Never been here before and definitely never coming back! I received a few gifts from here for…read moreChristmas gift from my work. Today I came to just exchange a sweater that didn't fit and was planning to shop (I.e. SPEND MORE MONEY than what the sweater cost) and the girl working said "we have a 14 day policy so sorry." Are you kidding me?! 14 days from a Christmas gift that you wouldn't allow me to spend the $85 the sweater was worth plus more to have a great experience and become a loyal customer? I shop at certain boutiques because of the customer service, then the quality of merchandise. This place seems to have cute but expensive clothes, definitely never going to have me as a customer here. Horrible policy's and "customer service!"

Yesterday, I went back in here. I found that the sales girl couldn't be bothered to tear away from…read morethe convo she was having with her sorority sister to greet me. Much less help the woman in the fitting room trying on tops. Another woman's children were running a muck all over the store and hiding in the racks. I had no idea this place was a part time day care as well. Where I knocked stars off is the sale room still contained the same crap from 2 weeks ago and the sale denim rack's didn't go down any further. I noticed they got in new inventory but nothing I loved. Disappointing the second time around. I doubt I'll be back for a third.

I love wandering in this store every time I am in downtown Franklin. It is so inviting, has great…read moreunique home decor, clothing, accessories & books. The staff is refreshingly friendly and never rushes me or hovers over me. Just the way I like to shop! I think this is especially important to mention because a lot of their merchandise is religious based so it is a unique experience that needs to be savored. Today, I purchased some Christmas Home Decor that I will treasure for years! I also stopped in their treasured Prayer Room. It is a little area in the center of the room where you can write down prayers on a tag and hang it on the wall. Others are encouraged to take a tag and become a Prayer Warrior for the person who left the prayer. Today, was a very impactful visit for me. I went into Philanthropy with a heavy heart because we found out our good friend that has been battling cancer was moved to hospice. The prayer room gave me peace & I left feeling a little lighter. Thank you Philanthropy for providing such a beautiful space that brings peace to so many! Whether you are on a visit or a local of TN be sure to stop here & experience this special place!

I am very disappointed with my experience at this Franklin store. I purchased a gold ring, and…read morewithin four days, nearly all of the finish had worn off. For the price and the way the item was represented, that is unacceptable. What has been even more frustrating is trying to get help. I have called five times and have repeatedly been told someone would call me back, but no one has followed through. First, they said the owner was out of the country, and the last 4 calls they promised a callback after speaking to the owner and manager. Still haven't heard back from them. The store presents itself as a Christian business and has a prayer room inside, which makes the lack of accountability and customer care especially disappointing. I expected the product to be better quality and, at the very least, for someone to follow up and make it right. I hope the store resolves this promptly and begins treating customer concerns with the integrity its branding suggests.

KK was awesome and very helpful, and kind and funny and supportive and the shirts were great too I…read moreguess

I tried to go shop here and they closed the place like an hour early…read more If you plan to have a store maybe actually stay open for the entire time you have listed. Very frustrating!

Do not do business with them. Be very careful before you do business with this company. There is a…read morelot of bait and Switch. I was dealing with a sales rep Kevin, who lied to me on multiple occasions now the company is refusing to stand behind their product. I will be taking other actions as I have everything in writing. Do not get trapped with these guys. There are so many better alternatives to quality clothes with reputable companies and reputable sales people then this one.

David does a great job! Whether you want an order taker or a consultant, he's got you covered.read more

Growing up I loved Kohl's and as I aged kinda stepped away from department stores, but recently…read morecame back a few times and really enjoyed the nostalgia with the upgrade of Sephora in the store. I loved being able to combine my Kohl's cash and birthday reward ($5) and got some great quality spanx, lol, showing my age! This store is also great for Amazon returns and gift shopping! Well staffed, lines move quickly!

I first spotted this Kohl's when I was heading over to Culver's. I enjoyed visiting Franklin the…read morefirst time that I came back towards the end of my vacation in Nashville to hang out one last time. I checked out this store because I'm a Kohl's fan. I wasn't expecting to buy anything, but I did. It's the best part about shopping at Kohl's. I found the clearance section. I found a nib wine pourer. As someone who likes calligraphy and wine, this wine pourer was cool and perfect. It was dirt cheap at $3. This store has the best selection of Squishmallows out of all Kohl's stores in the Nashville area. I found one with a rainbow and clouds. I was debating whether I could fit in my luggage and went for it. She was adorable and different. With this visit being my final one at any Kohl's on this trip, I took in everything. If you have an electric car, there are chargers in front of the store. It was my first time seeing that at any Kohl's store. My favourite shorts were here. I didn't need any, as I practically have every colour. They are comfortable and am glad that they exist. This store had Ray-Ban sunglasses. I like that they have affordable styles, as you normally break the bank for a pair. This store will have Sephora soon. It was under construction when I was there. I like that they are a tag team at several locations across the country. If you want Sephora products without hitting a massive mall, it's perfect. I had a nice woman at the checkout. I had Kohl's cash that I used towards my purchase, along with a coupon in my Kohl's app. I saved a lot. Yay! I paid with a credit card. All went well. The woman placed my goods in a bag and wished me a good day. I reciprocated and walked out with my good. I do love my rainbow Squishmallows. She (her name is Vera) was such a great find for my collection. Although the Nashville area has a handful of Kohl's store, this one takes the cake for Squishmallows and clearance items. I had a great shopping experience and enjoyed saving quite a bit of money. (351)

The Retail Director contacted us and turned a difficult situation around. She ordered a new jacket…read morefor our granddaughter and worked hard to solve it. We will remain customers for life and are very thankful to Kim.

Everything you could want in regards to clothing and footwear for the outdoors. All the high end…read morebrands are sold here.

I generally don't shop at Dillard's at CoolSprings Galleria, However, out of chance, luck and a…read moredeal on robes, I decided to gift wrap the item I purchased. Heading to the Customer Service counter, there's only one individual back there, it was Don. His Customer Service skills were off the charts. He was extremely kind and just awesome. Often, folks don't take a minute to recognize when someone goes above and beyond reasonable expectations. Don did just that!

This store has some good stuff but the dressing rooms are so dirty it's like the back rooms in…read morethere cobwebs everywhere, gum all over the walls, and made me feel so gross