There has been another revamp with the staff and I love it. Whoever the new morning crew is, I am in love with them. My coffee is hot without being burnt and my selections are made to flavor perfection. I am soooooooooooo happy with this staff. Also, the ambiance inside is lighter. There's not that heave gloom of anger anymore. I am so happy. Whatever they did I hope they keep it up. I was tired of receiving a burnt brew or room temperature coffee. The Manager Tamara is so pleasant as well. I have engaged with her a few times. She always has a smile and provides the best service and customer experience. Also, when she's around the store is always spotless. read more

Dunkin' - Donuts Near Me - Union City, Georgia

I went in and ordered a Candy Pink Lemonade Refresher from the King Kylie collection. And the worker acted like she was confused. She said we don't have Lemonade. Can I get you something else. I said No! I want what I ordered. She acted confused. I said just give me my money back. I want a refund. I wasn't about to argue. Don't waste your time going there. Some of the workers act like they have not a clue read more

Don't go here if you don't want your day starting off badly customer service is lacking,ordered a sandwich donut and a drink asked to add moca to my drink that was an issue i said I would pay for it if it was a problem no response the gay guy with the long dreads didn't add I got what I thought was a sandwich it was just bacon I was gonna pay the difference to get the sandwich but I was being yelled at by the lady that was making the meals why am I ordering so much stuff as if I'm not spending my hard earned money that they too need to provide for themselves when was it ever ok to be yelled at for spending your hard earned money and they can't say they was backed up on orders they had only 4 customers including myself where was the apology where was the correction that's the first thing thought in the training they did customer service is horrible do not go here you will regret it read more

WARNING: CHECK YOUR TOTAL BEFORE YOU TAP YOUR CARD Watch the checkout screen closely at this location. The cashier here is manually selecting a tip amount on the POS terminal before handing the card reader over to the customer to tap. This alters your transaction total without your knowledge or consent.I caught this happening to me and forced management to issue a refund on the spot, but this is a fraudulent point-of-sale practice. Check the total on the screen very carefully before you tap your phone or card at this register. Of note: Upon driving to the window, you can see a sign that states (paraphrasing) cash tips no longer accepted, only via card. thanks, management . My coffee was made iced instead of hot, the food I ordered was not even warm, I had to wait for my coffee to be re-made. Once I realized I was charged more than my total, I went inside and they couldn't find my receipt. So they made a new receipt, adding "local item" charges to mimic the illegal tip, and refunded me MORE than I paid. How is any of this ok? read more

Terrible service, laughed and joked and had me waiting for ice cream. Ice cream freezer burned. Don't waste your time.

Went here on my trip home from Pittsburgh recently, and they did a great job with friendly folks. It was my first and only visit here, but that was my experience. I could speak to Dunkin in general but currently there are 9,641 locations in the US alone do, hey it's a decent one :-) read more

Dunkin' - Maybe just one more hunkin' Dunkin with just a little than 300 miles to home :-) - Donuts Near Me - Union City, Georgia

HORRIBLE MANAGEMENT! Extremely disrespectful leadership, and I'm not shocked to hear that a customer left the drive through, came inside, and physically attacked an employee for their rudeness! Something needs to be done about them. It's also funny as heck to see their fudged Google rating... read more

I am frustrated by the service I received at this Union City location. I pulled up to the drive-thru to order six doughnuts. When I didn't see any doughnuts listed on the menu, I asked if they were available. The young man at the window responded, and I quote, "Yes, we carry doughnuts. It's Dunkin' Donuts. Dunkin', doughnuts!" in a sarcastic and rude tone. My first instinct was to drive away and find another business to spend my hard-earned money at, but I decided I wanted the doughnuts more than I wanted to inconvenience myself due to his attitude. I explained that I asked because the doughnut varieties weren't listed on the menu, and I had no idea what was available. He confirmed that they're not listed on the menu, and I began a lengthy process of trying to figure out what they had. In the end, I ordered fewer doughnuts than I originally planned just to end the experience. I've lived in the neighborhood for seven years, but this was my first time visiting this location, and it will definitely be my last. If you value your hard-earned money and expect reasonable service without attitude or sarcasm, I suggest skipping this location. Do better, guys. Your neighbors deserve it! read more

I usually never write reviews but today after waiting in the drive through for 30 minutes when i got to the window they didn't have my order. The girl at the window rung me up again and when she said the total it sounded off. When i got my receipt i realized she rung me up for three sandwiches instead of the two i asked for and one was supposed to have no cheese but that wasn't on the receipt either. Then she told me to pull up to the second window where i was waiting for 7 minutes until i parked and went inside. When i went into the store the man at the register was not listening to me and he took the receipt and brought back three sandwiches (all there were something different from what i ordered) and i told him they were wrong and i only ordered two and that i needed a refund. After explaining it five times he finally brought back one correct sandwich and gave me a refund. Then the begal was burnt, hard, and crunchy. The cheese on the other sandwhich was wrong as well. Then he never returned my receipt to me either. read more

