I recently had a very disappointing experience with Duty's Service Center. I brought my vehicle in for a specific issue, expecting a straightforward fix. Unfortunately, the service I received was far from satisfactory.
Firstly, there was a complete lack of communication. My vehicle was there for several days and I rarely received any updates on the status of my vehicle, having to call myself to find out what was going on. Additionally, I was never asked to sign any paperwork to confirm the services being performed, which is concerning from a transparency and accountability standpoint.
To make matters worse, the shop recommended a different service than what I initially brought the vehicle in for. Despite this, the original issue was never resolved. I had to take my car to the dealership to try and determine the problem, only to find out it was the service I initially requested.
In the end, I had to find a third shop that offered a more reasonable price to finally get the simple fix I originally requested. This entire ordeal ended up costing me over a thousand dollars. The experience was frustrating and unnecessarily expensive.
I would not recommend Duty's Service Center based on my experience. It was a costly lesson in the importance of clear communication and sticking to the requested services. read more