This morning I discovered a slow leak in my driver-side tire and visited several tire centers--only…read moreto be told I'd have to wait 2-4 hours or that they didn't have the right tools to service my car. When I arrived at Tires Plus, Estefani at the front desk provided exceptional customer service--professional, friendly, and quick to help. Ed immediately took my car into the garage and had me back on the road in under 30 minutes. It's rare to find a team that combines efficiency, skill, and genuine care for customers. Estefani and Ed turned a frustrating morning into a smooth, stress-free experience. I'll definitely be returning for future service and recommending this location to others.

POOR SERVICE. I tried getting through for an hour. Apparently their computer/phone system was down,…read morefine.. okay. I get it, things happen. BUT, the issue is that the woman who was "helping" me couldn't tell me what was wrong with my car. I got it towed there because my tire was flat. 1 tire. When I got a call back from her all she said was "you need a new one". Okay.. why? Is there a nail, or something puncturing the tire, can we patch it, what? "uhh welll it's got sidewall issues and it's bald so you need all 4 tires replaced". Okay... so we can't patch it? "uhh we just recommend cause they are all bald to replace them." Train your people better. Safe to say I had my car sent to Mr. Tire down the street because this whole exchange (not even worried about the phone/computer system being down) was AWFUL. Do better.

JR and That Auto continue to set the standard for exceptional service. They diagnosed and repaired…read moremy Jeep Wrangler quickly, provided clear and timely updates, and stayed on top of every detail throughout the process. I trust their team to do what's right and to get vehicles safely back on the road. If you're looking for top‑quality work at a fair price, That Auto is the place to go!

Took care of some emergency needs on my SUV without an appointment. Great service and reasonable…read moreprices. No upselling. Great crew working here.

I had a pleasant experience getting an alignment done on my 5 series bmw. They finished quickly and…read moreprice was reasonable. They did up charge me for a specialty alignment and were unable to provide me a spec sheet so I Couldnt even see what was done. I will use them again in The future but might specify my wants before they start the work.

I want to love Ken's. But my experiences are like dealing with two different companies . On one…read moreday they are beyond excellent and cannot do enough to satisfy the customer. And to boot, they do work that no one else would touch. For me, that included a complete rebuild of my 2006 transmission in 2024 in their shop. Yes it was costly but it was not a remanufactured tranny and extended the life of my car. If the engine goes, I'll likely return for an engine rebuild rather than a remanufactured engine. On another day, some basic work that should be simple and easy they seem capable of completely missing the mark. Couple this with their reliance on Metro Motor.com and their BG maintenance recommendations and you have what feels like a very hard sell to get your money. The BG recommendations are like a laundry list of what you MIGHT do to your auto if you had unlimited funds and just wanted to spend freely. There seems to be no rnyme or reason to the recommendations either in milage or elapased time. Don't get me wrong. I don't mind paying premiusm prices (which Ken's is) for premium work. That's the issue. I feel like it's sometimes worth it and other times not. I've reached the consclusion that they will get my more difficult jobs but routine maintenance will be handled elsewhere. I wonder if over time they have changed ownership or have new sales incentives in place. It's a shame. I really want them to be like The Car Talk guys from Boston and only do what's right.

During Covid, I brought my vehicle in for an oil change. My car has keyless entry and whoever left…read moremy car in the parking lot had the keyless entry too close to the car, and when I went to pick it up after hours, someone had rummage through my glove compartment and pulled out the glove compartment completely. Fitzway said they would fix it with no charge. When they supposedly fixed it, they did not replace the broken hydraulic arm that opens and closes the glove compartment. They left it with one arm, which worked for a while. They never told me to come back when the part came in for the arm. They just said they fixed it. Now my glove compartment is sitting on my car floor. This is how I found out that they never replaced the hydraulic arm.

The guy gives an over hyped estimate about changing all motor mounts 3 years ago where the cost to…read morefix was more than the cost of the car . The issued was with the squeaking sound from belt tensioner a belt tensioner which has replaced myself . These wonderful folks updated my carfax records stating that they fixed all the motor /transmission mounts where none of this was done !!! The estimate to change the transmission fluid was ridiculous I wonder whether they use unicorn blood in lieu of atf which might explain the wonderful estimate

SR September 3, 2026…read more I have more than 20+ years of dealing with Tire Mart in Frederick and I have never been disappointed. The entire team is dedicated to safety and treats your vehicle with that in mind. I have confidence in the mechanics as they are knowledgeable and capable. The office staff takes the time to listen, access your needs, and walk you through what is available (cost and time). There is never any pressure and my experiences have always been positive. I recommend Tire Mart with high praise.

I've gone to tire mart for years even with the previous owner. I am not disappointed at all…read more Great job with tires but also other wear and tear on the car-brakes, oil change, etc.

Made an appointment for a pre-purchase inspection. They got the car up on the lift and checked…read moreeverything while I waited. Exactly what I needed to make an informed decision. Simple and straightforward.

Changed my blink bulb in matter of minutes. Will be coming back here. They were fast and reliable.read more

Always a positive experience. A thoughtful call, estimate , thorough job done. It's a way better…read morealternative to the dealership.

Top notch crew here at Carriage House. They have been servicing our families vehicles for years…read more Very well versed and capable of top of the line service. For the repairs they are not able to do they are upfront and will advise of such!

I like that they showed me all the inspection forms that show what needs to be fixed. It's good to…read moreknow

4.5 stars. I was from out-of-town and my car broke down late Friday evening due to a broken…read morestarter. Being social-savvy, I surveyed Yelp reviews and picked Churchill Auto based on the reviews, distance, and Saturday hours. I had my car towed to Churchill that night by an independent towing co. (Ugh! $100 for 0.15 miles!) not related to Churchill. Laurel, Churchill's office manager/service coordinator, was a good communicator and pleasure to deal with. I was glad that they could fix my car quickly on Saturday. Extra points for customer service, quick turnaround, and free 12 month roadside assistance. The only downside is the part seemed expensive -marked up a higher than I was expecting. I was charged $250 for a part that cost $145 (72% markup) when the industry average is 35% markup. Aside from that, it was a good experience for this out-of-towner.