Tom is a very honest person and he has been serving my vehicles for years .never had any problem…read morewith any of the work done at Murphys and he has always done work at a fair price he however is a very busy mechanic and told me he couldn't get to my car for a week but he would try to squeeze it in by surprise he called two days later to tell me it was the starter and it was all done I run a service business and need my trucks to work so Tom thanks for the prompt expert service keep up the good work always grateful Bug man pest control

Should be zero stars. Had our car towed to Murphy's Automotive for repair. Since we were in the…read morearea, we stopped to check on the status of the vehicle. Car was left outside unattended with hood open in the parking area. Went inside to inquire. Very rude and unprofessional. Man said he didn't have time for this and wanted the car he f*** out of his shop. I am disabled veteran and had to push the car out of a parking spot and have it jump started. The hood latch is broken on the car and there are pry marks on it from something used to open it. I then went in to ask about the hood latch. The man said he didn't break the hood latch and that I was a liar. Said to leave his shop.

We blew a tire on the highway on our way home from thousand islands. Our tire wrench broke so we…read morehad to call triple A. I looked for a tire place and was lucky to find Bardys. I called and the person that answered the phone was so nice and said they would do what they could when we got there. They got our tire patched and had us back on the road in 20 minutes for $16. Thank you so much for being so nice, fast and affordable!

Great service and great people. Local reliable business. They have been servicing all our vehicles…read morefor years.

We have been longtime, loyal customers at Mark's BUT NO LONGER!! I have always dealt with Andrea…read morewho is always thorough, knowledgeable, patient, and incredibly pleasant to work with. When she would tell me how much the services or repairs would cost, thats what they cost. In her absence yesterday I spoke with Mark himself. After an initial call about what was needed, Mark called to let me know how much the work would cost, tax included. I approved the cost and said yes to the work being done. Fast forward hours later and the cost increased $150 dollars. When I arrived at th shop, I asked to speak with Mark about the increase. I asked him to highlight on the receipt where that increase was. He did not do that. Money has always been tight so I pay attention to the details. I have to. After a good deal of time with Mark talking over me, asking if I understand, and trying to convince me that I did not hear the amount that I approved the work for, he says "Listen Doll. I dont have a crystal ball." I have never been spoken to like that by an employee of a business, much less the OWNER of the business! Its "Dolls" like myself that keep his business going. I regret that Andrea was not there. This would not have happened. Needless to say, Myself and my family will never give this business another penny. I question whether you should.

Marks Service Center is an honest and reliable facility with a superb reputation…read more After being their customer for many years, I can safely say that. It is the only place that I trust to repair my Wife and Sisters vehicles.

Used to be a loyal customer - yet would never recommend going if your any sort of tech savvy…read more.. schedule system from Napa ruined that experience as well as their follow up phone call. Napa schedule system told me I got upcoming oil change appointment- great, I thought - I confirmed it via their new Napa system - then they call me n notify they couldn't get me scheduled until WEEKS OUT. Turn around TWO days after they told me they are backed up n couldn't get me in for simple route service - I had a friend with unknown car troubles call them up and GOT right in the next day. Priority for new clients that MAYBE have a problem diagnosing problems rather then staying loyal to one's that's been bringing cars to for years.. not fun or happy bc I've always liked going here.

They always treat me with respect here. I feel they are fair and I know the work completed in my…read morecar is always done right. I recommend Detor Automotive to anyone who is looking for a mechanic locally.

Sent incorrect part and now won't take responsibility for their mistake and their customer is…read moretrying to blame me BEWARE of this place Edit: this business wants me to cover shipping which would cost more than the part ( incorrect part) they sent me, they're customer service is horrible

they sold me a part that didn't fit. i asked for them to help with the shipping costs associated…read morewith returning it, they refused and said they sent me the right part. i showed them a picture of their part next to mine, which shows the size difference and then highlighted on their listing where it said my part number and that it would fit my car. they then told me i ordered the wrong part entirely. i showed them the receipt from my dealership showing that i bought the right part, but they sent me the wrong one. they then told me they would not accommodate me and that they sent me the right part, although they clearly did not. edit: i ordered the correct part. the mechanics at my dealership looked at the listing and outright told me you sold me the wrong part as well as an impartial third party.

