claremont. Springfield dunkin is awful. Apparently the guy behind us was also upset, we were stuck in the drive thru so we heard him yelling about not having bagels or muffins. Honestly wtf is this dunkin doing. read more

Kaylie P one of the employees the whole 15 minutes i was there she had been yelling and giving attitude to all these young teens. While helping them and myself, she was just yelling about "how she did her job" when the 4 people she was helping, she missed half of they're order. She was very disrespectful to not only all the customers she helped, but to her other fellow employees. As I arrived, I had to witness her spit in Jens face then threatening to beat everyone up. Along with yelling at the Store manager Freddy of penguin. Very bad costumer service. read more

They had over an hour until they closed but had nothing available. I ordered through the app, payed for my drink but when I arrived they were talking with their friends and everything was cleaned and shut down. I did not receive the drink I paid for. read more

As we were traveling through Vermont going to a wedding we needed to grab a snack so we decided to stop in at this Dunkin' Donuts located within the Penguin Fuels Gas Station. This particular Dunkin's had a great staff working behind the counter as well as a great seating area to finish your meal. We ordered a few breakfast sandwiches which were made quickly and correctly, as well as a coffee which was deliscious. The only thing I wish this location had was a tip jar. The policy here is that customers do not tip the staff. This is annoying because they definitely deserved to be recognized for the amazing service they provided us. In the end this will be our go-to Dunkin' Donuts when we are visiting friends in the Springfield VT area. The staff alone is enough to draw us back. read more

Dunkin' - Counter - Donuts Near Me - Springfield, Vermont

lady at the window and taking orders is very rude. she is currently yelling at the people behind us.

Every time I go there my coffee is never stirred...hot coffee. If I order a ice coffee with sugar melted very rarely does my sugar get melted. Ugh. Sucks, especially when u go thru the drive thru... and there never seems to be enough help on read more

I have been a customer for almost 2 years of this dunkin and it seems the last 2months I see the same girl working hard n caring about her job n customers, all while other dunkin employees and mangers are walking around n doing nothing, many times I have personally seen other employees and 1 certain manger treat this 1 girl (Jenn) her name tag says poorly that I've felt so bad for the girl who has been in tears many times because of her coworkers n mangers, I just feel bad the way this girl is treated is spoken to. This dunkin has some serious issues that need to be addressed because if I personally see anymore unexceptional situations n miss treatment of that employee, meaning discrimination then im going to call the ombudsman because none of this is ok. read more

Every time I go here they get my coffee wrong and today I want to try donut fried. What I got was hard microwave sticks

Had me waiting for my food for over 20 minutes after I ordered and payed. Come on guys there's like no cars in the parking lot and it still takes this much time read more

This Dunkin Donuts always has the rudest employees. They never get your order right. If I wanted water down coffee, I would've gone to a Cumberland Farms. read more

Worst service ever will never come to this location a again I order 2 bagels which they burn order donuts tell them no chocolate they give me chocolate after they forgot to give them to me maybe management better train there people better nobody should have to deal with that crap when they are paying customers absolutely disgusted read more

I am kind of disgusted with this one. They take my money while wearing gloves and dont change them to make drinks or make food. I have brought this to the manager and he said he would take care of it and yet I still watch everyone including him still doing this. read more

Sadly everytime I go through the drive thru, I wait and wait in line .....problem , they only have one worker. They should always have at least two on. In the morning 3 to 4...and drop to 1. It's a serious issue and getting ridiculous. The other day I waited in line and to get my coffee only for 18 minutes. Today 1 car in front of me , was there when I arrived, waited almost 5 minutes before that car hot to order then I pulled up and had to wait to order. I feel SO B A D. for the worker customers are so rude and mean to her but IT IS ONLY HER doing front and drive thru , how ridiculous to put that much of a demand onto 1 person. Hope they smarten up soon and put at least 2 on in the afternoon and evenings. The worker always tries to be pleasant and apologies for the wait. read more

This Dunkin is awful every time I go in I get an attitude I walked in today and the manager was swearing at one of her employees very bad service then when I was ordering and she had a attitude with me something needs to be done it felt like a very hostile environment read more

This dunkin has the worst district manager. She is rude and nasty and loud in front of customers . She has already got rid of a really good manager months ago and now loudly fires a good assistant manager, when the current store manager is never there and is always leaving whenever she wants and never helps on the floor. Shes never hardly seen in the store. She is by far one if the worst store managers I've ever seen. And for this district manager to act so rudely and loudly for all to hear when firing someone is beyond me. They will continue to lose good customers because they are getting rid of their best staff and leaving junkies to work there. They should of kept their manager they had in August. this corporate is absolutely disgusting read more

