American Eagle is another of the typical mall stores. They seem to have a good selection but have…read morecreated the situation where if it's not on sale nobody is shopping. Today the sign says 60% off and that seems crazy. How can things be 60% off if the starting price was anywhere near reality. I think it is a race to have the highest percentage off which only serves to create confusion to the consumer. I keep waiting for the day that stores quit having to have a sale all the time. What's next 90% off. This store is clean and neat and well merchandised. The changing rooms were clean and organized as well. A friendly staff awaits you to make any purchases. That's pretty typical anymore.

One of my favorite stores when it hit up the outlet mall…read more I buy a lot of clothes here, from shirts and sweaters to skirts. My husband likes their clothes as well. This is easily one of the most attractive stores at the outlets, brightly lit, nice fitting rooms, laid out well. I have one of their rewards cards, so I use it whenever I pop into town to shop. I picked up my favorite black skirt from here for a song, so there you go! The prices are not super cheap, but are consistently lower than retail and often much less expensive than what's offered on finer department store clearance racks, especially considering the quality of what's left on clearance after it's been picked over by buzzards. Some of the best deals lately have been on lingerie- an odd trend I've noticed the last few times I stopped in.

They were very helpful employees on the floor, and the store was very organized. Unfortunately when…read morechecking out the cashier was not friendly at all gave me a lot of attitude for an unknown reason. I did not appreciate it at all.

Huge selection! Great service!…read more Prices are definitely not outlet prices. This store is expensive. I did purchase a coat while in here but the prices of the coats were very pricey!

We have been loyal customers of Columbia for 20+ years now. We have come into the store many times…read moreand have always had very helpful and friendly service until yesterday. Sorry for the long post but it needs to be said!!! We went into the store to exchange a pair of kids boots that were too big for our young son. We had our young son with us so he could try on the next pair so we would be sure they would fit: When we got up to check out we barely got a hello with no smile or any inkling that the sales clerk was happy to help us out. I get that not every minute of every day you will love your job, but that is your job and I didn't force you to take it. If the problems had stopped there then who cares we have all been greeted by a rude sales clerk, but they did not stop there. We explained to her that we were here to exchange the boots for a different size and to purchase some new items we found. We told her that we didn't see any of the boots we wanted to exchange the current pair with in the store. The last time something like this happened a sales clerk ordered the item for us and had it delivered to our house, so we assumed this is what would be offered again, though she didn't say that, she didn't say anything, she just asked for our order number. After a while of me searching through all of the emails and getting onto the website and logging in to my rewards account I finally found the order number. She provided NO assistance with this that was helpful in anyway mind you. One would think a sales clerk would know where order numbers are found on emails or online and could easily direct a paying customer to it, but no that is not what happened. I haven't gotten to the worst part. While we were doing all this my son walked towards my husband who was holding the new items we wanted to buy and somehow it was just perfect timing I guess because as my husband turned to talk to him he got a hanger caught in the bottom of his eyelid. My son started yelling "ow ow ow," my husband dropped everything on the floor when he noticed what had happened and started to tend to our son. When I finally realized what was going on seconds later I also dropped to my knees checking on our son's eye who by this time was crying very loudly and freaking out about all of it. I say all this to make sure it is obvious that this was not a quiet situation and no one, not one...single...person from the store including our sales person who was standing right next to us, did anything to see if our 6 year old son was alright. In fact, she just stood there acting annoyed that we holding up the line, so when my husband noticed this he said go ahead and take the next people in line, which she did!!! When we finally calmed our son down and realized, thank God, that no major damage that we could see had been done. We tried to return to what we were doing. The interaction did NOT improve from there and still she did not ask even once if our son was Ok. It was just shocking her lack of concern for a little boy's welfare. I had finally had enough when she got rude and "snotty" with us when I figured out that her plan was just to give me the money for the boots and not exchange them like I requested in the beginning and tried to explain to her this was not what we wanted. We asked to see a manager which she said rudely "sure can" and called over one of them. Well let me tell you this did not improve our experience either. He came over, once again he never smiled at us or greeted us and never asked what the problem was. And the sales girl decided to stand there while he started to help us. LSo I explained to him that I'm sorry we needed to call him, but she was being very rude and disrespectful and didn't even ask once about our son who was hurt. This made her walk away in a huff. She didn't apologize or try to fix the situation. You would also think that would lead to the manager asking what happened and if there was anything he could do, nope he didn't say a dang thing and was just as rude and uncaring as she was. At that point we decided to just get our stuff and get out of there and have now decided never again will we shop at Columbia. I am shocked that this is the level of people being hired there. This kind experience is one of the reasons so many people shop online now. And Columbia has just lost many reliable customers because I plan on letting others know that the company does not care who they have in their stores. They must not if they hire people like this and promote them to manager. Nope, never again!!

