Avoid Dust it Off Cleaning Services at 1763 Cricket Hollow Dr, Austin, TX 78758 for your house cleaning needs. This company provided an extremely disappointing experience. The cleaners had difficulty with English communication and seemed disinterested even when spoken to in Spanish. Throughout the service, they were more engrossed in their phones and talking amongst themselves. To make matters worse, upon leaving, they neglected to lock the door or even advised they were leaving. To compound the issue, they exhibited dishonesty by breaking my ceramic soap holder, attempting to clean the pieces, and leaving it damaged on my sink. When I reached out to the provided contact number, 737-932-9846, they initially acknowledged the problem and apologized, promising to resolve it. However, they later denied responsibility, offering a new, unfounded explanation that it was already damaged. This lack of accountability is concerning and reflects poorly on their professionalism and integrity. Furthermore, the cleaning service was subpar in various aspects. They carelessly left my rug on a wet bathroom floor, leading to a slip and injury. Cobwebs remained around the fireplace, light fixtures went undusted, the tops of the washer and dryer were untouched, and they failed to change the linens in my daughter's room despite clear communication in Spanish. They also damaged the metal fastener on my formal dining room plantation blinds and neglected to replace the removed door stoppers. In summary, Dust it Off Cleaning Services in Austin, TX, is not recommended. Their substandard service, lack of accountability, and disregard for customer satisfaction are major concerns. I have taken the step of reporting them to the BBB of Austin. For those seeking a reliable and responsible cleaning service, I strongly advise looking elsewhere. Steer clear of Dust it Off Cleaning in Austin, TX. read more

I love Josseline and her crew. I've used several companies in Austin and am very happy with them. We have a 10 month old that's pretty messy and loves to leave little hand prints on windows and appliances. We also have two Boxers, who drool water all over our tile floor and leave more toys around the house than our daughter. Dust It Off does an excellent job and always leaves our house spotless. It's rare to find a company that cleans as well as you would clean your own house. But more than their excellent cleaning skills, they're also very professional. I'm very particular and like things to be cleaned a certain way, and Josseline is always receptive to feedback. In fact, she asks me on a regular basis whether I have any feedback and if I am happy with cleanings (which I always am). They're also a pet-friendly company!!! With previous companies, I've had to lock my dogs away on cleaning days. Not with Dust It Off. They will put my dogs outside while they clean and then let them back in before they leave. It's almost like an extra potty break for them! If it's too hot, too rainy, etc., they will put them in a room while they clean and let them back out. And Josseline will send me a text every week after they've finished my house and let me know that they put the dogs back in. Every week. So I never have to worry that they may have accidentally left them outside. Finally, they're pretty dang affordable. After using several companies in Austin, I can tell you that they have great rates for the service that you get. I highly recommend Dust It Off. read more

I recently changed cleaning services, and have been thrilled with the service. Josseline communicates when she will be here, and her team arrives within the timeline. I was tired of other companies who were unreliable, did a poor job, and took forever to finish, because they would send just one person, who happened to be the slow one. Josseline's team comes in cleans, and even does my sheets and puts them away before they leave. I've never had that before. The team is in and out. They always have me do a walk-thru before they leave to make sure I'm satisfied. If I have additional requests, they are very accommodating. I've had to change the schedule due to vacation, and home improvement projects and she has been not only sweet about it, but very accommodating. It has been the best house keeping experience I've had in years! read more

I would like to start off by saying that I was very satisfy with Dust it off cleaning services. I have hired different cleaning services, and I must say that by far this has being the best! This cleaning company send out only two people to clean my home(which is great, because I've seeing crews up to 4 and I don't like a lot of people in my space) also, they spoke English and I was able to communicate any details in person vs. having to call the company. I also like their punctuality and customer service. I hadn't being able to clean my oven in months, I could not get it clean, but they did it!! and I loved the clean smell of my home ones they were finished. read more

Josseline is great for so many reasons: - she is very professional in both her communication and job performance. - she is transparent in her pricing, she makes very clear the time worked and the number of people she works with and venmo makes it easy to pay her - she is flexible in accommodating any changes you may have in your upcoming schedule and gives advance notice if she has to change her planned hour - she is kind and laid back in her dealings - the price includes all supplies so you dont have to worry about having the right supplies on hand for her. So I would definitely recommend Josseline and her company, 5 stars and two thumbs up ! read more

Josseline is so sweet. What an efficient, effective, respectful, thorough team. I was home when they did their first cleaning and saw that they cleaned my home as of it was their own. They are really in the business to serve and deliver a sparkling clean home. Their prices are reasonable, their professionalism is top notch and their communication is attentive. I am so grateful to have found a punctual, thorough, fast and friendly cleaning service. Wonderful wonderful. Thank you. read more

Josseline was professional and sweet! Her and her crew did an amazing job with my move out clean. She was accommodating even when I had to change my clean day a few times with no issues. I am very impressed with the job done. My quote was increased by $100 but I will admit there was alot of work to be done especially the bathrooms and refrigerator do it was well worth it! I will definitely use then again! Thanks again :-) read more

Josseline is fantastic! She is reliable and trustworthy. Every time she comes to our house it is spotless after she is finished. We have dogs and she is able to make the house look like we don't have 2 dogs that shed massive amounts. I highly recommend her!!! She has saved me hours and hours of cleaning. read more

Great service! Prompt, thorough, attentive to details. I appreciate the communication about all aspects of the service including reminders, updates on arrival times, and request for input all along the way. Thanks, team. read more

I finally found a cleaning service that gets the job done in a timely manner...Also very professional and reasonably priced... This is my second time using Dust It Off and it wont be the last . read more

Very professional. Does a very good job cleaning. Works better for me as she charges hourly vs a package deal where I might not need help cleaning a certain room or area. read more

Josselyn and Maria cleaned my home today. I was very impressed with their courteous and professional demeanor. Their cleaning skills are "top notch"! read more

Josselene did a fantastic job cleaning my apartment. She was thorough and professional. Exceeded my expectations for sure. Thanks Josselene.

I really liked Jocelyn and found her to be sweet and professional. I appreciate the affordable prices/options. I will use them again!

Great mangement! And even better cleaning services, left my apartment looking brand new after my roommate and I moved out. Thanks!

Great team, great cleaning and great service! Thank you look forward for my monthly cleanings,highly recommended

Phenomenal service. Josseline is very professional and her team does a great job.

NO SHOW!!! No phone call, no text, nothing. Do not use this company.