Good, inexpensive food, freshly made. During busy times, staff seem to ignore in-store customers while waiting on drive-thru customers. The convenience store the restaurant is located in, has a display (right by the Dunkin Donuts counter), selling ridiculously over-the-top gun-nut propaganda signs. Given the number of mass shootings and other gun violence incidents around the country in recent years, this unpleasant sight detracts from an otherwise, generally pleasant, experience. Parking is limited, but generally sufficient, except during very busy times (or when a tanker truck is refilling the tanks supplying the gas pumps, and thus blocking several parking spaces). read more

Between rude employees not wanting to take your order, and now this morning witnessing two cigarette butt smoking employees unloading a truck, and leaving the stuff on soaked muddy ground, I have officially decided it's time to make this public. How many Food and Health violations does this break? I have photo of this happening. Noone should eat or drink anything from there. There should be policy about employees smoking cigarettes out front to begin with it makes people want to not go to your business, but hey they might as well just unload the truck out front while smoking cigarettes and toss the boxes right on the ground.... read more

Dunkin' - This is two cigarette smoking employees at the 50 Clinton Street Dunkin Donuts, unloading food boxes onto the wet muddy dirty ground. Yuck! - Donuts Near Me - Springfield, Vermont

This place is AWFUL. Every day i order the same thing, yet 65% of the time they mess it up. My order is: Lg iced, vanilla cupcake, with extra almond milk. Yet these people cannot understand a simple order. Super long wait 9 times out of 10 as well. One day I ordered 2 coffees, both simple, and i was waiting in line behind one other car for LITERALLY 15 minutes. The only reason I still go is because its the only Dunkins en route to my job. Definitely not impressed. I've worked at dunkins, and I can promise all of you that there is no excuse to mess up a regular customers order more than half of the time, nor is there any excuse for it to take 15 minutes to push out one order. They need new employees. read more

Go for coffee stay for the Phillis. Buy this place on 4K Blu ray. 0/5 for the chicken fingers tho cause they don't have any.

Today I went to go get coffee around 7:30am and I noticed the service was very slow. I had noticed the manager was smoking her 2nd cigarette, then I decided to go inside to get my coffee, by the time I pulled out of line and parked my car, I saw the same women inside talking to a costumer while the 2 other lady's were rushing around. This took around 15 minutes for her to help out. I felt very bad for the other 2 employees. read more

First I pulled up to the drive thru and one of your workers were smoking a cigarette right by the drive through speaker so when I rolled my window down to order my food and all of the smoke went into my vehicle. Then I ordered a bagel with cream cheese, after waiting a long time for my bagel and it wasn't busy at all in fact I was the only one at the drive thru. I got my bagel and it was completely burnt. But by the time I opened my food up to check I was already gone and not going back. read more

Asked for a lg. Cold brew, received an iced coffee 3/4 filled w/ice. Asked for an Americano w/cream, received a hot cup of cream w/little if any coffee in it. Asked for 2 classic glazed donuts, they were wet. Wtf? read more

When refilling my Dunkin donuts iced tea, I was charged more than if I had purchased one without my own D&D glass. I did not ask for a refund it did point it out to the cashier. The manager for very defensive and said "we don't have a button for iced tea refills". I said so it costs me more to bring my own cup? She refused to answer or look at me after that. Very disappointed in her service. read more

Good cup of joe from the guy named Danny. Always good service and excellent coffee.

I used to be a regular customer at you 50 Clinton St. Store. There have been problems there for the past 6 months. I usually go inside to the counter. The counter service is terrible. The problem is that quite often the wait staff does not even acknowledge that you are there. When I stop in I expect to be waited on or at least acknowledge within a minute. I usually leave if this does not occur. If It is obvious that they are busy, I will wait longer. I just returned from your Clinton St store. I waited for longer that a minute then was acknowledge, not waited on . I waited another minute and then walked out. I have been avoiding the Clinton St. store and going to the RT 131(River Street.) store. I am not the only person that has had this experience. George Trombly grtvt@comcast.net read more

9/10 times I have had an awful experience with this place. One day two friends and I decided we wanted a few bagels, it took the girl thirty minutes to make three bagels. Another day my cousin and I were wondering how much it would cost to buy a Dunkin Donuts franchise, the results online were not exactly clear. He decided to call one of the local Dunkin's. He called and the woman on the phone was less than savory, she told him she didn't have time, he called again and she said he would have to call corporate then once he asked for the number she proceeded to say "I'm not telling you," then hung up. Lastly, every time I have gone to the store whoever is working the counter does not smile, does not speak up, refuses to be friendly and has an awful attitude. The customer service at this Dunkin is despicable and I suggest they find different jobs if they can't bother to complete simple tasks or basic customer service skills. I recommend the Dunkin Donuts in North Springfield, they have wonderful customer service, and are quick yet with great accuracy. read more