Horrible customer service. The lady at the window was on her phone texting while "helping" I noticed they got the order wrong so I asked if I was charged for the mix up and she said "yep" and continued on her phone. With my order I get two pup cups but don't want my dogs eating the donut holes they put in the cups so I asked if they could take the doughnuts out and just charge me for one cup (Starbucks is free) she said her manager told her she couldn't do that anymore and that I would be charged for both. But really who are we kidding that's not going to break the bank, really is about the experience when going to the store and for me it has been horrible. Will not be returning to this location. read more

Ordered delivery through Uber Eats Our order was exactly the order we placed and was packaged in such a way that the cold drink wouldn't cool off the hot drink. Idk where these low reviews are coming from-they did great for us and the order was on time! Great job Dunkin'! read more

ZERO. ZERO. ZERO!!!. Saturday morning my daughter placed a mobile order. She pulled up to the window. Where she was then refused her drink, by a particular staff member named Taylor and then the supervisor on duty also refused to give her her drink. Also, while my daughter was at the window Taylor called my daughter a Slut. So not only did you refuse to give my daughter her drink, nor gave her a refund. Shame on you, your supervisor, and this company. I then called this store tonight. The girl who answered just said "hello". Really?? "May I speak with a manager?" "Yep"! Ok, you're not the manager....I'll call corporate. Thanks read more

Horrible customer service. Lady working drive through wasn't paying attention when I placed order because she was too busy talking to her coworkers. Rang me up for two almond milks when I ordered one coffee with almond milk and forgot my donuts. Never coming here ever again! read more

First time at this one. Are you serious. I guess I will have to go out of my way cuz I'm not gonna go back to this one. It's a total pain to get to the drive thru anyway. read more

Dunkin' - This is a egg and cheese croissant HAHAHAHA - Donuts Near Me - York, Pennsylvania

Why do they put your chocolate frosted donut in this little tiny paper bag? My chocolate frosted I get in Spring grove they place in a big bad so the frosting is not ripped off when removing. I spoke to them about it. Their response was "That's the way we always do it". i asked did you not hear me? Why not listen to the customer. I wouldn't recommend this location. they'll give you your food but what condition? Sourdough sandwich was cold as well. read more

It's a nice place to go to for a quick bite and coffee. I like the drive thru as well. Keep up the good work y'all.

Slow drive-thru, screwed up my order, then the biscuit in my breakfast sandwich was undercooked (doughy inside) and kind of icky. NOPE. read more

I only gave 1 star for that 1 polite girl that brought our order to the parking lot. Otherwise, I will not give this store any star! The lady that took our order was rude and we can hear her being impatient! The lady by the window register did not exhibit any joy at all, is she flat affect? I want to see my receipt please and she did not even ask if I want my receipt she just tossed it! After waiting for 3 minutes, she asked us to move to the parking lot and wait for our food, no please and it sounded so impolite! FYI, facial expressions and tones of the voice changes everything! Customer Service is essential on this business! No matter what you're going through it shouldn't be exhibited at all. You should not be driven by your emotions and if you can't hold it take a break and do not put it on the customers, you are compromising the business! Dunkin, train your staff right! read more

The place freaking sucks. If this wasn't a public platform I would be cursing. They brunt the taste off of my bagel and gave my significant other some soggy hash browns. Never again, with the watered down incorrect coffee and the horrible server at the window. No thanks, I will have to start running on Starbucks. I'm a girl from Boston and Bostonians are loyal Dunkin people. SMH. Not anymore, at least not around here. read more

Amazing coffee! And great service. Everyone here is so friendly and my Visit made my day!

