I absolutely LOVE getting the Golden Eagle with Chai whenever I go to Dutch Bros. The service is always nice, laidback, California vibes for sure lol. The location on Country club is busy because they are the only one in town, but they always do their best to get the line moving fast. That effort definitely encourages me to return even when I see the line curving through the parking lot. read more

Hi, I experienced horrible customer service with the lady taking our order on the receipt it says her name is Kacey P. She was being extremely rude and unprofessional from the beginning of taking our order. On the receipt she put "Angie low-key rude". I was not being rude in any way, I asked if she'd able to kindly repeat the order since I know it can be a lot of customizations and so there's no mix up. I'm a barista myself at Starbucks, i'm knowledgeable about how to interact with customers and the way she was dismissing my experience was so unprofessional and unkind, extremely unnecessary read more

Dutch Bros Coffee - Juice Bars & Smoothies Near Me - Madera, California

Wouldn't let us order because we came in the wrong way yet there were no signs saying anything and there is TWO lines for a reason. They should have cones blocking off that side and we are from out of town so how are we supposed to know. Mind you it was just one car coming from the other side who was going to pull into the other lane anyways. Never had this happen at a Dutch bros before. read more

It's a hit or miss at this location. Sometimes they have super long line. Sometimes they don't. Customer service really depends on who is outside working or if you're looking to order at the window when there's no lines really no complaints I've had 1-2 complaints but the manager fixes it quickly and is very attentive and apologetic and always corrects the issue. Drinks always taste good so can't complain. I do enjoy the fact that if your order is made before you get to the window. They bring it out to you and you could just drive right out the side of the drive-through. read more

10/5/24 VERY Busy! Worker came to the window and ordered their caramel pumpkin brûlée with almond milk! Took a while more, but the worker was kind and received and luckily, it was really Good! Flavorful! Good service & tasty Good Caramel Pumpkin Brûlée! Recommended! read more

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What a friendly place to start your morning and get your caffeine fix! The people working are always so friendly and can always be that little extra to make your day special! read more

After viewing so many videos of this place in "tik tok" I knew I had to try it! They offer walk in or drive thru. i decided to walk in and view the menu. I order a cookie drink, a caramel one, and a strawberry Horchata flavor. All drinks were great! and awesome customer service. read more

Dutch Bros Coffee - Menu - Juice Bars & Smoothies Near Me - Madera, California

Line was long so we ordered on the app, when we got to the line the guy said next time you order on the app to go at the front window. Not my fault you guys are slow at making coffee. This location is big for nothing with only two employees in the morning. Plus my coffee was ass and dumped it out. Inside listening to music loud and can't even pay attention to their work read more

This location is typically busy so it's best if you use the mobile app to order ahead. Service is great no issues. read more

Very nice baristas went there for a blended pineapple with peach Red Bull blended very delicious friendly staff can't wait for my next drink

I want to start by saying I really like the coffee at Dutch Bros- I rather support them over Starbucks. However, the pricing is getting to be ridiculous. I asked for a cold medium latte with no ice and was told I'd have to pay extra to account for no ice. Basically, if you order an iced latte and pour out the ice, you are left with a 12oz size small drink. So I told them to hold the ice. The cashier said I'd have to pay an extra $1.50 to remove the ice-meaning the total for a medium cold latte would be over $8! I asked how much a hot latte would be, and he told me it would be $6.50.. I asked if they could just pour cold milk over two shots, and he said no, we have to steam the milk if you want it at that price. So you're essentially paying for ice in an iced drink, even though the amount of liquid volume is significantly less than if you got a hot drink. That math isn't mathing. Cmone, Dutch Bros- Starbucks doesnt quibble over this. Also- check your drinks before driving off at this location because I'm sure they only add one shot of espresso in a medium, unless you like iced milk. See attached photo for what a medium latte looks like when the ice is removed. You're paying for a 16oz medium drink but youre really getting closer to a small, 12oz. read more

Dutch Bros Coffee - Medium size cup, small size drink - Juice Bars & Smoothies Near Me - Madera, California

The order taker in the drive thru, wanted my order before I could see a menu board. I told her it was my first time at Dutch Bros and I needed some recommendations, no help. I asked for something vanilla, didn't get it. Paid over $8.00 for a mystery drink I didn't even drink. I don't think I'll go back. Thanks read more

Stopped here on a road trip home. We came around 12pm on a Saturday, the line was long but it only took about 10 minutes. The worker was very friendly and offered our dog a treat. I recommend looking up the menu online before coming to make your drink decisions before (if you're new to Dutch bros) as they have a lot of options. Both of our drinks were prepared well. read more

Dutch Bros Coffee - Juice Bars & Smoothies Near Me - Madera, California

Waited 40 minutes for 2 drinks. I proceeded to pull up to the window and I see the lady at the window give my drink to the wrong car. She then takes it back from the other car and gives me my blended drinks which was already melted by the time I got it. I try asking her to remake it but they have the music blasting in there to the point where it gives me a headache because it's so loud and to make it better, i can literally see 3 workers behind her just talking and not doing anything. My experience was honestly so miserable. No one should have to wait that long for drinks. I will most likely not being coming to this dutch ever again. read more

Worst Dutch bros I've ever been to , I waited like 20 mins for my drinks first of all , they hand me the wrong drinks . Then I was told to wait in line by the most rudest worker . And last it looks very dirty inside and the staff is very disorganized! In total it took me 45 mins for my drinks about .... read more