Located on Jonesboro Road, about 3/4 miles off of I-85, exit 64 sits this location of Dunkin'. This particular location sits in a shopping center, which about 95% of things that are located in this area do and sits on the end of a (3) business plaza. This makes access fairly easy with multiple entry/exit points. The drive through starts at the back of the building and quickly wraps around the small building. Ordering was easy and quick. Pulled up, was asked what I was interested in and placed the order. The gentleman taking my order was pleasant and friendly from start to finish, including at the window. My go-to at DD is the Iced Mocha Latte, medium. Currently, they are running a $2 promotion, so you know I am up in every DD drive through in a 20 mile radius! Overall, this Dunkin' was exactly what was expected. When passing by the Union City exit, which I do a few times a month, I will gladly fight the Jonesboro Road traffic to get my mocha latte fix! read more

Dunkin' - the front of a restaurant with a sign saying we're open here - Donuts Near Me - Union City, Georgia

The ONLY Dunkin' that will give you literal sugar milk. Tired of workers tryna hand out their personal preference cause not everyone wanna drink 10 pounds of sugar every morning. How about someone in there actually learn the recipe and stop playing ratatouille, guesstimating as if it's not my money yall playing with. There's no excuse ya'll are the ones who applied and got the job so do it. read more

No complaints. We went here when it was not busy. We had decent service and we were in and out. Some of the customers were a little strange. But other than that it was fine read more

Dunkin' - Donuts Near Me - Union City, Georgia

I have to go to this DD in Union City Ga. some mornings. Let me say this, the staff in the morning are very, very RUDE! with the exception of one guy who is of another race. He is very polite, greet me with a smile, and hello, and a thank you. The lady who is there most mornings is Rude! she does not speak, it seems as if she hate being there( the heavy set African American woman). One morning she really didn't want to take my order, Sorry, that's every morning when I get a chance to go there. Something need to be done about the attitude of some of the staff. one girl was texting and making my coffee at the same time. On another occasion, this young lady had my card, and decided to pick her phone up while my card was in her hand! That seemed to be odd. I kept watching her. read more

Its Dunkin and Baskin Robbins in one location and it's open until 10pm with that being said, which Idiot Manager decided that it was smart to STOP selling Ice Cream at 8:45pm a full hour plus before closing??? Dunkin is still selling coffee and donuts but no ice cream? How? Why? You are literally losing customers hand over fist as I was just 1 of several customers in the drive through that left after being told about this stupid decision. Let's be honest, Dunkin coffee is mediocre. I have yet to order something from this Dunkin that tastes good, so I only come for the ice cream but knowing this rule, I wont be there for anything. It's the middle of summer and this was the best solution you came up with? SMH. read more

Quick service and customer service was great! Ordered ahead of time and it was ready for me

Asked for extra cream cheese, they didn't put it. I sent the bagel back and this is how it was returned. I literally sat in my car and prayed because I wanted to go inside and go off on the man for PLAYING in my food! Not the 1st time I've had an eye roll moment with this location. read more

Dunkin' - From the side so you can truly see how much they put - Donuts Near Me - Union City, Georgia

See all

I went to D' Donut to check out the new breakfast wrap sandwich. It failed to meet my expectation, there was ¹/2 egg, 1/2 sausage with a small folded pancake and a pack syrup. It was good but not much to eat. My only complaint, overall everything else was great read more

Visited this location a few times. It has been ok to say the least. Customer service has always been friendly but beware of what cup size you order for their drinks and ice cream. I've ordered a small cappuccino and they charged me for a medium. Ordered a small cup of sherbert and was charged for a medium. Watch them!! In this neighborhood, if they keep that up...they'll be out of business. Find another way to increase your profits! Food wise, I really don't get doughnuts from them. There are too many better places out there for doughnuts. I did try their Beyond Sausage Sandwich and it was surprisingly good. read more

Dunkin' - Beyond Sausage Sandwich. Actually pretty good. I thought it would taste "thawed out" but nope~ - Donuts Near Me - Union City, Georgia

See all

I'm not a huge coffee fan of Dunkin but I had a gift card that I've been holding on to and decided, why not. The drive thru line was extremely long but they are fast and efficient. I ordered the avocado toast and it was really good, I even went back the next morning to order the same thing. I think I'm hooked, well done! read more

This Dunkin sucks ass! The girl at the window wouldn't let me finish my order. Everytime I would say what I want she would continue to interrupt me and say "that's it?". It was extremely annoying and rude! Then when I get to the window she forgets to add my 2 snackin bacons and 1 of my ice coffees. Like if she was listening, instead of trying to rush me to get to the next customer behind me it could've went a lot smoother and faster and everything will be correct. But this isn't the only reason why I don't come to this location. They're customer service always sucks! They never have my order correctly, even if it's just 2 snackin bacons and a ice coffee, something is ALWAYS missing! It sucks because this location is the closest location to my house but I never have a great experience, or even a semi good experience there. It just sucks all around. read more

