In short: This office is an absolute scam - they will tell you one thing regarding their services and charges and then months later stick you with an absurd bill full of things they will insist to you are covered by insurance and that you don't know. I only know two other individuals that have gone to Duzey Family Chiropractic and they both had surprise charges of over $200 sprung upon them 10-15 visits into their treatment. I would not recommend this "doctor" or his office to anyone I know.
During my first visit, I received a very extensive consultation with both the RN in the office and Dr. Duzey - they were both very thorough and explained a treatment plan for the problems they diagnosed with my spine and hips. As this was a problem I'd needed addressed for a while, I decided to pursue treatment right away and scheduled a second visit.
Now let me preface what came next with the fact that I called my insurance provider and was told that my insurance covered up to 20 visits a year as long as they were PT-oriented. This to me sounded very straightforward - it also made it fairly clear that insurance would not pay for the injections the RN on staff pushed so heavily on all patients. Because she insisted it was absolutely crucial for my treatment and would mean the difference between a speedy recovery and months of work, I told her my reasoning for being hesitant about the injections was due to insurance not covering it - I am a college student and was unemployed at the time, so I was in no position to be receiving services that my insurance would not cover fully. Not ONCE, not TWICE, but THREE times I was told explicitly "oh honey you have nothing to worry about, see I bill under medical because I'm a nurse - this will be charged to your insurance separately from the chiropractor visits so you won't have to pay a thing". She then continued to ask me what insurance I had and then when I told her, she pulled in her "billing lady" and I was told for a FOURTH time that yes, they guaranteed that my insurance would cover the injections and I'd owe nothing out of pocket.
I went for a total of about 10 visits before I started to get a very uneasy feeling about the office. They pushed $200-$300 "home exercise" kits repeatedly, clearly not understanding the difference between what was necessary and what wasn't when on a students budget. I also only saw the chiropractor himself for a total of perhaps 5 minutes every few visits. I chose to discontinue going to Duzey Family Chiropractic because I realized my exercises were being "supervised" by a secretary and I disliked the way I felt like I was constantly being pushed and prodded to purchase more.
My last visit to Duzey Family Chiropractic was in December. Flash forward to February and I received a bill from them for ~$300. I called in order to understand what I was being charged for and why. I left a message with the receptionist, trying to get a hold of their billing department. No one returned my call. I called again. No call back. Finally, after a third time calling I decided that if my money was that important to them, they would have to call me back - I wasn't going to run after them to give them money that I didn't even have.
I heard nothing from Duzey Family Chiropractic after that incident. I graduated college, got married, and moved out of state the summer following. On July 27th, in a pile of mail forwarded from my previous address, I found a bill that was printed on July 21st from Dr. Duzey's office telling me I now owed them $700. Irate from the complete blindsiding of this situation, I called and expressed my frustration and shock as to how I could receive a bill 7 months after service after being lied to at the office over and over again saying I would owe nothing. Janice, the individual in charge of billing, was rude, aggressive, and belittling - I had to actually say "please don't interrupt me" while explaining what was wrong with the situation. It bottomlined to her telling me my options were cough up the money - despite anything her office said about what I would owe - or they'd send it to collections to ruin my credit. When I realized she was literally throwing a temper tantrum, I asked her what she would do to compensate me for the surprise of a bill 7 months later and for her office lying to my face. She agreed to reduce the bill to $500 but insisted it was all legitimate charges and that she "knows the women in that office and they wouldn't lie" despite apologizing that they "may not have given accurate information". When I told her that I wouldn't have received the services - as I originally planned - if I hadn't been convinced that they would be covered by insurance, she essentially told me too bad so sad.
The conversation continued to go sour, but coming out of it I have one bottom line suggestion: DO NOT VISIT THIS PROVIDER. They are liars and will take you for all you're worth - and more, especially if you're a college student. read more
