Don't be fooled by the cute decor. Although this vet offers standard care they are extremely unprofessional in the way they run their practice. The prices change frequently and you are constantly bullied into things you don't need. The average visit is $90. No matter what. My last experience was when I had my puppy spayed. I had received a written quote about a month prior and on the quote it says valid for 45 days. The quote was for $158 when I came to pick my dog up they were trying to charge me $240. When I showed them the quote they brought the price down to $200. They refused to tell me the breakdown until I paid and then I would get a detailed invoice. After I paid and was handed the invoice I could clearly see I wasn't charged the price the quote stated. I had to continue to argue with the very rude employee by the name of Chris. After yelling at me she did give me the refund but only after stating how she was doing me a favor. I will never be back. read more

So pleased with the attentive staff-and I mean to me as the worried pet owner! My Boxer had been sick for a number of days and I needed a vet open early and available as soon as I called. MLVC is so close to base and open 0730 to 1730 ( and a military discount). Not only that but the office itself was so warm and inviting, not bare and sterile feeling like most vet places I've been to. I was able to get updates whenever I called and the ladies in the clinic were always so friendly. I would recommend MLVC to anyone and everyone. A big thumbs up to Dr. Dutton and Dr. O'Bannan and the techs. read more

We wish to extend our heartfelt thanks to the best veterinary clinic in the county. In particular, we want to thank Dr. O'Bannon and Dr. Dutton for the outstanding care they provide to our horses, alpacas, dogs, and cat. We have had the opportunity to be with our dogs during exams and certain procedures and appreciate the compassion of the staff. Because of the love they received, our Sheltie and Great Pyrenees, were able to live long, happy, pain free lives as they aged. After exceeding their life expectancies, both dogs left this world with joy, surrounded by tenderness. Medical Lake Veterinary Clinic and its caring staff helped us through this difficult time. Each person was kind, caring, and compassionate. In addition, they introduced us to a new, safe medication for chronic arthritis pain that enhanced our dogs' quality of life for an amazing extended period of time. We enjoy the clinic's uplifting music, chocolate chip cookies, cheery atmosphere, and their commitment to provide the best animal care in the community. We give Medical Lake Veterinary Clinic our highest recommendation. read more

Class act. I took my little guy here and was happy with the service and also friendly caring staff. Will be bringing my pets here.

Everyone was great. My cat had injured his paw and it was definitely infected. They got us in on a Saturday evening and we're so helpful. I'm confident Jax will be doing much better soon! read more

This is a great animal clinic. It is always neat and clean. The veterinarians are knowledgeable and kind and the staff treat my animals with great care. read more

This is the most unprofessional and uncaring vet clinic we have ever dealt dealt with. The last time we brought our Pomeranian into the facility, they did not inform us that they gave him a dose of 'Frontline' flea and tick medication without our permission, or even asking if he had a recent dose. When I talk to the office manager, I expressed my displeasure at this being applied to our dog, and I told her that I would not be bringing our pet in ever again, not only for this incident, but also for a misdiagnosis earlier that thankfully the professionals at WSU Veterinary Hospital found and treated properly. A couple of weeks ago, I brought him back in to this facility because he was in obvious distress from complications from his pain medications, and simply wanted them to treat his constipation to give him relief. I was advised at that time that our account had been frozen. They refused to treat him and literally told me to go elsewhere. Apparently this clinic (and I use the term loosely) has some awfully thin skin. If they have a problem with me personally, I can accept that. But instead they chose to take it out on our dog. This establishment is totally unprofessional, and in my personal opinion is unethical as well. If you are like us and you love your pet as you would any other member of your family, find a caring provider. read more

As always, it is a consumer's choice where they receive veterinary care for their animals. I, however, won't ever recommend or use this clinic again as long as it is run by the current owners and their family. Three strikes and you're out ... and I've had "enough" to write a review. 1. 10/26/15 - $381.00 paid for services. I rescued and trapped a cat that had been abandoned in the neighborhood. I took "Daisey Mae" to the clinic to be checked out and get whatever she needed; shots, wormed, spayed, etc. The veterinarian never appeared and I watched in horror as 3 vet tech's had a terrified, sick animal hanging by the neck from a catch pole, laughing as they took her into the "back room" after she ran when taken out of the trap. I was then told they would call me when I could pick her up. Upon pick up, I asked to speak to the veterinarian, again with no luck. I asked to have the office manager call me. When I was finally able to talk to the office manager, I was told that I couldn't have her records, even though I paid $381.00 and that I had "declined" speaking to the veterinarian. I do rescue, a lot of rescue and I never decline talking with a veterinarian. And I also ask for a compassion discount of 10% which was also declined. I paid the bill for this abandoned cat who was really sick and would have died, got her well, and placed in a suitable home for her needs, that is what I do. 2. 6/4/16 - $215.00 paid for services. My recent terminal rescue dog died in her sleep unexpectedly, 10 weeks to the day and the hour that I brought her home. It was a Saturday afternoon. My choices were limited. I took her in to have her cremated, paid the bill and picked up her remains. 3. 9/17/2016 - POTENTIAL of $473.25 for services. One of my dogs was extremely sick; vomiting, diarrhea, hot to the touch and lethargic. It's a Saturday at 7:00am, I have to work, open vet's are few. I brought Sophie in to be treated. There was trouble finding my account. They said they would call and I could pick her up later that afternoon. They took her and I authorized/signed payment for services. An hour and a half later, at 9am I received a call at work from the vet tech telling me they can't treat Sophie, my account was frozen and I needed to come pick her up. They wouldn't let me talk to the vet. I was appalled! WTH? I had to leave work and my boss had to come in and work for me. If I had known at 7:30, I would have taken her into Spokane, which I was forced to do anyway. I was hoping for a different ending. Life is about choices. And No I won't be back. I have 4 animals currently and provide vet care for abandoned animals. It's unfortunate because I prefer to support local and new businesses. If you choose to take your animals there, I wish you better luck than I had with the Medical Lake Veterinary Clinic and the staff of Dr. Trina Dutton, Dr. Heather O'Bannan and their mother, Practice Manager, Jannette. Happy one year anniversary to Daisey Mae who is living the dream in her new home . Sophie is doing well and received the treatment she needed somewhere else!. read more