The girl with the purple hair had a major attitude it made me feel very uncomfortable won't go back

Ask for James Bond. Them two are the best in the business Went here on lunch break and got great recommendations and service from them read more

This is probably the best service I have ever received at a Dunkin Donuts! My family and I arrived at their drive thru 15 minutes until closing. We didn't know exactly what type of donuts we wanted and because it was close to closing time, I decided to ask the pleasant young lady who took our order what donuts they had left. To my surprise she willingly read off a entire list of donuts she had left. She even offered us an assorted box that she'd just fixed. We ended up getting a dozen donuts, medium hazelnut hot coffee (I used my DD Perk's reward and got this for the FREE!), and a frozen caramel coffee. The donuts were fresh, the coffee drinks were fixed perfectly! She gave exceptionally customer service and was very patient so close to closing time! read more

Ordered a blueberry muffin and a chocolate glazed donut and coffee . Got back to work and only had the muffin but was also charged for the donut . It's not about the money it's just terrible customer service if you order two items and can't put 2 things in a bag ? I called and was told to " just come back and get it" . Poor customer service all the way around . read more

Wednesday afternoon, between 12-1pm, I was in route home after visiting my mom. Hadn't been out for a while under our obvious circumstances (COVID 19) and against my better judgement, I decided to grab a quick little snack from Baskin Robbins in Union City (4760 Jonesboro Rd, Union City, GA 30291). It sits across the street from QuickTrip, besides Long John Silver. I've ordered the same thing for years and their customer service is usually tight. Kids sugar cone w/ vanilla ice cream. Simple. Got to the drive thru window, a young woman was holding my order. No mask. No gloves. I noticed my order was wrong. It was placed on a cake cone vs. a sugar cone. No biggie, but my mind was already made up to cancel the order based on its presentation. I politely told the cashier holding the icecream that my order wasn't right. Before receiving a chance to cancel, the cashier turns around & tells another employee (who was walking from the back) that my order was incorrect. I guess this employee was the one who made the cone, not the cashier. The employee walks toward the cashier, she looks at me, and starts coughing WHILE SMIRKING. No mask, no gloves, and gets a sugar cone. I was astounded at her tacky unprofessionalism. I asked the cashier, "Did she just cough trying to be funny? And ya'll don't have on gloves or a mask?! Cancel my order." The cashier stares at me, continues to hold the incorrect order in the window. The coughing employee walks up to the window area, plops the sugar cone upside down on my (incorrect) order. No masks or gloves as well. Again, trying to be funny. Still smirking, laughing, and goes off toward the back. I had already decided NOT purchase anything after noticing they weren't wearing protective gear. But my disgust and disdain for their lack of morality and professionalism seriously left me speechless. I was livid and yelled at them both: "You think that sh*# is funny? I'm calling corporate!" Neither offered an apology, not that I expected it. Just stood there in silence. If they did this to me, in my face, there's no telling what's happening behind the scenes. I've voiced my concerns with corporate twice, still waiting to hear back & no one from the store is picking up. They are putting lives in danger. read more

Amazing service. I had two orders and they got it taken care of quickly. They were also very helpful.

Sometimes you get curdled milk in your coffee. It's not acceptable to put your bad drink out and just refill the cup. Maybe if you washed the cup first. But even then I should have received a new cup and not had to worry about it. I guess you guys saved a few cents on the cup. Not a bad trade out for this stellar review. read more

The staff is very polite and attentive. I can also tell they all work well together as a team. My latte was made to perfection :)

Gotta give credit where credit is due. Great service, friendly faces, expedient service. If in area again I know where to go. Keep up the great work! read more

They don't deserve ANY STARS!!!! This is the WORST DUNKIN DONUTS CHAIN IN GEORGIA!!! Don't waste your time or money. You purchase a large beverage they give you a small/medium. They rip you off. I purchased a large warm beverage and realized it was half full and complained. They fat black girl says I'll add more milk. Then gives it too me now it's a cold milk filled shake tasting beverage so I complained the taste was now off and asked for it to be made right then the foreign owner complains it was made right. HOW WAS IT MADE RIGHT IF ITS SUPPOSED TO BE HOT AND YOUR minimum wage worker added milk and made it cold to fix the original mistake???? Hold yourselves accountable and give the customer what they order and pay for or close your doors because the owners and crew are ALL INCOMPETENT read more

