I have worked with Metropolitan Family Services for the past couple of years. Everyone we have…read moreencountered and worked with has been awesome. I especially love the events that they have put together as of recent. I feel a sense of community in the staff and the other parents that I have met.

A family has had concerns due to counselors ethics. etc. A child had to deal with a counselor Josh…read moreR. who told him in a home visit that he would wear a red MAGA shirt for exposure therapy relating to the parent. This upset the child as the child felt the MFS counselor was targeting the parent negatively. Keep in mind that it appears this counselor should not have been assigned to this child as he was not a clinician but a recovery support specialist. Since taking on the "team" approach at MFS, there has been more concerns especially in the past approximately 3 years. The parent's response to this is that it just shows the mentality of the counselor. This child's PHI files were also released unencrypted & unsecured in a 5th attempt (prior 4 failed to be sent) to 2 free emails after the parent requested a USB from the Executive Director Peggy M., who said this could not be done but the parent advised it could be. Parent DID NOT KNOW the over 1000 pages of the child's PHI files would be sent in an unsecure, unencrypted fashion, until they were sent. -------------------- QUOTED: "Sending PHI to Free Gmail Without Encryption or a BAA -- Is It a HIPAA Violation? Yes -- sending a child's Protected Health Information (PHI) to a free Gmail account without encryption and without a Business Associate Agreement (BAA) is a HIPAA violation." "Bottom line: Sending a child's PHI to a free Gmail account without encryption and without a BAA fails multiple HIPAA safeguards and is a violation. To comply, use a secure, encrypted channel and ensure all recipients are authorized and protected." -------------------- After the unsecure, unencrypted PHI file release on 7/24/26, it was found that MFS Wheaton was now looking for an Executive Director dated 7/25/26. QUOTED: "Metropolitan Family Services (MFS) is searching for an Executive Director to lead their commitment to empowering individuals and families in DuPage County to reach their full potential." Job Summary Location Wheaton, IL Job Type Full Time Salary $130k - $150k Date Posted 2026-07-25 Expiration date 2026-08-24 Also this: https://www.totalhipaa.com/gmail-hipaa-compliant-email-messaging/#:~:text=HIPAA%20mandates%20that%20 The parent is also having concerns relating to their counselor starting approximately the end of May of 2026, whereas Adilene L. advised the parent on 7/15/26 or 7/23/26, after the counselor cancelled 2 prior appointments when parent really needed to counsel on the 2 specific dates. Emails were sent outlining the incidents to the counselor, with Adilene L. before she cancelled & on the dates mentioned, stated, in part, said she had a life outside of MFS and the parent should have empathy for her. It would have been nice if she had empathy for her client. Adilene L. also did not like the parent not consenting to transcription, told the parent she was ending the zoom (7/15/26), that parent needed to get another counselor but parent pointed out when clients come to the office or a counselor goes to the home there is no recording or transcription. Then when the parent would reiterate what Adilene L. was saying, she would deny she said it & would say well if you allowed transcription, then... Adilene L. also asked the parent at one point to provide who owned a certain residence, that she had to move from her last residence due to being threatened with ICE being called & more due to the clients abilities. Parent questions the validity of this now. This is not conducive to a client especially when a counselor knows the medical conditions, disabilities, living situation, etc. & appears to press buttons causing an increase in those medical conditions. A new counselor was requested sent to Peggy M. as it is appearing that Adilene L. can no longer be objective, unbiased, etc. but there has been no response. Parent is in need of another counselor. "Next step: Start with your local MFS intake, then file a HIPAA complaint with OCR, and if applicable, contact the counselor's licensing board. This multi-pronged approach maximizes your chances of resolution." *As the parent states, "Nothing is meant to be accusatory, false, misconstrued, misinformation, misleading, et al., nor is anything meant to be done in an inappropriate fashion but done only in an attempt to protect us." 8/27/26 the current Ex. Dir MFS Wheaton, IL, Peggy M., sent an email to the parent advising: "Currently, we do not have any available counselors to assign you to Metropolitan Family Services. We can refer you to:..." This appears to violate ALL facets of the MFS Mission, Vision & Values. It appears MFS does not want to correct ethics violations, unsecured/unencrypted PHI file submissions violating HIPAA/Law, etc. but just wants to penalize the parent & child needing services due to their errors. Could this be animosity/retaliation/discrimination/causing further harm to a family in need, etc.? Family is in need and being denied adequate addressing of aspects/services. See *

Formerly was The Oaks of Bartlett…read more The rehab center is very good and the PT OT were friendly, nice and helped my mom recover. The nurses & nurses aides were attentive and helpful. They enjoyed their patients and responded nicely to them. Family were able to ask questions and got responses. This is NOT JUST ONE family with the following. You talk with others while there: The "Social Worker " is not certified from what I was told. Rolando, is USELESS. He says he will help find a place once the patient is leaving. He DID NOT. We had to push, ask questions, meet, etc. NOTHING was really offered. He finally said he had phone numbers to give us. That piece of paper with 10 facilities on it, was USELESS. I found 2 to be possibilities but those didn't pan out. On most, there is no distinction which are rehab, asst living, nursing. WHY THEY HIRE SOMEONE in this position, I do NOT understand. Anyone can hand out a paper or cards and leave if up to the family. He DID NOT make call/connections for us. He did tell us that they have info for those WHO CAN PAY which I figure is probably their 1st or 2nd floor residents. BE CAREFUL as Rolando will have an exit date. IF it is NOT reasonable, speak up. He was going to send MOM home by AMBULANCE as she was not mobile. I asked what we do once she arrives. He then changed the date. She was able to walk with assistance when she left on a later date. So, the patient is treated well, and rehab is good. IF you have lots of money to cover for residence afterwards, it's probably OK. However, there are even NICER places if you search ALDEN, Arbor Terrace in Naperville, Sunrise, some of the Heritage Woods, Asbury Gardens, Victory Center of Bartlett. Research and find one.

