Had a fantastic experience here this weekend. Was out of town on a weekend trip, and of course,…read moreour check engine light starts blinking. Got a quick diagnosis Sat morning, great updates and explanations as the engine repair proceeded, and a quick turnaround on it all so I could drive home with an operational car on Sunday!

Had 2 slow leaks in my tires after HONDA a told me I needed new tires and rims. These guys removed…read moreand repaired both tires and that was a months ago. The seal was bad and they remounted and balanced 2 tires for about $50. It was a cold Saturday morning in November 2019, and they did this right away as I hung out and told all my bad jokes. Honda also said I needed rear brakes. I did not. They had plenty of pad left on them to last a long time. Now off to give Honda a nice review too lol.

I have had nothing but good experiences at Riverhead Brake Service. They never tried to sell me…read moresomething I didn't actually need, and even saved me money by suggesting I might be due a warranty repair at another shop. They have always done quality work for me and I trust their judgement.I used to be in the business so I know wherof I speak.

Michael is an outstanding mechanic. He knows computers inside out and is adept at all kinds of…read morerepairs. I have had all except one car I have owned worked on by him. The only exception is when I moved for several years. I am now able use his service because I am back in Riverhead. You will benefit by his honesty and skill.

New *** UPDATE ***…read more11/12/25 My interaction with the team over at Riverhead Mazda service department was so impressive that I came back the following week to purchase a second car!!! Again I was treated with respect and a knowledgeable team effort to ensure my needs were met. Special Thanks to my sales advisor Robyn who made herself available to me even during her time off to answer questions and assisted with connecting me to onsite staff promptly. Gerson (sales manager) worked together seamlessly with Robyn from start of sale until the end. Again Riverhead Mazda Team went way above and beyond! ***Original Review *** 11/02/25 Phenomenal SERVICE DEPARTMENT!!!! Thank you Greg Williams and your ENTIRE Service Team for providing me with respect. After purchasing a Mazda from another dealer in Huntington not only were you able to finally fix an on going issue that I had been having since day of purchase (from them the previous year) but you and your team went above and beyond to rectify my relationship with Mazda after their dealership dismissed and minimized my issue (while failing to present the product that I paid for with my hard earned money). You were HONEST, informative and attentive the moment I walked in which made my experience easy and amazing. Good people are hard to find, thank you for being one. I am so happy and will not hesitate to be a return customer with you and your team at Riverhead Mazda. THANK YOU!!!!

Overall smooth transaction from service to sales. Amazing crew no pressure. I have anxiety issues…read morecoupled with focus problems. I drove one hour to meet these attentive folks.

My AC compressor blew on my drive to work - the alternator went with it. Same belt. All the warning…read morelights went off in the car. Took it here for the first time because it was the closest place and I was worried about breaking down. I couldn't be happier with the result. John is an awesome dude to work with, explained and showed me everything. Had the car back and running the next day. He just earned a new customer. Plus, If I took it to the dealer it probably would have cost me twice as much.

Phil is not only a fantastic tiring service, but also a wonderful human being. That combination is…read morecompelling when you 're in the midst of an auto crisis. Thank you Phil.

FIRESTONE RIVERHEAD: Do. Not. Go…read more Rude and incompetent management. Back story: as a multitasking wizard I dropped my truck off to be inspected while I got my nails done. Called to say car was ready for pick up. Paid the $37, got in the car and realized there was no inspection sticker. I go back inside to find out what's up (truck is Tacoma, 2017, in excellent condition and well maintained). I ask why i wasnt given this info and was told "im not the technician im just working the desk," like what???? I'm told the computer needed to be reset and I should drive it 100 miles and bring it back. Okay, like that's a huge pain in the ass since I live where I live and it's a summer traffic nightmare to go back there.... 500 miles later I go back. The "supervisor" hooks up his little electronic machine and tells me I need to drive it further. I explain it's been 500 miles and the car is overdue for servicing, no one has touched or reset any computer. No answer. No solution. Other than I just have to keep driving it. The "supervisor" called the branch manager for me. I could hear him chasing on the other end, saying "tell her she just has to drive the fuvking car, I'm not speaking to her." How can you NOT offer a solution, offer to look into what's going on with my car, and then NOT speak to me or try to make it right? I'm off to Toyota to see what's going on with my car bc I can't drive around without an inspection sticker. So irritated.

Have been going to this Firestone for years. Always had a good experience with the Manager Rick. If…read morehe's not there, run. I recently recommended the center to a friend who needed a simple oil change. Rick was off that day & Anthony wrote up the order. She took a walk and 2 hours later he called to say "We can't get the plate off your car to drain the oil so we can't do it." He said come back tomorrow at 9 am and we can do it. Next day, drops car off, 3 hours later (!) no word, friend goes back and the worker who was going to do the job didn't come in. No phone call, no text from Anthony to let her know. Ridiculous. She went to a local repair shop & they removed the plate without any trouble. This center has really gone downhill. Horrific customer service and in my own experience, Anthony tries to sell more services than might be needed. That day they lost two customers. I will never go back there again.

I came here yesterday with my daughter. We met with Ed K, our salesman. Ed was friendly,…read morepleasant, and knowledgeable. He spoke with us and gathered all our information as to what our needs were. He quickly presented us with many, many options. We went for a couple of test drives and decided on a Nissan rogue. We then met with Kenny, who also knew his stuff. He too, was friendly and knowledgeable. He guided us through financing. Next we met with Jim, their Allstate rep. Again, we were so satisfied with his service. I would recommend this business to all and would definitely go back when the need arises.

I purchased a used vehicle, a 2016 Subaru Crosstrek, also sold an extended warranty for which I was…read moreverbally promised was 100% refundable if I did not use it before 24 months, or 110,000 miles. Right from day one, the air conditioning did not work. That actually should have been covered under the Lemon Law, but after taking the car to Riverhead Auto Mall three times, including needing to take days off from work to do so, they kept refusing to repair the AC saying it wasn't broken. It is still broken to this day and has been verified to be as such by Meineke in Southampton, and absolutely anyone who has driven with me in the car. I believe the cause is the AC Clutch, which is a very common problem with Subarus. The compressor is fine etc. Next I tried taking the car to Subaru and then after to The Garage in Hampton Bays, NY and try to use the Custom Edge Plus warranty that I had been told was accepted anywhere. But that also was not true, no one would accept it. I was told I would have had to use the warranty to get it repaired at Riverhead Auto Mall. Result, I still have no AC to this day. I bought this car in a hurry because I was under duress, needing it for work and repeated trips to MSKCC in NYC driving for hours in blazing heat, because I had and was being treated for cancer, and was due to have surgery August, 2022. Now, at this point, the car is over 110,00 miles and I therefore contacted Riverhead Auto Mall for the refund so I could get the AC fixed. So far, I have been sent two refund checks that amount to less than half of the amount I paid for the extended warranty. I am simply requesting the remaining balance owed to me be immediately refunded, and additionally, possibly, that they refund me for a repair cost for the AC, whatever it costs, at the Subaru dealership in Riverhead. Riverhead Auto Mall is consistently dishonest, unreliable, immoral and purposefully misleading.