I was traveling to New Orleans and I lost a part to my CPAP. When I called to inquire if they had the nasal pillows I needed they were very helpful. The location was very easy to find. When I got there, Brooke went over and beyond to find the replacement for me. I also had a friend recommend them.. so if you happen to be in New Orleans and are in need of supplies, you can trust they probably have it. And of course, if you live there you couldn't pick a better place to do business with! Thank you Brooke! Ben Herrera read more

If I could give 6 stars, I damn well would. Brooke Oxford, CRT at Access Respiratory, is an absolute legend. I came in stressed the hell out trying to get my prescription refilled, and not only did she immediately get me sorted with crystal-clear info, she also went the extra mile and hooked me up with a replacement face mask for my CPAP machine without me even asking. Who does that?! Brooke does. Because she's not just doing her job, she's out here straight-up saving lives and slinging kindness like a superhero with a respiratory degree. She was knowledgeable, professional, and patient as hell (which, let's be honest, is a rare damn combo these days). Honestly, it felt more like talking to a friend who actually knows what the hell they're doing. Brooke made the whole process easy and stress-free, which, for anyone dealing with sleep apnea or CPAP stuff, is a freakin' miracle. If Access Respiratory doesn't already have her face on a damn employee-of-the-century wall, they better fix that yesterday. Thank you, Brooke--you're the real MVP. read more

The worst customer service and I don't know why I still use them. You can do everything they ask as far as getting doctor refill etc. still can't get supplies when you walk in. read more

I have tried literally all March 2025 to refill my PAP supplies and sevice has gone downhill dramatically. Trying to get the "resupply" department to call me back or even answer their line when calling. I sent the latest Rx to them, insurance was verified and then a few days ago I received an e-mail indicating my order was cancelled. Zero explanation and to this day, I am still trying to reach them to understand what's going on. Truly pathetic service and I used to love them so much. I was trying to support a local company. I am now strongly considering transferring my Rx to a competitor. If you are looking for someone timely to assist with your CPAP resupply needs, I truly think you'd be doing yourself a favor and look elsewhere. read more

Brooke was an invaluable resource during my out of town stay. This was the only place that could provide me with a replacement CPAP mask which I had forgotten at home. I tried contacting several places but Access was the only one that could help me. And Brooke was so kind & patient as she helped me with the intricacies of my CPAP machine that I wasn't even aware of! She was a wealth of knowledge and was so sweet & compassionate - a true professional. Thanks again to Brooke for your support and expertise! read more

Always very kind and well informed. They listen! Then advise or tell you about benefits you might be overlooking

I was unpacking my bags at my hotel, looking forward to a good night's sleep, and spending Thanksgiving week in NOLA. But then, I realized that I'd forgotten to pack the power supply for my CPAP machine. For those of you who need/use a CPAP machine, you know just how big a deal it is to not have it while out of town for a few days...sleep is next to impossible, and whoever's unfortunate enough to share a room with you will be miserable. After an awful night without my machine, I spent the next morning calling every sleep clinic and medical supply shop in NOLA looking for a replacement power supply. Everyone seemed to point me to the same place - Access Sleep & Wellness Center. On the phone, the Access team was extremely understanding, and encouraged me to bring in my machine ASAP so they can see if they could match it up to anything that would get me up and running. I immediately packed up my machine, jumped in an Uber, and made it to Access within in less than 20 minutes. Once there, the Access team could not have been nicer, more understanding, or more helpful. Within 5-10 minutes, they'd matched my machine to an older power supply they had laying around, and had me on my way back to the French Quarter in no time. Access, without a doubt, saved my entire week - for that feat alone, they're gods. But even if that weren't the case, they'd STILL receive my absolute highest recommendation based on the level of service. Bottom line: If you're in NOLA, and you use a CPAP, Access is the only place to go. Period. LV read more