This place is super cute and the ladies that own it are so nice and helpful. However they are kind…read moreof scatter brained. They ordered 3 out of 8 bridesmaids 8 sizes too big and then charged them ridiculous amount of money to get it tailored. They ordered my husbands pants WAY to big after we told them multiple times we wanted a slim fit. He tried on the pants and they insisted it was right and they check and it was wrong. Causing them to drop ship the pants two days before the wedding. Talk about nerve racking. My father and brother drove two hours to the shop and they were closed an hour early after they listened to the answering machine and it was wrong. Would not open the doors and wasted a trip. Love the shop but not for someone with a large wedding party.

We bought my sister's wedding gown here. The shop by far has the most beautiful dresses of all the…read morebridal shops in the tri-city area. And trust me, we went to all of them. I was buying my sister's dress for her as a gift and was pleasantly surprised with the price. It was last season's style, so we paid half price. The ladies were wonderful and kind. The seamstress also did a wonderful job, and the rate was very reasonable.

Service was outstanding and selection was amazing. Got a great jacket and winter coat!read more

My boyfriend and I walked into Merrell recently, knowing fair well we were going to make a shoe…read morepurchase that day. My boyfriend really likes their sneakers and their work boot type shoe. I never wear sneakers (five fingers for life!) but I wanted to get a trail running shoe that was a sneaker. I looked at the Merrell store in Howell several days prior and found a pair I really liked but they didn't have my size. This store had the shoe I liked in the size I needed. Originally we were only going to get one pair each. My boyfriend and I ended up each getting two pairs of shoes. Four pairs of shoes cost us $300 but there was a buy one get one half off sale so we saved $100 (the cost of one pair of shoes) Socks were also buy two get one free. The sale associates were very helpful in helping us look for sizes. The store was very clean and well kept up.

Somewhat rude cashier talking around me to another employee and customer while ringing me out…read more Didn't offer a greeting or thanks just abrasive. Prices are insane now as well. 34.99 for a tshirt with 10% off is crazy.

We needed to return my son's winter jacket as the zipper tore out. We are loyal EB customers and…read moreknew this was a fluke and not a typical experience with EB clothing. Even though the coat was purchased a year ago, the store stood behind EB's 100% satisfaction guarantee and found us the same coat in another store which is currently being shipped to our home. No expense to us and no question about making it right. Manager Dawn was *phenomenal* and clearly went above and beyond to help us out and help us get the same coat. Much appreciation to Dawn. One more reason why EB will continue to be one of my favorite stores to shop and purchase.

Excellent service! Quality clothing! Great Value!…read moreProfessional friendly staff! Excellent selection of various styles!

Clean, well lit store with plenty of room. Good selection of designer merchandise and helpful…read moreemployees, especially Taran and Heather---they were absolutely fabulous!

I love this place and I can always find what I Need Always!I was recommended by my older sister who…read morehad to come in here and have bra specialty made for her cuz she was going into the service and she needed someone thing that would give her extra extra support while she was in uniform and her being a 38 double d that wasn't an easy job they took care of her and I've never had a problem with them I have always enjoyed coming in here to get what I need they're pleasant helpful & quit Old Time Shopping Time, when Each customer was as important as the other. Thank You & have a wonderful day.

This establishment has been in Saginaw for as long as I can remember and I used to live very close…read moreto it. I had, however, never visited the store until recently. If you ever ask yourself where you can get an old fashioned customer service experience, where clerks smile, greet you, and actually wait on you --- this is the place. It is an experience.