The best carpet cleaners in the valley, professional, courteous and prompt. I recommend them…read morewithout any reservation.

Octagon did a fabulous job after a burst pipe disaster which destroyed kitchen and several rooms…read more They were very responsive to all my concerns, valid or not. Blaine was fantastic and made sure that my house was in perfect readiness for rebuild. I would give them 10 stars if I could. Thank you, Blaine, Maddie and Octagon!

Choose someone - ANYONE - else. Unfulfilled promises, lack of communication, poor service from…read moreProject Manager Jason. When I called to talk to someone higher up, they hung up on me when I said my name.

Had a late night emergency that included sewer back up in our basement. Servpro came right away and…read morestayed until 3AM. Removed carpet, items that were damaged, no questions asked and continuously communicated throughout the cleanup process which was over the span of a week or so. Because of their swift and efficient cleanup, structural damage was kept to a minimum!

If you are looking for a company that will respect you or your belongings, please keep looking. I…read morehad a fire on the 3rd of July, 2020 in our small 1000 sq ft home (VERY important part to note). I hired Servpro on the 4th, and no matter how much I called, the pack out did not begin until the 14th?! The lady began to pack items that looked dry and was going to even pack all the furniture. She was kind, but uninformed by her manager. No one told her the fire was almost 2 weeks before and it was hot out. They sent a lady with experience and a teen with ZERO experience to pack out everything. So many items lost due to their lack of speed. They overlooked the basement where everything molded played it as a "clean in place". It was not cleaned; it all had to be thrown away by us. When "demo" began with the dumpsters, the guys were smoking on the porch, taking break after 10 mins back from lunch and not even employees of Servpro. We had different guys and they were day laborers. No matter their work ethic was so on point. It was embarrassing. They left trash around the window sills and even in the yard. Who doesn't clean up? Their slowness to react ruined a $5000 commercial grade freezer in the basement. It could have been saved if they had got in and didn't let everything spoil. Have I mentioned that it took weeks for them to remove the fridge from the kitchen. It smelled so bad we had to hold our breath to enter. They put it in the middle of the living room floor leaking?!!! The smell was so bad. There is so much more, but this is just the surface of their terrible service. When you have a fire, there is a lot going on, they will not make it easy for you at the beginning, and especially not at the end. They have received almost $40,000 from the insurance company and now they want almost $13,000 more! No call, just a lawyer letter today. This, of course, after the thank you card with a $5 Dunkin' Donuts card?! Just a word of caution to think hard and try your best to get several references if you can help it. Beware of Servpro; no price, no quote, no budget, no communication, no heart, no work ethic, and not customer centric. Hire anyone but Servpro. It may be best to have someone on speed dial; really. :)

Remediation team was great! Did a great job & very professional and courteous!…read moreVery helpful and they work with your schedule! Price was responsible! Would recommend Aspen!

Avoid this company. They are unprofessional and incompetent. They took over three months to…read moreschedule insulation work and ended up cancelling last minute. They were supposed to call back to reschedule and never did. Do not waste your time with them like I did

Paul of SERVPRO provided excellent customer service with a timely callback, home visit and estimate…read morefor the work. We had some mold in the basement and it was thoroughly cleaned and treated. The guys doing the work were friendly and accommodating. There were a couple items needing attention that we were unaware and they fixed those too. I would highly recommend this company for their professionalism, high quality work and responsiveness.

From the owner: Commitment to customer satisfaction and a long history of providing comprehensive restoration…read moreoptions in our area sets SERVPRO of Concord apart as a disaster recovery company in the Merrimack Valley. We are proud of our exemplary service at our base in the capital of New Hampshire, evidenced by the recognition given to us as a top-performing SERVPRO franchise in the state for the past 31 years. Providing water damage, fire damage, and mold damage restoration services to our community is extremely important to us. We take advantage of opportunities to strengthen our local involvement with memberships in the Concord Chamber of Commerce and the Better Business Bureau.

The proof is in the pictures- Pemi removed the wallpaper and repainted the walls in addition to…read moreinstalling new flooring. They also put down new carpeting which besides feeling nice, looks so much better than the old carpet. A great outfit to employ if your condo/home needs to upgrade.

We had a great experience with Matt at Elm Environmental. The work he did was prompt, organized and…read morerespectful to our home. We had called a couple other contractors, but no one called us back for days. Matt responded to us right away! He was knowledgeable and personable. We were very grateful that he came over to asses our basement situation and got us an estimate within a day. We had a rather large area of mold from where water had got in and some asbestos wrapping around a few pipes in our basement ceiling; it was gross and we dreaded having it removed, but Matt came right in and took care of it and now it looks so much better!

Matt was right on time with the start of a challenging project in my crawl space. He was very easy…read moreto have in the house and very careful to keep things upstairs clean and organized. His work was finished on time and I can already sense a huge improvement in the air quality. I especially appreciate that he carefully explained each step and why he was doing what he did. His communication was great- I never had to chase him down!

This company cares about people. They are licensed, skilled professionals.Their work is impeccable…read more I have hot water for the holidays thanks to Paul Davis Restoration. My home suffered storm damage last year and my insurance company (USAA) recommended them. Their quote came in the same as the insurance quote! I held my breath as they quickly and professionally finished the work expecting it to go over, but to my surprise and delight they did not. As a widowed, disabled Veteran I am so thankful that I have found an organization that I can rely on because I have so much more work that needs to be done and I am confident that I can finally get it done.

One of the biggest mistakes my wife and I made when our house in the White Mountains suffered…read moremajor, sever water damage impacting all floors, appliances, walls, etc. was NOT to hire SERVPRO to perform the mitigation (cleanup) services as part of the overall repair process. No, we made the mistake of using one of their competitors who took +5 visits over 2 months to complete the task. However, once that headache was resolved, we did make the RIGHT DECISION to partner with SERVPRO to complete the repair portion of the process and thank God we did because we had the privilege of working with Mr. Gordon Brown, General Manager; SERVPRO. From the beginning, Gordon took the time to insure we had a clear understanding of what the repair process entailed including potential "surprises" that might arise given our particular situation and his vast knowledge and experience that he had accumulated over his career in the construction industry. I could go into exhaustive detail and cite numerous examples of Gordon's promptness, attention to detail, ability to delivery, and just creating a comfortable working relationship with my wife and I but I won't. Suffice to say that Gordon Brown was the major reason why we are now avid SERVPRO clients and will recommend them to all our friends. My only regret is that I did not meet Gordon before we started the mitigation portion of the project! Thank you Gordon, Best, Frank N.

We had a "puff back" when our oil furnace exhaust collapsed leaving a fine layer of black soot…read morecovering the interior of our home...there were even black flames of soot inside the dryer that had come through the back exhaust...! Another words, it was everywhere... Every crack and crevice... Well, can't thank Jake and everyone at Servpro of Wyndham and Windsor counties -- Truly made it like it never happened. The house has never been this clean and it will never be this clean again! Thanks again! Lorraine

Very impressed with Eaton's service! I was easily able to book an appointment. I left a message…read moreand Rob promptly called me back. We scheduled an appointment for a few weeks later. My carpets look fantastic. I would highly recommend Eaton's!

Rob is the best at what he does. I have had my carpets cleaned for many years by Eaton's. My couch…read morehas been restored so cleanly that I don't even have to buy a new couch. My wife is very disappointed. I would not hesitate to recommend this company for any job. Commercial or residential. When he gets done, it's like it never happened.