August 17 ,2025 Aaron & Nichole Cort, Owners…read moreModerne Rug Cleaning 605 Main Street, Gorham, ME 04038 We will start by saying even if you are hired by a second party does not give you any right to call a potential customer going forward a jackass and tell them to fuck off and hang up on them. Very poor customer service. The entire experience would have been positive if your company did not try to be one and done and leave carpets at our home damaged from your steam cleaning and neglect to rectify it. All you had to do is make a phone call to repair what you damaged. Going forward we could have been a new customer. Nichole clearly stated we are not a customer and our complaint about our unraveled carpet needed to go through the "customer" - Octagon and she hung up. Very poor. There was no "how can we fix this", "how can we rectify this", "how can we help". Instead you chose to argue and were not professional at all. Moderne may have been around for 75 years but you are not the original owners and you need to take a class in customer/consumer service and etiquette. I did work in a Disaster Restoration Firm and Carpet Cleaning Firm for 22 years, got the wrath of unhappy customers a lot but I did not lose my cool and listened. I would help to rectify the situation when they arose, "put the fire out" and gain trust and respect that they would give a great review and believe what I said was true.. I sent the Living room area carpet back with your technicians because you damaged it. It had minor wear on an edge but it was NOT unraveled. I merely told your technicians point blank "What is this and why would you deliver a damaged carpet that was not like this when you picked it up?" I did not holler at them but merely said I am not accepting this, take it back and fix it. It was the same tech that picked it up. When picked up we had it rolled up in our garage to prevent less tracking and construction dust. When he returned it he said "Well you had a water damage". Yes we had a huge water damage but the carpet never got wet. It was cleaned because of tracking and construction dust not because it got wet. Aaron you claimed you had photos of it being damaged, no photos were taken here, I requested what you had for photos and you never sent them along. I have photos and witnesses that know our carpet was not how you tried to deliver it back. You repaired it, I want to say thank you but I am not. You also refused to deliver the carpet back and put it on Octagon to do so. Poor. You also damaged our entry carpet which Octagon took with them on 08-13-2025. A photo was sent in case it needs to be replaced. We rarely use the front door and your steam cleaning unglued the back and one side is compromised/loosened weave. We did have a few smaller carpets that Octagon knew of and if you didn't get that memo. So sorry for the inconvenience. Yes, it was nice for the technicians that picked up our area carpets to help me get the large one out from our dining room table - that I helped lift and move. Again, customer service. We did change the delivery date because we were not home. Was that really an issue? Again, customer service. As much as we were not a "direct" customer we are still a customer. You got bad reviews because you deserve them. I have spoken a lot about how you and your company treated our belongings and how you treated us. You owe us an apology. Guaranteed we will not get one because your ego and arrogance has gotten in the way of running a business professionally and properly. Respectfully, Arica Pillsbury Derek A

Scheduled a delivery, showed up 40 minutes early and left, saying I had to wait another week to get…read moremy rugs because they can't manage a schedule they set? Terrible customer service, could have sent the truck back out as I was only 20 minutes away but chose to lose a long term client instead. There are better choices, go elsewhere, the bad reviews don't lie.

Awesome experience from start to finish! Quick and accurate very reasonable estimate, prompt…read morecourteous service and would refer them to anyone. My carpets came out way cleaner than I expected. Will not hesitate to use them again. Oxiclean is the best.

Our first full floor carpet cleaning and what a wonderul team Oxi is! Kept us aware of arrival…read moretimes, prerequisite homeowner jobs -- small tasks to allow them full access to all carpeting. Extra great work cleaning and deodorizing pet smells and re-beautifyng carpet at a reasonable price. They may have been our first but will be our go-to service henceforth! Very, very satisfied and recommend without reservation

Paul and north star cleaning did an excellent job on our carpets. They were in very rough shape…read morefrom the previous owners but after the North Star team was done they looked and smelt so much better! I would absolutely recommend North Star to anyone who needs their carpets cleaned!

Paul and his crew at North Star Cleaning Service completely amazed me when they came to clean my…read morecarpets. I had this one carpet that I was sure I was going to have to tear up - and it really wasn't terribly old. We had a male cat that had decided to mark his territory before he got fixed (over and over again I might add) - and it smelled horrible. I tried everything to get it out, even purchased this special stuff from the vets that it supposedly what people in forensics use to get the blood/protein out of crime locations. Didn't work. Paul showed up, and not only was able to get the smell out of carpet, but also gave me an education as it related to carpet stains and smells and why the over the counter stuff and other cleaning methods didn't, and wouldn't work. Bonus - the rugs looked fabulous! He certainly made a believer out of me! I will never rent a rug cleaner or buy over the counter products for this type of a job again. Paul and his crew are professional, knowledgeable, fast and friendly! I highly recommend North Start Cleaning Service!

They did an excellent job on my carpets and were very professional. My only regret is I didn't have…read morethem come sooner and wasted time and money on those carpet cleaning rentals that did not get the area clean. My advice, skip the rentals and just go straight to Bone Dry Carpet, they are worth it!

Both Jeff and Brittany brought their A+ game yesterday PM…read more Highly recommedded! Thanks to you both!!!!!

Great follow up to any questions I had and quick follow up! Would recommend for anyone looking for…read morea business who cares!

Did a great job carpet cleaning, punctual and affordable. Definitely worth hiring them instead of…read morerenting the carpet machine and doing it myself

Efficient and thorough cleaning for a newly rented home! Able to work around our moving boxes.read more

From the owner: Expect more than just a clean home—experience a refreshed lifestyle with our services.read more