This once was a great place. Quick, accurate, everything you'd want from a drive through. They've really slipped in the past few months. Tonight, my wife and I tried to get some ice cream. It was 830, well before closing time, with a line wrapped around the building. We waited for about 20 mins before we finally made it to the order box. As I prepared to order, the guy came over the box and said that they were closed. When I pointed out that we already waited a long time the voice responded saying that it was too busy and that he "just can't". It was, indeed, quite busy but we just wanted a single scoop of ice cream in a cup. Still couldn't accommodate that. read more

***SENIOR CITIZEN CALLED B*%#H 2 TIMES BY A MANAGER, SHANICE, WHO ALSO WALKED OUT OF THE RESTAURANT 2 TIMES AND STOOD IN THE DRIVE-THRU WITH HER HANDS ON HER HIPS ON 10.7.20 -- CONTACTED CORPORATE 3 TIMES AND HAVE NOT RECEIVED A CALL BACK -- SILENCE FROM THE CORPORATE OFFICE SAYS 'IT IS WHAT IT IS'*** A young man took my money including the exact coins at the drive-thru window. He inserted the bill and coins and closed the cash register without giving me my $3 change. When he handed me my order I politely stated, "you didn't give me my change". A young woman walked up and asked what I was waiting on? Politely, I said, "I am waiting on my change". I saw him getting two $1 bills and some coins, and I casually said I gave you the exact coins, so I should get $3 back. She said sarcastically, "give her the change so she can get out of my window"! SHANICE called me B*%#H twice, walked out of the restaurant twice, and stood with her hands on her hips while I was still at the drive-thru window talking to another manager, Tara, and waiting for the number to the corporate office. I called corporate (800.859.5339) on 10.7.20 and filed a complaint with Kayla who told me that someone would contact me within 48 hours. I called corporate again on 10.12.20 and told Sarah that I had not been contacted. Again I was told that someone would contact me within 48 hours. I contacted corporate again on 10.14.20 and spoke to Sarah again. For the third time, I was told that someone would contact me within 48 hours. Today is 10.15.20, and I still have not been contacted! I will NOT be going back to the Dunkin Donuts in Union City, GA! C.M. Atlanta, GA read more

I used to love DD and I still like the coffee. But the Menu is too costly and not good. And they don't do refill on dine in coffee. That's ridiculous read more

The employees are nice but they are gonna make you late for wherever you have to go. Don't do it

Stopped here for a late night ice cream run. I was not acknowledged at all for 5 minutes as 4 employees ran around - I am assuming completing a drive thru order. I do not mind waiting, but at least acknowledge the customer and state that you will be with them shortly. The ice cream was delicious as always (you can't mess that up), but the service was subpar. read more

This location and the other locations owned by this husband and wife duo really need to review the applicants before hiring.I have the same issues at all of their locations. I get the same thing every time I go and it's never correct. I started going to Fairburn and I must say this area can teach them some things. Get it together...... read more

I just left here 30mins ago and let me say that this by far is the worst service ever. My 3 year old, and 9 year wanted ice cream after ballet class. So we decided to Come here. Boy was that a big mistake. Walked in both guys working there are sitting at the tables. Hmm...ok guess there isn't any traffic so you guys can just sit on your behinds and do nothing. Well one of the guys decided to service us. did he not wash his hands? I didn't see it nor did he have on gloves. Well I told myself maybe he did and I just didn't notice. Fast forward. We ordered 3 ice creams. I'm thinking we are going to eat inside because it's cold, raining, and I do not want a mess in my car. Looked at the table all of the tables were dirty and 2 had hair on them. Remind you another worker is still sitting there doing nothing. So I asked if he could clean the table. Both had an attitude about it. As if it was the end of the world. And the pretty boy sitting there took his good ol time cleaning the table. I stood there all of 5 to 7mins holding three cones while he walked to the back very slowly and back to the front very slowly to wash 4 damn tables. And then he complained about me asking for them to wash the table when a customer came in that seem to be his friend. I decided to leave and just risk my car getting dirty after feeling disrespected over politely asking someone to do their job. When I say bad customer service at its best. The sad part about this is that these young men have no respect for their jobs, themselves, or women. If you do not like your job then quit. Sad to say this is not my first incident here but it's definitely my last. I refuse to go somewhere that I spend my hard earn $$ and get treated like shit. It's sad that you can't get good service in your own community. read more

Stopped in to get some coffee and donuts. The area is a little sketchy with the closed down mall and what not but the restaurant was extremely clean and convenient to the interstate. The staff was super friendly and even gave me coupons for the next trip. It is combined with Baskin Robbins so if the kids wanted some ice cream too it would be a nice spot. Free wifi (you'll have to get the password from the staff). Would definitely come back! read more

Service was fast and courteous. It was Sat am friendly staff

I stood in line for over 20 mins. No one even acknowledged us. Their only excuse was they was the only 2 here. Keep in mind customers that walked in to get coffee was served before they decided to fix my ice cream. read more