Always busy (for good reason!) Drive thru is always long but if you're Smart you would download the app and order ahead! Way better than Starbucks, more flavor, offer sugar free options and pupcups for your furry friend! Have year round smoothies, a small is a grande for (sometimes) a cheaper price depending on what you get! Always a chill vibe with their music and happy broistas! One time went to pick up my order, saw the drive thru was long past the entrance and beat more than half the cars back home because I ordered ahead! So those complaining about the length of the drive thru line, next time order ahead, get off the car for like 5 seconds and hop back in and continue your day. Ordered 5 things today came out to $20! 2 kids mango smoothies with watermelon, 1 kids hot cocoa white chocolate, 1 medium mango smoothie with passion fruit and 1 medium build your own Freeze with hazlenut, caramel, cinnamon and 1 extra shot of espresso. read more

Dutch Bros Coffee - Mango smoothies, hot cocoa, Freeze - Juice Bars & Smoothies Near Me - Madera, California

I would give zero stars if if could. I have been a long time customer. I was excited that Madera was getting a location, but this location has been a constant let down, i have stopped going. Drinks are always made wrong and taste horrible. The wait is extremely long every visit just to sit at the window longer because my drinks are not made correctly. The staff is never very helpful and seem to care less if the order is correct or not, they never read notes with my orders. I live in Fresno and the Herndon and Brawley location blows every location out of the water. This should be the model location where staff are trained. read more

Slowest Dutch for customer service if you want to wait for 30 minutes for a drink this is the place.

This is one of the bad ones. The wait is always long and broistas don't even say sorry for the wait.

Terrible, insanely slow did not give any updates that would take over 20 minutes to get a walk up drink. The drive-through went through 3+ times before they served so walk up customers read more

The customer service is so bad compared to other locations, employees are always upset or mad like I feel like I'm bothering them lol coffee is made good sometimes but bad other times. I hate to write a bad review but this location is just not thriving in their customer service. read more

Anytime I come to this location, it's always a bad time. This last time I came to this location I had set an order and various parties that arrived after me received their drinks first. Definitely gonna drive out to the location in the Rancho's instead, with how long the wait is here it'd be faster to make the commute. read more

-Poor service due to extremely loud music workers always mix drinks always have to repeat myself at times even yell and still wouldn't get orders correct -Use of foul language when taking orders read more

Zero stars! Awful employees! Very rude and condescending little brats. Waited in line for 20 minutes, they brought drinks out to all the surrounding vehicles BEHIND US that were waiting for their order and made us wait till the very last. Employees were canoodling with the patrons. And they got our order wrong!!! read more

I never knock a business the first time I have a bad experience . So I gave the madera dutch several different tries and everytime I always get rude staff and always an incorrect drink. I always ask politely for a remake since I'm paying for it and they always get so irritated for having to do their job ??????? Rolling eyes , saying unnecessary comments ! Absolutely ridiculous ! ‍I mean There's nothing but kids working there but still . Now I just drive to Fresno locations if I want my drink made correct and with good customer service . read more

yeah the lines are long and can take a while but staff is nice and drinks are good five stars all the way

Amazing love this place, coffee and staff! They work hard and love the great smiling faces I see unlike when you go to Starbucks in Merced .

Bad service drinks aren't made properly. For this being a new business it sure is dirty they should take time to power wash the business down to keep it looking nice. Employees should spend less time just hanging out talking to each other while people wait over 30 minutes for a drink read more

The Madera dutch has been the worst the 3 times I've been since they opened all 3 times they made my order incorrect the third time I just took it home and gave it away to many kids outside playing around talking to the workers in my opinion that's a distraction, I like the mojito and they always make it with milk wow it's not like all the other Dutch bros. read more

Holy!! Worse Dutch ever! Two drive thru lines that combines into one! No one's takes your order until you get to the window! It makes the process 3x slower!! Min waiting time in drive thru is 40 mins plus! read more

These workers are sooooo borrrredddd in that tiny little building these guys will fight customers about ANYTHING, Oml they need a tv or something in there. Coffee good tho read more

The service is just terrible. Literally they have three people and all are spending literally an hour on each car. They sale coffee, just coffee! I'm so confused as to why it takes long to take an order! I've been in the drive through for 40 minutes and I have no idea how much of a conversation you can have. read more

Drinks are way too sweet it can be nauseating Not sure what's going on but I hope it gets fixed read more

Let me preface by saying I never feel the need to leave a bad review but my experience here was the worst so I had to. I stopped here during my commute to Fresno. I got there at 4:30 and there was about 10 cars in the drive thru. I waited for almost an hour to order at the window and got my drink at around 5:15pm. When I got to the window the workers did not seem considerate of the wait at all, there was no apology on their behalf for the wait and the workers were not in any hurry at all to get us out of there and quicker. I just thought the whole thing was crazy and ridiculous. I should not have been there waiting, wasting gas for almost an hour when there was like 10 cars in the drive thru! I could've drove to a dutch in Fresno, got my drink, and still gotten home quicker!!!! read more

We've been here a few times and now avoid this location. Drinks are always melted which makes no sense since there are employees walking out the drinks. Expect to wait 20 mins for melted drinks. They're friendly here, but unless they're paying for my melted drink then it's not worth the wait. read more

Drinks are sometimes done a little too sweet but that's understandable when there is a line and need to get drinks done quickly. Great place to read more

Just stopped by as Dutch is my favorite...and the girl was very rude when taking our order, I asked to use points for a free drink and she charged us for 2 drinks, I also ordered a small and she charged us for a medium. As well as they didn't even make the drink correctly. Safe to say I'll never come back to this location read more

Horrible service. I waited over an hour in line. They didn't have someone taking orders or no speaker system? So cars basically order once they get to the window?! Once yours in the line you're stuck..literally horrible experience! read more

I know they are just opening but they have a long way to go for decent device. Every other Dutch Bro within 30 miles does it better.

We ordered two drinks meanwhile waiting in a long wait time, asked if we could get our drinks remade since they were melted. Instead of remaking my drinks they dumped it in another cup and gave it us to like that. read more