Great staff. 5-star health care center. Wonderful home-like environment. Highly recommended.read more

My brother was at Wynscape for a year. There aren't adequate words to say how pleased we were with…read morehis care and the facility as a whole. The place is so clean. They clean one corridor after another and when all 4 wings are done, they start all over. The staff is wonderful- warm, friendly, caring, skilled, kind and dedicated. Even staff who was not assigned to my brother that day would stop in to say hello or share a joke or talk about sports. Some even stopped by on their days off to check in on my brother. I would say that for many of them, this is not just a job, but a calling. The care they gave was gentle, compassionate, patient, tender, respectful. They work hard to preserve their patients' dignity. My brother knew he was loved, not only by our family, but also by his Wynscape family. I was impressed by the friendliness and helpfulness of everyone on the staff. They regularly stopped what they were doing to provide help and assistance. The rehab staff is also excellent - encouraging, professional, attentive. The food is very good and the staff went out of their way to make sure my brother ate. The staff not only attended to the needs of my brother but were also very attentive and responsive to our family. From entering the facility to the time one leaves, the warmth and caring provided are evident. If I ever need skilled or long term care, this is the place I would choose. I am so very grateful for the care they rendered to my brother in his last year.

They don't seem to have adequate staff fir the number of residents. Maybe they meet the state…read moreminimum guidelines, but the need more. Frequently residents call for help go unanswered for hours and the staff seems to change too often and some of the temp help seems completely untrained for requirements of elderly care.

My parents moved in 2 years ago. I am so very thankful they did. My family lives in Carol Stream…read moreand we are now 5 minutes away. I am there practically every day as they have declined quite a bit. My dad is 88 and my mom 84 both with health issues. My dad had a recent hospital stay and when he came back home the nurse came by every day to visit him. They are in independent living and they absolutely love it. My mother in law lived here my aunts and uncles lived her and my dads sister lives here now. It's a wonderful place to put your family. The care has been wonderful.

My parents moved to an independent living apartment at Covenant Living Windsor Park in 2018. When…read moremy dad's health declined in 2021, they moved to assisted living. Four days after my dad passed away in 2023, they helped my mom be completely moved back to an independent living apartment. MY PARENTS WERE MARRIED 70 YEARS AND NEVER HAD TO SPEND ONE DAY APART AT WINDSOR PARK. When my dad transferred to Johnson Center skilled nursing after a hospitalization, my mom could walk there from their apartment, under the same roof. Since my dad has been gone, my mom is still participating in activities with friends she has had since 2018. Socialization and continuity have been key for her well-being. She is moving through the grieving process and building a new way of life as a widow amongst her peers, many of whom have had similar life experiences. This beautiful place has been a blessing to our family.

I was a participant at this center. I ran into some issues, left multiple voicemails and they never…read morereturned my call.

Wonderful therapists and psychologists in this group. They also have a lot of mentoring programs…read moreand small groups for adults and children.

My husband and I have been clients for about a year and a half, now, and I'm delighted to report…read morethat Erin Kelly and her colleagues were helpful during the open enrollment period and did not abandon us in between enrollments--when we ran into a hiccup with an insurer, Erin responded quickly to help take care of it. The issue isn't resolved yet, but we have every faither it will be, because she is on top of it. She knows her stuff.

Office is a bunch of scammers. Stay away. I would definitely not recommend doing business with K&B…read moreFinancial. Office is very unresponsive to messages.

A genuine organization that is very well run. I would wholeheartedly donate and give references to…read morethis agency. Fresh fruits and vegetables available and healthy food options. Plus clothes and books. Help with bills etc.

Tonya & Kate have been extremely rude & unprofessional in handling my emergency rental assistance,…read moreI am self employed and owed 6,800 through IDES both employees failed to have me do any questionnaire on what's the delay for the money & they never sent over the 1099 documents for the cash I've received to help get qualified for the grant. They have been dismissive, won't transfer me to the correct person or schedule an appointment to speak with a board member on why I can't receive a written response with detailed explanation on how we can't go further, Tonya constantly kept saying this was pending litigation & didn't ask any questions on the documents sent to her that showed that I have a large sum of money coming my way that will help me pay my rent from that point on, this grant is for emergencies & everything I sent was never looked at or questioned on the severity of the emergency

This is a medical DuPage County facility I was not comfortable taking photographs…read more I was recently traveling Internationally and came down with Hepatitis A ( when I am done with this, I shall be immune to Hepatitis A) I was first reported to the CDC and they reported to to the DuPage Health Where they where very nice and provided me with literature I am temp

Thank you Dupage County Behavioral Health Department! Special thanks to Dr. Tara Krisch, Nurse…read moreMonika and Nurse Carlos for being extremely helpful, professional, empathetic and helping guide me through my struggles. I have dealt with a lot of healthcare professionals, and by far this team has made a huge impact on me and truly helped me reach the next level in my life. I will always be grateful and appreciative of everything you have done to help me move forward and heal from my past.