Found this place through YELP and it happened to have a deal. All reviews were positive so I bought…read moreit, wanting the express detailing. I called them and they said they could take me. When I arrived, they clearly were busy but said they would have it ready in a couple of hours. Sure enough, when I called them, it was ready. They did an outstanding job. The exterior clean is far better than any machine wash (naturally). The floor mats looked almost new again, which is saying a lot seeing as I have an 11 year old vehicle. Everything inside was dusted and polished. Shampooed. The main reason I brought it in, though, was a drunken passenger had an accident the previous weekend. Vomit was everywhere between the passenger door and seat. Not an easy area to clean. I, of course, did not bring the car in like that but after cleaning up as best we could, the smell still permeated badly. The smell is gone now and the affected area looks good enough to eat off. I still wouldn't through... Would definitely go back.

To be clear, I did not think my car was in terrible shape... a bit neglected perhaps, but certainly…read morenot filthy. Laurence's trained eye begged to differ! lol So I left my 10 year old (garbage free) car with guys that seemed really busy handling MANY cars waiting for their spa day and was told to come back end of day. Came back 4 1/2 hours later to a car that looked new! These super friendly guys did an AMAZING job. Don't be put off by the nonsense reviews that say it doesn't feel safe for single women because on the 2nd floor of a parking garage. If you can handle walking to your car when parked in one, you can handle leaving it with New Image Car Spa. Worth every penny.

I don't know why the reviews are so poor... I was hesitant to book because of the low reviews but…read morebeing in the area didn't really have another choice so gave it a go. Their booking procedure is a little wonky but easy enough to figure out as they have plenty of last minute availabilities online. We booked it and went in, they do need to see the car before giving you an exact cost- but it was pretty accurate with the online prices. We got the silver package with add on dog hair removal. My car had SO MUCH dog hair everywhere and just sand from the beach in the mats and cracks. We actually asked them to clean the dog hammock (that goes over the back seat) as well since one you remove the hammock the seats were actually quite clean having hardly been sat on. I didn't know what to expect picking it up, but I have to say I was thoroughly and pleasantly surprised! They did an AWESOME job, they were friendly, quick, and it was how much we were quoted. Would definitely come back- I truly have no clue why the reviews are so bad!!

The team was flexible as I arrived late to my scheduled appointment…read more They did a good job removing the stain in my driver's seat from my defrosted groceries! Great team to work with as they were very thorough! Thanks for the service! Phil

Went there yesterday for a car wash and picked the premium package which runs about $60 including…read moretaxes. There was a pretty big lineup but they were getting though the line pretty fast. It's supposed to include complete cleaning including shampooing the mats. The overall cleaning was good, but they did miss a couple of spots on the mat. On checking, I let them know and they immediately took it out and cleaned it. They also wrapped the wet mats in plastic to put in the trunk and gave us paper mats as well, which was great! I wish the waiting area was a little better because the seats were really dirty and the space smelled really mouldy and dirty. Would come back, but make sure you check everything before you leave and let the cleaners know if something has been missed.

I had a very disappointing experience at In-N-Out Car Wash at 9499 Airport Rd. North in Brampton…read more I paid approximately $64 taxes included for the Works Plus package, which included both exterior and interior cleaning of my truck. After leaving, I stopped at a gas station and inspected the truck more closely. I immediately noticed fresh scratches on the plastic trim at the top of the dashboard above the steering wheel. This is a very tight area to clean, and based on where the scratches are located, it appears something such as a bracelet, metal bangle, or contaminated cleaning cloth may have rubbed against the plastic while the dashboard or windshield area was being wiped. My truck is new, with protective plastic still remaining on some interior panels, and I am extremely meticulous about the condition of my vehicles. I am confident these marks were not there before the cleaning. I returned and spoke with the manager/owner expecting the situation to at least be taken seriously. Instead, he immediately denied that his staff could have caused the damage, argued that the scratches must have already been there, and ultimately walked away without offering any solution or taking responsibility. Mistakes can happen when detailing vehicles. What bothered me most was how the situation was handled afterward. If a customer is bringing forward damage immediately after receiving a service, I would expect the concern to be properly inspected and handled professionally rather than simply dismissed. Based on my experience, I would not trust this location with a high-end or newer vehicle. If damage occurs, my experience suggests you may have a difficult time getting management to acknowledge or address it.