Loved the quality of the work!! good price and the owner was very nice! Interior and exterior came…read moreout fantastic

Update to my last review I finally had to pick my car up from Longley and move to a more…read moreprofessional, knowlegeable dealership. Longley in general is nothing but a circus with a clown running the service dept. Dosen't know how third party warranties work, lies to the customer, lies to the warranty company and tried to pad the bill for additional 6 hours and unnecessary parts. We then tried to speak to the owner who is never available. A sales person Eric pick up the phone screaming at my husband. Eric then tried to tell my husband the issues were all with the warranty company because they were a bunch of "pakastanians" My husband called him out on his racial comment and he said come pick up your vehicle we can't wait to get it off our lot. Our waranty company is based in PA and their customer service is in the USA. Very nice and accomidating. They also had issues getting Jason to repond, write up a proper quote and they had to tell Jason how to read an approval. They were as frustrated as I was. The only 2 times I had a issues with the warranty approval causing a delay my vehicle was at longley. The other Jeep dealers JUST TAKE CARE of it and I never hear a word. A bunch of unmanaged bunch of fools. Over a month and they could get a wiper motor replaced or even manage to get the part ordered. I authorized the part to be ordered ago and I approved to order the part on June 4th and said I would pay for it and Jason Longley could even manage to get the part order. I called another dealer at 5:15 pm today, will be dropping my Car off at 9:00 am tomorrow morning, they will have the part by 12:00 and I will pick up my car before 6:00 pm. Lesson Learned!!! I will also get a loaner which my warranty pays for but Janson in a month could't manage to get me. Apparently, his MOPAR warranty customers come before me.

I bought my car Thursday, July 10 and Friday, July 11 my new to me car, started making noise…read more Anxious, I called the dealership because we were leaving for Michigan Saturday, July 12 for two weeks. The dealership got me right in that afternoon. Jason Longley informed me that it was my struts. Said my struts were safe that they need to be changed eventually. I asked Jason if it was safe to drive it to Michigan and be gone for the next two weeks. He said absolutely he would send his mother or even his grandmother in the car to Florida. While I was in Michigan for two weeks it was one thing after another with the car. Every single time we found something new I called the car dealership and let Jason know. Tuesday, August 5th I had an appointment to get my car serviced. We dropped my car off August 4 the night before so they would have it on time. At almost 4:30 PM Jason Longley called to inform me that my car needed to go to Bill Rapp in Syracuse because it was a Subaru problem. He informed me that an appointment was made for September 2. I could come up and get a loaner car and they could take my car to the dealership or I could take my car to the dealership and get a loaner car. We opted to take the car to the dealership the night before and pick up a loaner car the next day. I had this uneasy feeling about the appointment so I called Bill Rapp to verify. I was informed that no appointment was made. I called Longley Bros back the next day to follow up with Jason because he was the one that made the appointment. He confirmed again that the appointment was made. Jason told me that when I take the car to the dealership I needed to make sure they knew about the warranty and anything not covered by the warranty they were supposed to call Jason and he would take care of it. I called Bill Rapp back again just to confirm and I was told no appointment. At this point the very nice lady made me an appointment for September 2. Everything was finally set and an email confirmation was received. We dropped my car off September 1 the night before so it was at Bill Rapp on time. We went September 2 to pick up the loaner car only to find they didn't have one. They informed me I could drive an old car until one of their loaners were available. Tuesday, September 2 Chris from Bill Rapp called to talk to me about what was wrong with my car. He had a whole laundry list of stuff wrong with it. I told him about the warranty. He ran everything through the warranty only one thing was covered leaving multiple items not covered. I told him to call Jason at Longley Bros as he said they would be covering what was left. Wednesday, September 3 I had not heard anything. I called Bill Rapp and Chris let me know that he was not able to get a hold of Jason. I also called Jason and never receive a call back. Thursday, September 4 radio silence. Friday, September 5 I talked to Chris and he said he was able to connect with Jason on Thursday, September 4 told him everything that was wrong and Jason said he would get back to him. I hung up with Chris and called Jason where he acted completely dumb not knowing anything Chris relayed to me. Jason asked me to send him an email with what was wrong with the car and he would talk to the sales manager as it was a used car and see if they will do anything about the issues. Monday, September 8 guess what... Radio silence from Jason Longley at Longley Bros! I finally got in contact with Jason and he said he was playing middle man with the sale manager. We talked to the sales manager Erick where he proceeded to tell me that he "wished we communicated with them because Bill Rapp pulled a fast one on us that the car doesn't have any problems nor needs anything". Erick was adamant they had no communication with Bill Rapp. Longley Bros is covering the heat shield that was rusted off and resting on my exhaust - and the rest was "unwarranted" per Erick the sales manager. We called Chris at Bill Rapp letting him know what was going on. Chris was going to have his conversations with Jason pulled so he could verify the conversation. Wednesday, September 10 Chris called and informed us the car was done and ready to be picked up. Chris also let us know he had the recorded conversation of him and Jason and would gladly allow me to listen / record it (I have a recording of the conversation). In this recording that took place Thursday, September 4 Chris told Jason about the list of problems and Jason acknowledged them and said he would call Chris back shortly. Jason never called back and proceeded to play dumb when I talked to him. My car had brand new tires that Longley put on when I bought the car. The tires have noticeable wear within a month. I have a picture of the car before the alignment proving it needed an alignment. If I could go back I would have never bought this car from Longley Bros! If you are thinking of doing business with them I highly suggest finding a different dealership!!!