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    Durham Apartments

    4.8 (4 reviews)
    Closed 9:00 am - 5:00 pm

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    The Harbours Apartments - Clubhouse

    The Harbours Apartments

    (73 reviews)

    I have been here 3 yrs. I love here. Quiet, capable/professional maintenance staff; leasing staff…read moreare personable and helpful. The grounds and area creek & ponds are pristine. Most residents are working families, disabled, and elderly individuals. The children here WELL BEHAVE so far My apartment have a loft window, natural light in the morning by the pond. I have saw white tail deer, geese, ducks, swans, rabbit,...etc. I love here Shout out to Isaiah and Terry! Great job!

    I am absolutely outraged by the handling of my apartment access on October 22 and the days that…read morefollowed. Maintenance entered my apartment without my presence or consent, despite me explicitly stating this was not allowed. I allowed it once because I was told scheduling a specific time was not possible--but this will never happen again. During this entry, a maintenance employee used a code that was not mine to access my apartment. When I returned, my personal code no longer worked. After multiple calls to the leasing office, a maintenance guy arrived (very nice I didnt get his name) and said the new code would work temporarily--but when I returned later, it still didn't work. I attempted to use the SmartRent app to avoid emergency calls, only to find I did not even have access, something the leasing office should have granted me. I was locked out until 7:44 PM, repeatedly calling maintenance with no response. The on-call staff, Keith (or Key), was shockingly unprofessional, dismissively saying "GEEZ" before hanging up. I had to leave my door unlocked overnight, creating a serious safety risk. The next day, I tried repeatedly during office hours to resolve the issue, again receiving no response. I called emergency maintenance 14 times, only to learn staff were at a trunk or treat event. I had to track someone down in person. Darrell eventually helped (Thank you Darrell) and confirmed this entire fiasco was caused by the leasing office never granting proper access to the SmartRent app. This level of mismanagement caused extreme inconvenience, stress, and serious safety risks. I have been locked out of my apartment three times, which is completely unacceptable for someone paying rent. I cannot recommend this property due to the unprofessionalism, lack of communication, and unsafe handling of resident access. The 2.2 star rating speaks for itself. update- Despite explicitly requesting that all communication be via email, I received an inappropriate phone call from Tina, the property manager for maintenance. During the call, she blamed me for not setting up my SmartRent password, even though the issue stems entirely from the leasing office failing to grant me access. Tina also claimed that Kyle came to my apartment at 4:00 PM to assist me, which is completely false, as I was not home at that time. Throughout the call, her tone and stateme nts were unprofessional, and I repeatedly expressed my dissatisfaction. I am also confused as to why bianca the property manager who I emailed --forwarded my email to Tina instead of adressing the issue, creating even more frustration. This mishandling has caused significant stress and inconvenience, and the lack of accountability and communication from management is unacceptable.

    Redwood Shelby Township

    Redwood Shelby Township

    (8 reviews)

    They are attentive and so kind! I really appreciate the Maintenance Team! It makes my stay here…read moreeven better.

    My husband and I have lived in this community for just over a month, and I must say, we absolutely…read morelove this community and we absolutely adore our apartment. It's very quiet, clean and welcoming. It's actually feels like a single-family one-story home. It's very spacious and the huge 2 car garage is a bonus! The appliances are much smaller than we'd like though. The main tub and master bedroom shower are ridiculously very small, however; we are learning to live with these downfalls. No community is 100% perfect of course, however; we are glad to call Redwood our home. We had an option to move elsewhere not too far from here, however, due to the open floor plan with cathedral ceilings we chose here and are glad we did. The monthly food trucks are very appreciated for those nights I don't cook dinner (which is very few). The office manager, "Lonnie" and his team are very professional, friendly and business oriented. I love the way this office is ran. I have been a customer service professional for over 30 years, so I, personally appreciate it when I see others providing the same level of good customer service to others, especially my husband and I. The maintenance guy is absolutely the best! He is friendly, prompt and attentive. The turnaround time is stellar (1 day or less)! This sets this community apart from others, the wait time for maintenance requests at our previous community was 3-4 days. Overall, we are super satisfied living here, and plan to call Redwood our home for a long time. It's a lot of things we will never compromise on when living somewhere, some being: comfort, convenience, and quietness, and this is exactly what we found at Redwood :).

    Durham Apartments - apartments - Updated July 2026

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