The current 2-Star rating is pretty fair considering the service. I waited in the drive through for probably twenty minutes today. We got the Girl Scouts thin mint frozen chocolate but it was disappointing. We thought it would have chunks of thin mints but it was just chocolate syrup and fake mint flavoring. Anyone can do that and call it Girl Scouts thin mint. It took the cashier a good two minutes just to get my change. Another problem: why can't Dunkin keep adequate stock of seasonal donuts? Ever hear of supply & demand? You know these seasonal donuts are special & will attract business. Why can't you make extra? I swear every time I try to pick up a seasonal donut, it's out of stock. And when they have 3-4 different ones, at least one or two are out of stock. Stupid. I'm not going to settle for something basic when I really wanted some tasty cool seasonal donut. I should give this place a donut star (zero). read more

Dunkin Donuts is my daily coffee stop, hot or cold. I enjoy the ever changing seasonal flavors. The breakfast sandwiches are always a tasty little snack. read more

Dunkin' - the front of a dunkin donuts store - Donuts Near Me - York, Pennsylvania

Stopped for the dark roast I love, paid $2 to fill my mug. Left and discovered COLD coffee!!

I know it's extremely hard being short staffed and we appreciate all you do each and every day. We placed our drive thru order and was greeted by a friendly gentleman. 100% order accuracy. Fresh and hot!! Thank you! read more

This Dunkin Donut is only 2 min away from my work. I got there at 8:48 this morning and didn't get my coffee until 9:07!! Wtf!! Excuse my language but almost 20 fucking minutes to get one damn coffee!!! I was late for work!! Ugh!!! read more

Do yourself a favor and visit the other Dunkin Donuts in the area. The bad review and single star here is not for Dunkin Donuts' products, but for this particular shop. I have gone here twice and while the other Dunkin Donuts appears to be family owned, this one employs your basic teenage boneheads. The service has been absolutely appalling both times. One time there was no coffee made (it's a coffee place!) and the one worker on break was upset she had to make the coffee. The coffee was then served to me in a paper cup (out of styrofoam and those heat huggers) and I proceeded to burn my hands the entire time I drank my coffee. They were also out of sugar. The second time I thought I'd just run in and get a donut. They were out of almost all donuts (it's also a donut place!). I swore then that I would never return and would drive to the other Dunkin Donuts even if I am farther away when I get a craving. 'Nuff said. read more

Worst customer service. Literally you have to exert so much more energy to be so rude & nasty towards your customers. These employees cut you off, yell at you for saying the drink wrong, and act like you are dumb for ordering something they are out of. Lynette C is the one who waited on me & oh my goodness she is awful. Why work in customer service if you hate people? Lord do I feel terrible for anymore customers who will be waited on by this very angry and troubled lady. read more

Dunkin' - a person holding a receipt in their hand - Donuts Near Me - York, Pennsylvania

It's National Donut Day (I take my donuts pretty seriously) and the sign says with every drink purchase you get a free classic donut. I purchased three drinks, didn't get any free donuts. Just because I purchase a dozen other donuts, doesn't mean I don't want my three free donuts. Anyway, service was really slow and they messed up the order in front of mine, which caused them to mess up my coffee. Generally, the donuts sucked and always suck. I recommend going to Maple Donuts down the street -- where they give away FREE donuts for NDD, no purchase necessary. Kbye read more

This morning at the Loucks Road location I received a breakfast wrap sandwich that was hard with the bacon not only burned to a crisp but also melted into the sandwich. The egg was hard as a puck and the cheese was indescribably gross looking. Although the service was prompt when I returned the sandwich along with the coffee that I dare not drink after seeing the sandwich. And a refund was gleefully offered along with a new sandwich (no thanks) at no charge, I knew there was some kind of inside joke perpetrated against me by these servers from the smirks on their faces for who knows whatever reason...hopefully not because I am a black female and they are not. read more

customer beware..... horrible service and horrible coffee within... Look at all of the bad reviews on this place and it is obviously clear.....GO ELSEWHERE. read more

I go to this location because it's convenient. However, it's gotten to the point where I won't go there anymore because the quality of the bagels and doughnuts aren't good. The bagels aren't toasted very well like other Dunkin doughnuts even when toasted twice. The everything bagel doesn't have enough seeds on it. The doughnuts sometimes are stale. The bagels are smaller than other Dunkin doughnuts. The only product that's decent is the coffee. They can do a lot better for sure. read more

