Went in with my partner to find a suit. We have zero experience purchasing a suit so our confidence…read morein finding something he liked that also fit him was low. I have to say it was a lovely experience here. The selection was wonderful but most of all the woman that helped us (Maryann I think?) was a GEM. She was on exactly the same wavelength for me and my partner. She was so knowledgeable in regard to the most flattering cut for his body type. She took all of my personal preferences into account while also making sure he liked what he was wearing. Couldn't have asked for a better helper, she was really great and deserves her flowers!

I was told by the staff that they are overwhelmed . I had an appointment, but they canceled my…read moreappointment due to them being overwhelmed!!!

I haven't been inside this Kohl's in almost 20 years, so it was cool to see the updates they have…read moredone since I left. I love the Sephora downstairs, they have lots of cool facemask options. Upstairs are a lot of cute decor items, and I can confirm the bathrooms were really nice and clean. Will be back for sure again at some point! Overall, great experience running in here to return a few items.

Typical Kohls located near Southlake Mall. It never seems busy which is nice since I like to not…read morefeel rushed to shop. Nice choice of clothing here and well stocked. Staff is always friendly. I hate their kohls cash though. It is such a rip off. Not just this location, all of them. You spend a huge amount & they give you"kohls cash" to spend. BUT you have to spend it at a certain time or it expires. God forbid if you're not in town or forgot or whatever....you're just out the "kohls cash." Not really a deal. One of my favorite things....their $5 stuffed animals that pay for charities. I love that. They normally have something really cute or a popular character. Spend $5 and support a charity. A great cause!

Macy's is the best department store in south lake mall. The fragrance & makeup counter area is…read morehuge. Great selection. The shoe area could be neatened up a bit. Name brand purses & clothing for woman & men. Housewares, furniture, decor. It's all here.

The prices !nice quality of clothing I shop on line so everything I have gotten has exceeded my…read moreexpectations. Will continue to shop online. Keep up the good work.

I have shopped many times at this store and not sure what took me so long to write a review…read more The store is pretty big and they have clothing for the entire family here. The prices are pretty reasonable and on top of the already decent prices the sales are usually jaw dropping. Talk about organized, the place is pretty clean and well stocked . No searching thru a ton of mess or looking around for a sales associate to help you.

Horrible customer service at this location. My husband tried to return a shirt there that did not…read morefit our son, the lady who he dealt with, a girl with purple hair, told him he could't return it giving him no explanation why and that it needed to be returned by mail. Now I didn't want to do that because with covid and the holidays shipping is currently taking forever no matter where you purchase from. So I decided to call the store, I spoke to a woman named Ginger, the supposed manager according to her, to see why they couldn't return my item, when I have done this before at another H&M and have had no problem. She told me a warning sign popped up on her screen and they couldn't return it. Then she tried telling me that H&M was the the third party and that the reason she couldn't return it was on Klarna and that I needed to speak with them if I wanted to return it. Um I'm not stupid, if anything Klarna is the third party, I'm buying directly from H&M so it's their return policy that I have to deal with not anyone else's. So I called H&M customer service and they called the store directly and spoke to this same person Ginger. Ginger told them something completely different than what she told me. She said they can't return items at that mall that are purchased with Klarna. Ok so why couldn't she just tell me that instead of giving me the run around?! I explained to the nice lady over the phone what Ginger tried telling me and the woman filed a complaint on her for lying to me the customer. Bottom line is i will never step foot in this H&M again, I would rather travel the 40 minutes to the one in Michigan City or to one in Illinois. When I was speaking to Ginger over the phone she was completely rude and kept talking over me. She even tried telling me that I probably couldn't return it because I haven't made the full payment yet?! If anyone knows how Klarna works you make payments over 8 weeks time, well over the 30 day return policy most stores have. Like I said she must have thought I was stupid. I'd advise anyone to stay away from this H&M and Ginger.

This Buckle is really exceptional for both its employees and manager by the name of Miguel‼…read moreI only came in this store to browse, although I've been to a few Buckle stores before so I'm familiar with the store. I have never gone into any Buckle anywhere, & I travel a lot, none has left such a lasting impression upon me as this one here‼ Jaylon is an extraordinary & exceptional employee‼‼ This young man not only took care of me, he has a wealth of knowledge for this store and products! I was so impressed with him that I ended up shopping with joy as he anticipated my needs, going above and beyond the call of duty in a spirit of excellence‼Frankly, I didn't realize how well the selections are here and also you get great value for your money. Nadia also aided me with somethings as well -such awesome employees that work with passion, patience, quality, and care‼ Christopher, who also goes by the name of Chris, I called back because I wanted to make sure I had the manager's name correct for this survey and let me tell you, the smile through the phone and excellence that was displayed over the phone came shining right through the phone‼ Thank you Buckle for such a talented staff and awesome manager in Miguel whom I met & spoke with because I was so impressed with the staff‼

The clothes are very cute! Their selection is always cute and a wide variety…read more However, the customer service is very poor. I had a reservation that I made on my app. It said on the app that my 2 shirts and a jacket were ready for pickup. So I go in the store to try them on and pay for them and they didn't have anything set aside for me even though the app says it was ready. The rep found my jacket in the back somewhere and said that they didn't have the black shirt I reserved at all and the red one was here but on a rack somewhere. So she pulled that and basically didn't say anything she just helped another lady with something else. I asked for a fitting room and then looked for some other things but nobody asked if I needed help looking for anything else. I asked the manager too when I went to checkout and he was busy looking at something in the front of the store or whatever he was looking at. And when I did ask about the other shirt the other rep I talked to before interjected and the manager didn't really say anything at all. Sooo, I hustled checked out and just went about my day. I guess they didn't want to make another sale ‍ What's the point of having the ability to reserve items on an app if they aren't going to actually hold it for you.

The worst place to get a suit or tuxedo masquerading as the best…read more My best friend and I had been here in October to order tuxes for her wedding and we were initially so excited because they had everything she wanted on relatively short notice--she wanted navy suits with grey vests, white shirts and brown shoes for her wedding in six weeks. They were even running some sort of BOGO, which made everything better since the guys wanted to buy their suits. Flash forward four weeks; the guys are trying to pick up their suits and there are NO vests. Apparently the vest they had ordered is out of stock. It always has been and was never going to be available in time for the wedding. But they were never notified of the mistake, the suits were just made ready without the vests and they found out during pick up. Their solution was to offer a different color vest, which was not what the bride wanted and truly would not have looked good with the suits already chosen. So, refunds were supposedly issued for the vests. Except they never got their refund and they had to go back AGAIN to have the refund issued. The whole experience was terrible and no one ever took charge to make the bride feel like they cared or were sorry for their error. Stay far away from Bacharach, especially when it comes to your most special days, because they don't care if they ruin it.

I'm a total farm girl and I enjoy having nice cowgirl boots while doing farm chores. This location…read morewas completely unexpected and I'm so glad it's here. They have a huge selection of boots for men, women and kids along with clothing and hats. The service was great and the store is very clean and well lit. The best value in my opinion are the Ariat boots. They are comfortable, high quality and last a long time! I do plan on trying some other brands here in the future.

From the owner: What started out as one store in 1978 has since become the largest western and work wear retailer…read morein the nation. We say that our customers feed America, build America, and protect America. With an uncompromising desire to support the local communities we serve, we proudly offer the broadest selection of cowboy boots, work boots, western wear, workwear, western-inspired fashion, and outdoor gear. It is an honor to support the varying lifestyles of the people who make our country so great. Our vision is simple: to offer everyone a piece of the American spirit--one handshake at a time.