I have had Access as my respiratory company for over 10 years. They are difficult to get on the phone. Last delivery was March. The supplies which you need regularly are a struggle. I just got off the phone with supplies department, the staff member was polite and helped with my order. Ten days to get it to my house now. Apparently after all these months they suddenly have the wrong phone number. I realize they were bought by some other company. NOT LOCAL. I tried to call the managers number I was given (859-963-2888), I was on hold for over 10 minutes. Finally spoke with a manager (Whitney) and still 10 days as the warehouse is in KENTUCKY. She was pleasant and states she has no control of the warehouse and the shipping. TOO many moving parts by spreading out their functions with several different companies. I can't change right now w/o effecting the order. This is the last chance for this company. Stay tuned. read more

Was told to call back. Took ten minutes to get through to a person cuz of the goofy phone system recording that is unclear. Finally get through, and told yet again i have to wait for a call back. I have other things to do then play phone tag with u people. This should have been handled correctly from the start, or at the very least when I was in the store to pick up my supplies. I don't need to have ur insurance procedures explained to me. Everyone knows insurance is a headache. I don't get paid to deal with them. Dealing with heath insurance is on you. read more

They are beyond patient and kind to my 86 year-old mother who goes there often. If they don't have what she needs, they mail it to her the service is fantastic. The people are super sweet and professional, and they handle the elderly and infirmed with true tender concern. read more

This is my first time writing a review for any business. I would highly recommend to anyone that has to go to Access Respiratory to ask for Brooke Oxford, CRT. She has the best customer service skills, patience,bubbly, caring, knowledgeable and just a total breath of fresh air. She is a doll and I am an elderly person who she had to repeat instructions over and over. We laughed instead of her getting impatient with me. Again, I am highly impressed with Brooke Oxford, CRT. read more

Nice, friendly, knowledgeable staff. The respiratory therapist,Carolina, was very professional and was able to find the perfect fitting mask that met all my needs. I enjoyed browsing around the store and seeing so many options for CPAP. I recommend this company if you are looking for CPAP machine/supplies as well as latest products available for the mobility impaired. They have a great selection. Great store! read more

2000 miles from home and realized I was missing a part for my cpap. They did not have the actual part that I needed but the girls put their heads together and was able to put together parts that got me through my vacation. Saved my vacation and would very highly recommend them. They didn't just say sorry and send us out the door. Most appreciative!! Would give more stars if possible. read more

Have been there twice, good service in getting CPAP items for husband's machine. Good products sold there, people very helpful in getting what you need ! read more

I had the pleasure of dealing with Anna Campo yesterday. I was having an issue with equipment and she stepped up to the plate to assist me. She resolved the issue with the utmost of professionalism. She has excellent customer service skills as well as being an asset to the company. read more

Initially I thought they were different than other medical supply places. Getting the equipment was easy. Getting them to stop sending me a different amount bill every week has not been easy. My insurance has paid them for the cost of my machine but they still continue to bill them and me. They sent me bills and I didn't know what they were charging me for after Blue Cross said I didn't owe them anything. Beware. read more

Very helpful and cooperative. Only issue I ever had was unexpectedly being charged $30 above the price for my so clean machine. Afterwards, I inquired and the said it was because someone showed me how to use it, their machine that was sitting on a table. Would have liked it if they had shown me how to prepare the machine for use such as needing to fill it with water first and whether to empty my c pap canister before placing it into the machine. I was only shown how to place the mask into the machine and turn on a button, which would not having me need a demonstration for that. Later found it online for $80 less But, they have been extremely helpful and attentive handling my needs.? They just need to let you know when you call on the phone or walk in that there's an extra fee related to their product. read more

Great staff, they are always very helpful every time I'm there Very knowledgeable and helpful, especially Charlotte. Thank you for your help read more

The best place in the world to get your sleep apnea equipment and supplies! read more

Access Respiratory Homecare - CPAP masks and supplies - Medical Supplies Near Me - Metairie, Louisiana

