The worker was very rude it was 20 mins before they closed he told us 3 times that they were closing , we were looking at the pandora charms. He even took the time to tell us that it was his favorite time of the day to go home. He was very rude! read more

This has to be my favorite place to shop, they eighter have what I want or they can get it. Nice quality great prices. They have done some creative peices that I have been very happy with. I will continue to shop there. Rick has always been the one that I work with. Very happy at Dinkins, shopping, repairs and special orders they do it all. Kathy Bidinger read more

Dunkin's is my only jewelry store. I found them after my local store closed. I didn't want to go to a chain store, I like the selection they have at a personally owned store. I will happily drive from Canton to New Philly to go there. After several purchases I feel they are concerned about their customers wants and needs. They take the time to help you find the right item, with NO high pressure to pick something else. I've had a couple older pieces repaired by them and the repairs are always timely and done nicely. I will never shop anywhere else, they have plenty of items to select from. Their employees are wonderful and the sales that they periodically are great deals! read more

Every piece of jewelry I own has come from Dunkin's. They have always been super helpful when I go in for jewelry checks and cleanings. My fiancé designed my engagement ring with their help and it turned out beyond perfect! read more

My husband and I took in 4 rings, including my wedding ring set, to Dunkin's Diamonds, New Towne Mall, New Philadelphia, Ohio, for repair on March 12, 2015 . Of these 4 rings, they LOST my wedding ring set and did not properly repair a sapphire ring. The jeweler, Everett, examined my wedding ring set and marked 14 prongs that needed re-tipped. Store clerk # 207 put my wedding rings in an envelope for repair and that's the last time I saw them. Bottom line is that they never found my rings and as of this date, May 29, we have never been reimbursed for my rings. We sent in complaint to BBB and Angie's List. Stuart Dunkin has responded that he will not pay us for my rings, even though they admit they lost them. It appears we need to take other measures. Are you able to assist? Following is what occurred: In an email to me on April 11, Mr. Michael Tisevich, General Manager of the Dunkins Diamonds, New Philadelphia, Ohio, apologized for losing my rings. He told me that he and his staff had searched everywhere and he was convinced that my wedding ring set was lost by his store. He also stated in that same email and told me personally, that he needed to know what would make me happy and how I would like for him to proceed. This has been very emotionally distressing for me. He offered to make a new set for me but that is not what we want. We told him that, after 45 years of marriage, the only thing that would "make us happy" is for them to find my wedding rings. In lieu of that, we expect reimbursement. My husband and I will then shop together as we did many years ago for another wedding ring set wherever we choose to buy it. We should not be forced to accept a replacement ring from their store. Mr. Tisevich acknowledged the value of the wedding ring set at $5198.00 verbally and in a hand written letter and admitted it's loss was their responsibility. Kimberly Orick, another manager with Dunkins Diamonds offered to reimburse us $90 for the repair of the sapphire ring only. In an attempt to get resolution with the company, my husband emailed Dunkin Diamonds owner, Stuart Dunkin, who has stores in both Ohio and Florida. His May 13th email states: "To: Stuart Dunkin, Dunkin's Diamonds This message is another attempt to secure resolution regarding the jewelry that was lost by Dunkin's Diamonds (New Philadelphia, Ohio store). It has now been over two months since all this began, and no resolution has been reached regarding adequate compensation for my wife's loss. Please understand that she (Susan) is the injured party here and it is the responsibility of Dunkin's Diamonds to settle this to her satisfaction. Over the past two months, we have had numerous conversations, emails, telephone calls and visits to the New Philadelphia store in a good faith attempt to resolve this. While I understand your desire to reduce the financial obligation of your company, I hope that you can understand that this is not our concern. Dunkin's Diamonds is fully responsible for our loss. Plain and simple, whether by negligence or design, this jewelry is not in our possession, and we see no prospects for its recovery and return . Your staff has admitted the loss and the store's responsibility. In addition, the loss amount has been agreed to at $5198.00. Whether we subsequently purchase a replacement set from your store or someone else, will be our decision alone. Again, what we want is a monetary settlement in the amount of $5198.00 (plus $90.00 reimbursement for the repairs to the sapphire ring. This was previously agreed to) for a total settlement amount of $5228.00. Remittance may be sent to Susan Blanke, P.O. Box 521, Scio, Ohio 43988." -------- Mr. Dunkin's response email on May 13, 2015, and to both the Better Business Bureau, Canton, Ohio and Angie's List since then is that all that Stuart Dunkin will offer is to make a new ring for me; no offer of reimbursement. At this point, we are not comfortable with Dunkin's Diamonds customer service, repairs or security of jewelry we take to them to be checked or repaired. We should not be forced to accept rings they make as a replacement. It's not our fault they lost my rings and I still can't believe they did. Are you able to assist us with resolution? read more