I'm still a snob for fresh off the line Krispy Kreme. However in a pinch swinging into this location on our way out of town provided a good horrible breakfast. We elected to take the drive through in order to continue on our journey. The order of of 8 glazed and 4 cream filled took 7 minutes in the drive through. A little off pudding, which is why the review is for 3 stars and not higher. At least the order was correct and the doughnuts were tasty. read more

I had a hankering for a latte this afternoon, and decided to stop at Dunkin since I didn't want a coffee beverage from Starbucks which is typically very strong & bitter. I ordered a low fat mocha latte. Mistake. Oy, firstly the "espresso" didn't exist. There was no hint of mocha. The best element of the drink was the froth. Moreover. it was a watered down coffee with milky froth. read more

The store is consistently terrible with service, speed at drive through and accuracy. Location is the only reason we visit. Never fails we always pull away pissed off with our once again terrible experience! read more

A drive through and right off of rte 30, can't beat that. I have always had good service and friendly smiles. You also can't beat pumpkin coffee! Check out DD for your morning caffeine needs read more

Omg I love Dunkin' Donuts. I've had better experiences though. First of all I Could not find the entrance to this place. I was coming the opposite direction and was not on the side of the road that the Dunkin' Donuts was on so I turned left hoping another entrance was there...BUT IT WASNT. So I ended up having to park in a Verizon wireless parking lot and I walked all the way up a grass hill and through the parking lot to get my ass a coffee. Really Inconvenient if you ask me. And when I got in I was like this place better be worth it. NO!!! NO ITS NOT. I walked in ready to order and the lady just stood there and continued to count her money and I was like ummmmm hi! And she was like hey want can I get you. Keep in mind we had a tiny exchange of words and she didn't look up at me once. Very rude. And then I got my coffee pretty quickly and it tasted ok I guess. But the staff was not friendly and it ruined my drink and my morning. Don't go here. K read more

I'm usually not one to complain, but I paid for a latte and was given a plain coffee. The man at the drive through window was more concerned with how "cute" he thought I was in relation to my line of work to deliver the correct coffee. It was 7 am - far too early to be dealing with empty compliments and flirtatious remarks. I just found it to be terribly unprofessional and it made me uncomfortable on top of my dissatisfaction. read more

Have been here a few times... SLOW... SLOW .... SLOW -- especially inside the store. Spoke to the regional manager after a visit to explain the problem with all the workers serving the drive in, and the front counter being ignored. A few weeks later, back at the same store and still a problem. I actually watched a woman walk in the store, get in line, and after 4 minutes she was still exactly in the same place in line, so she walked out. DUNKIN does not care about people that walk in the store.... all they care about is the Drive Thru. read more

1/26/18 - This visit made my week and just goes to show how one person can make a difference! Monique you are a special person and the frozen hot chocolates were a hit at the office today. Thank you so much for your morning up lift and for your positive words. You rock girl! You are on top of your game. read more

These dumb people gave me coffee instead of hot chocolate. I even was asked if I wanted whipped cream on it.

Donuts are baked and topped around 10 am the previous day, and then sit on the racks for sometimes over 24 hours before anyone eats them.

All of these are Family own and opertored. and if you have ever work at at fast food place things happen just as they do at your house. You have never been out of sugar. Your coffee pot has never been low for the next person.or empty????? These two other rates are not truefully in the other 99% of the time. Get over yourselves. Depending on the time of day they could be low on items. But on the most part they a very good and very helpful!!!!!!!!! read more

My daughter and I got the best iced tea we've ever had at this Dunkin. I like mine with a lot of ice and lemon so I requested this. They really delivered - even put the high lid on the cup because of all the ice. I was in heaven! We also ordered bagels toasted and a double chocolate donut and these were done to perfection. We did have to wait a little bit long to place our order - there was only one person (Monique) working the counter at 8:30 in the morning - but she was extraordinarily pleasant and patient and was working as fast as she could to accommodate everyone. The drive-thru had at least 2 people working that window and one of those workers kindly got the iced teas. It was nice to see this teamwork. The building is very pretty, too, with lots of warm sunshine streaming in to the dining area, which feels great on these cold mornings. I don't live in PA but if I did I would definitely make this a regular stop. I'm just glad our Google map directed us here! read more