It's been awhile since I needed to find jewelry and it seems like after Covid, many of the high end…read moreprivately owned jewelry stores closed up. Yes, there are the big box stores but I have usually shopped at the private stores. I was in need of earrings and did a search. I found Lake Country and decided to drive over to see what inventory they had. Driving up to the store immediately made you wonder if you were in the right place as it was a well manicured farm, farm house, outbuilding for another business and the stand alone jewelry store. Country looking building. Walked in to see show cases outlining the front room and in the back was the repair equipment. I was treated immediately by Michelle and she asked me all sorts of questions to try and narrow down my search. Showed me many options and explained the differences. I needed something special for a birthday that would also be used for an upcoming wedding and eventually I found exactly what I was looking for. Never any pressure. We discussed pricing and they wrapped it for me. And the gift...her eyes were wide as saucers when she opened it, and she loves the earrings. Great experience and I will come back here for other items in the future. It is worth the visit if you are looking for high end jewelry.

Dropped off my late FIL's watch in early June. "We will call you with a time and price…read moreestimate"...no one called. This was a sentimental piece, and I needed a new band, battery, and cosmetics for a scratch in the glass (well documented on the intake form by Olivia - who was thorough, professional, and lovely.) Voicemails weren't returned. I got a hold of someone 2.5 weeks later who said it wouldn't be done until late August. In September, after receiving no call, I reached back out. Michelle could not find my file, and when she returned my call said it would be several months because the battery was on back order I reminded her that they had my watch since June...so magically when she called back 2 hours later, it was done. At the store she was very dismissive (I wanted to know how to care for the watch and what they had done to it) but she talked in circles, clearly not knowing a single thing about my specific item or repair and caring more about the other customers in the store. She also "forgot" to give me my credit card back, as she charged me in the back office, and when I asked to take the watch home in its plastic baggie she said "nope! This bag is ours." Really? For fine jewelry you've had for half a year? Once home I realized the scratch hadn't been buffed out at all and the battery doesn't work. $105+ and 6 months to do nothing but replace a band. I chose this place because of the reviews and wanted to support a small business, but they showed no gentleness or sense of community. These people don't care about you and their work sucks.