I purchased a handicap lift for my business 2 years ago. On Dec 11, 2022 the lift quit working and I contacted the Duramed tech (Chris) and he came out to fix the problem. 7 or 8 visits, a $250 charge and 6 months later the lift is still broken. I contacted Duramed directly, asked for someone competent to do the repair and they said that Chris was the only person who could repair the machine that THEY sold to me.
There is no customers service with Duramed! Every time I called I was put on hold for extremely long wait times then passed from one clueless person to another and no manager ever returned my calls. The lift is still broken and I am having to have another company fix the lift. Do yourself a favor and find another company other than Duramed! read more