DO NOT go here if you are a new customer! One of the worst experiences I've ever had at a business…read more This guy was a rude, awful person who made it clear that he wants existing clients only. This business caters exclusively to downtown elites and wealthy regulars who tip big and drive luxury vehicles. If you're not one of them, or drive a modest car, expect to be treated with open contempt and hostility before having your appointment denied. When I arrived for my first-ever detailing appointment, the owner immediately demanded cash, something I did not expect or prepare for, and then quoted a 4-5 hour wait, despite the website advertising only 2 hours. When I asked for clarification and needed a moment to check if I had the cash available and could take the extra time off work, he became dismissive, visibly irritated, and told me to leave the lot!! It all happened very quickly and I was very confused. He didn't even offer to reschedule -- he just wanted me gone, which made it very clear: if you aren't an existing customer or look like you leave big tips, then he does not want your business. Period.

FANTASTIC Fine…read moreFinish Auto Detail is minutes away from where I live. Had I known about this establishment long ago, I would've been coming here all along. I drove-in with my ride, after a few minutes of dialogue and explanation, I left my car there and when I came back I was stunned! My car looked spectacular, like it's been poured out of the factory. And what silky smooth finish. I highly recommend Fine Finish Auto Detail espectially to those who live downtown Toronto and cherish their ride like I do. The Entire team is TOP NOTCH! - outstanding customer service - my car looked, smelled and felt Bran New This will be my new place to go to. You be the judge.

Took my car elsewhere for detailing. Got it back still covered in tree sap and road paint. Was…read moreadvised to get the car painted. Took it to Cato's and a few hours later the car looked brand new. So happy, I just returned to him with my wife's car.

Never knew this place existed until now. OMG. M'y car looked newer than when I bought it new if…read morethat is even possible. I don't impress east but this service is beyond excellent. And even though I paid more than expected, I can't complain because the job was so superior I still think I got a deal. Seriously. Won't go anywhere else from now on. Great job guys.

The worst service of my entire life. My car came out filthy; they just threw water on it and wiped…read moreit with a dirty cloth, and charged me $45. I feel robbed.

I've been going to this place for years, but today was the last time. After reading the other…read morereviews on here, I can't believe this place is still in business. Today, this was my experience: 1. The owner reprimanded me for picking up my car 20 minutes later than what his employee had told me. I have been going here for a long time and it was never an issue before, in fact I've had to wait extra time and that is why I took some time. Also, the owner of the car wash is also the owner of the other business on the premises, which shares the parking lot, so I'm not sure why he was freaking out. Also, I was the only customer at the car wash, so again, not sure why he made such a big stink out of this. 2. When I drove my car, I noticed that it was filthy in between the seats. And the trunk. So, while he had been complaining that I had taken too long to retrieve my vehicle, I had been right to wait. Instead of trying to unload my car quickly, he should have checked that it had been cleaned properly. I went back and told him this and he was argumentative. 3. I began to drive away again only to notice that yet again, the car remained dirty, as if no one had bothered to vacuum it. I mentioned to him again that if he hadn't been in such a hurry, perhaps he could've done a better job--the job I paid him for. The owner was beyond rude. He didn't offer any apology. He was so upset over waiting a few extra minutes, but because of his incompetence, I ended up wasting much more than that. Never again. This place sucks and the owner is rude. The owner will tell you that this is the best place in Toronto, but if you look at the other reviews, you'll see that there are a lot of people who can disprove this statement. You work hard for your money, so don't waste it here. Go somewhere better.

Kevin washed my car and left a whole bunch of swirl marks on the door sills and a few on other…read moreparts. I had to get them polished out and re-ceramic coated. I was quite surprised that he would do that being a professional detailer. I am extremely particular about swirl marks and completely aware of any markings on my car at any time.

Kevin took care of my new 2024 Corvette convertible as if it was. his own ride…read more What can I say, great work, price and on time. Who could ask for anything more. 93 year old lady owner "GRANDMA Z"

Contacted Luxury Luster to get Jeep cleaned for big wedding party and they did not disappoint…read more The vehicle looks better than when it was purchased. They were thorough and meticulous in making sure that it was just perfect both inside and outside. Since it was done on my worksite everyone saw what an amazing job that was done. We will definitely be calling them back!!