The help I got there today was perfect. I had difficulties with another business and Caroline (I think was her name) helped me fix problems others have created. I would recommend this business to anyone. The amount of time she spent explaining the equipment and how to use it properly was above and beyond. She even got my old equipment working that was not purchased from them. I can't think of anyone being more helpful than they were. read more

Came in from out of town needing something and the staff was so friendly and helpful. They really knew what they were doing but was very personable. I would definitely give them 10 stars if I could. read more

I just left Access Respiratory getting my new CPAP machine. Kim, Nicole, and the entire staff were fantastic. They were warm and friendly and made us feel very comfortable. I have been a customer for about 10 years and I have always been very pleased with the personalized service. I would strongly recommend Access Respiratory to anyone needing sleep supplies. Raymond E. read more

Didn't have what I need, but was kind enough to order it for me and give me an approximate delivery date.

Very helpful and knowledgeable staff. Made getting on CPAP therapy a breath of fresh air.

I provided the exact make and model to the employee, resmed 9s. If they told you I didn't tell them that then you have dishonest people working for you. Also, no one ever mentioned anything about a $75 consultation fee, ever! Where did that come from? I guess if anyone wants to buy equipment from this place beware. They charge $75 consultation fee just to buy a $25 replacement tube. read more

I just found these guys today. I've been suffering from sleep apnea for years and suffering through trying to get help to properly address my problems. My visit to Access Respiratory Homecare was the first time I've ever felt like I was being helped by people who both knew what they were doing and actually cared. They have technicians on staff so it's not just a place to pick up whatever the sleep center suggested. Very helpful and nice staff. I'll never go anywhere else! Thanks! read more

My husband has been wearing CPAP for little over a year now but hasn't found a mask to really "fit" his face. His doctor recommended Access Respiratory Homecare. We were impressed to see all the mask options and accessories for CPAP. We meet with a knowledge therapist that took the time to listen to his mask problems. She suggested a few styles and we were able to try each one on and lay down in a bed. My husband is sleeping like a baby now :) Thanks Access! read more

After getting a double lung transplant I wanted to get an air purifier. I went to access respiratory. The staf was extremely nice, helpful, and knowledgeable about the products. I bought a blueair 403. It's big enough for my entire house and quiet. It was also reasonably priced. I would definitely recommend access respiratory to anyone looking for respiratory or sleep apnea products. read more

Been shopping here for years for my CPAP supplies. Tried other companies but none compare to this place. Service is impeccable. They never, ever have denied me the opportunity to take advantage of the Manufacturer's mask fit warranty which states that if the mask does not fit comfortably they will swap it out for one that does. I have taken advantage of it at least twice in two years. Their respiratory therapists fit the mask to you face and allow you to test it out there, on the bed in their fitting room. If you like you purchase it. If you get it home and it doesn't work out, return it within 30 days of purchase and they will refit you with something else that hopefully will work better. Nothing lost in the end. To the above, negative commenter. If you just bought the mask two weeks ago, bring it to them and ask them to honor the manufactures warranty. They will bend over backwards to find the right mask for you. Sounds from your comment that you were offered the opportunity to do so but refused because you wanted your money back. Your loss . read more

I visited this place of business about 2 weeks ago to search for a more comfortable cpap mask. I was told they could not sell me one and file with my insurance without a Rx, however if I wanted to pay cash, they could sell me one and if I wasn't pleased with it, I could return it within 30 days. I bought the mask and tried it for a few nights and was not pleased. When I tried to return it today, they told me they would only be able to exchange it for another mask. I told them this is not what I was led to believe when they sold me the mask. The clerk said they could not accept a used mask back into inventory. I asked her what they would do with the used mask if I were exchanging it for a new one and she said they would return it to the manufacturer. I can't understand why they couldn't do the same with a mask returned without an exchange. Now I am stuck with a $130 mask I can't use. Shame on me for not going back to my clinic for a new Rx first, but shame on Access Respiratory Homecare for misrepresenting their return policy just to sell me a $130 mask. They've lost me as a customer and perhaps even more potential customers who are lucky enough to read this review first. read more