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My experience at Aspen Dental was absolutely exceptional…read morefrom beginning to end.
Before I even stepped into the office, I was warmly greeted over the phone by two young ladies who provided accurate information and made me feel completely welcomed. That first impression truly set the tone for what would become an outstanding experience.
I have to start by highlighting KP, who took my x-rays. From the moment he introduced himself, his personality immediately put me at ease. He was professional, patient, and incredibly thorough. He explained what he was doing, worked efficiently, and made sure I was comfortable the entire time. You can tell he takes pride in his work and genuinely cares about his patients' experience.
There was even a lighthearted moment when I accidentally bit him during the x-rays -- and instead of making it awkward, he laughed it off and forgave me on the spot! It turned into a funny, human moment that made us both laugh and instantly eased any nervousness. That kind of grace and good humor speaks volumes about his character. KP's kindness, patience, and positive energy truly stood out and set the foundation for the rest of my visit.
Next, I met Jess, the dental hygienist -- and she was amazing. She genuinely cares about her patients and wants the best for them. She shared information about my dental health that I had not heard from my previous dentist in over 10 years. She explained procedures that would greatly improve my dental health, and her knowledge and care gave me so much confidence that I decided to move forward with her recommendations. The cleaning she performed was probably the best teeth cleaning I have ever had.
Dr. Aaron was equally impressive. He carefully assessed my dental needs and created a clear plan that will result in me having a beautiful, updated, permanent smile. He was professional, reassuring, and thorough. I also have to mention the great music playing throughout the office -- the playlist created such a relaxing and enjoyable atmosphere.
One moment that truly stood out to me showed the teamwork and closeness of the staff. While Kayla was taking my impressions for Invisalign, she realized she needed assistance. Dr. Aaron just happened to be walking by, and the moment she asked for help, he immediately stepped in without hesitation. He didn't delegate it -- he personally came in and assisted her to make sure everything was done properly. That spoke volumes about his leadership, humility, and genuine commitment to patient care. It also demonstrated how well this team works together and supports one another.
Kayla herself was gentle, patient, and attentive while taking my impressions. She made sure I was comfortable throughout the process.
Tony, the financial associate, was absolutely wonderful. I asked him to run several different financial scenarios so I could fully understand my options, and he did so patiently, willingly, and thoroughly. At no point did he make me feel like I was asking too much or being difficult. He never appeared rushed or agitated -- instead, he remained calm, professional, and supportive the entire time. He took the time to explain everything clearly and worked with me to create a plan that felt manageable and realistic. That level of patience and respect meant so much to me. On top of that, he was humorous and personable -- we laughed and had such an enjoyable interaction that even discussing finances felt easy and stress-free.
Every part of my visit felt seamless, professional, and genuinely caring. Because of the outstanding staff and the incredible experience I had, I have decided to make Aspen Dental my permanent dental provider.
KP, Jess, Dr. Aaron, Tony, and Kayla are exceptional people. Their professionalism, compassion, teamwork, and personalities are what make Aspen Dental such a wonderful place. This experience truly feels life-changing for me.
Thank you to the entire team for such a phenomenal job. I am beyond grateful.