Great mechanics. Cesar and Mehmet are both great guys too. I won't go anywhere else .read more

I had made an appointment which took 3days. When I arrived he told to park in the back and he…read moredidn't know when he would get at it maybe in 6 days. Very Nasty & I felt treatment would not have been if I were a man. I would absolutely not recommend this rude guy.

I came here to make an appt for an inspection, they took me right in, I was out in 20 min, unheard…read moreof, most places said 2-3 days. The guys were friendly & fast, a pleasure. Def will return for any service.

Needed auto inspection; Called for an appointment; Told to come in anytime. Went…read moreimmediately..Service was quick & efficient.Starting going to Dynamic approximately 2-3 years ago..NEVER a bad experience...Professional & quality service..

Had a fantastic experience here this weekend. Was out of town on a weekend trip, and of course,…read moreour check engine light starts blinking. Got a quick diagnosis Sat morning, great updates and explanations as the engine repair proceeded, and a quick turnaround on it all so I could drive home with an operational car on Sunday!

Had 2 slow leaks in my tires after HONDA a told me I needed new tires and rims. These guys removed…read moreand repaired both tires and that was a months ago. The seal was bad and they remounted and balanced 2 tires for about $50. It was a cold Saturday morning in November 2019, and they did this right away as I hung out and told all my bad jokes. Honda also said I needed rear brakes. I did not. They had plenty of pad left on them to last a long time. Now off to give Honda a nice review too lol.

I have had nothing but good experiences at Riverhead Brake Service. They never tried to sell me…read moresomething I didn't actually need, and even saved me money by suggesting I might be due a warranty repair at another shop. They have always done quality work for me and I trust their judgement.I used to be in the business so I know wherof I speak.

Mr Ireland is the best of the best. Diagnostician second to none…read more Have been dealing with this gentleman for 25 years .simply the best

Phil is not only a fantastic tiring service, but also a wonderful human being. That combination is…read morecompelling when you 're in the midst of an auto crisis. Thank you Phil.

My AC compressor blew on my drive to work - the alternator went with it. Same belt. All the warning…read morelights went off in the car. Took it here for the first time because it was the closest place and I was worried about breaking down. I couldn't be happier with the result. John is an awesome dude to work with, explained and showed me everything. Had the car back and running the next day. He just earned a new customer. Plus, If I took it to the dealer it probably would have cost me twice as much.

FIRESTONE RIVERHEAD: Do. Not. Go…read more Rude and incompetent management. Back story: as a multitasking wizard I dropped my truck off to be inspected while I got my nails done. Called to say car was ready for pick up. Paid the $37, got in the car and realized there was no inspection sticker. I go back inside to find out what's up (truck is Tacoma, 2017, in excellent condition and well maintained). I ask why i wasnt given this info and was told "im not the technician im just working the desk," like what???? I'm told the computer needed to be reset and I should drive it 100 miles and bring it back. Okay, like that's a huge pain in the ass since I live where I live and it's a summer traffic nightmare to go back there.... 500 miles later I go back. The "supervisor" hooks up his little electronic machine and tells me I need to drive it further. I explain it's been 500 miles and the car is overdue for servicing, no one has touched or reset any computer. No answer. No solution. Other than I just have to keep driving it. The "supervisor" called the branch manager for me. I could hear him chasing on the other end, saying "tell her she just has to drive the fuvking car, I'm not speaking to her." How can you NOT offer a solution, offer to look into what's going on with my car, and then NOT speak to me or try to make it right? I'm off to Toyota to see what's going on with my car bc I can't drive around without an inspection sticker. So irritated.

Have been going to this Firestone for years. Always had a good experience with the Manager Rick. If…read morehe's not there, run. I recently recommended the center to a friend who needed a simple oil change. Rick was off that day & Anthony wrote up the order. She took a walk and 2 hours later he called to say "We can't get the plate off your car to drain the oil so we can't do it." He said come back tomorrow at 9 am and we can do it. Next day, drops car off, 3 hours later (!) no word, friend goes back and the worker who was going to do the job didn't come in. No phone call, no text from Anthony to let her know. Ridiculous. She went to a local repair shop & they removed the plate without any trouble. This center has really gone downhill. Horrific customer service and in my own experience, Anthony tries to sell more services than might be needed. That day they lost two customers. I will never go back there again.

I came here yesterday with my daughter. We met with Ed K, our salesman. Ed was friendly,…read morepleasant, and knowledgeable. He spoke with us and gathered all our information as to what our needs were. He quickly presented us with many, many options. We went for a couple of test drives and decided on a Nissan rogue. We then met with Kenny, who also knew his stuff. He too, was friendly and knowledgeable. He guided us through financing. Next we met with Jim, their Allstate rep. Again, we were so satisfied with his service. I would recommend this business to all and would definitely go back when the need arises.

I purchased a used vehicle, a 2016 Subaru Crosstrek, also sold an extended warranty for which I was…read moreverbally promised was 100% refundable if I did not use it before 24 months, or 110,000 miles. Right from day one, the air conditioning did not work. That actually should have been covered under the Lemon Law, but after taking the car to Riverhead Auto Mall three times, including needing to take days off from work to do so, they kept refusing to repair the AC saying it wasn't broken. It is still broken to this day and has been verified to be as such by Meineke in Southampton, and absolutely anyone who has driven with me in the car. I believe the cause is the AC Clutch, which is a very common problem with Subarus. The compressor is fine etc. Next I tried taking the car to Subaru and then after to The Garage in Hampton Bays, NY and try to use the Custom Edge Plus warranty that I had been told was accepted anywhere. But that also was not true, no one would accept it. I was told I would have had to use the warranty to get it repaired at Riverhead Auto Mall. Result, I still have no AC to this day. I bought this car in a hurry because I was under duress, needing it for work and repeated trips to MSKCC in NYC driving for hours in blazing heat, because I had and was being treated for cancer, and was due to have surgery August, 2022. Now, at this point, the car is over 110,00 miles and I therefore contacted Riverhead Auto Mall for the refund so I could get the AC fixed. So far, I have been sent two refund checks that amount to less than half of the amount I paid for the extended warranty. I am simply requesting the remaining balance owed to me be immediately refunded, and additionally, possibly, that they refund me for a repair cost for the AC, whatever it costs, at the Subaru dealership in Riverhead. Riverhead Auto Mall is consistently dishonest, unreliable, immoral and purposefully misleading.

Great service and very upfront about costs. Worked with me to make sure the most important work…read morewas done first and waited on other items that weren't as necessary to help me keep the cost affordable. Highly recommend!

I recently moved to the area in 2023. I have a Jeep and always took it to the Dealership for…read moreservice. I find the dealerships are not personal and it's more of a factory type "in and out" I don't see the same people more often on the phone or at the counter. I pass the shop daily on my way to work and was curious about the place. I always see a lot of cars there. So I recently called for a service appointment. Andrew is very nice and articulate on the phone. That is my 1st impression of a good company. The person who answers the phone is usually the face of the company. He's got a good face. He has a sense of responsibility and pride for the technicians that work for the company and I could tell that by how he spoke about them. The technicians are very detailed, they show you photos of what they are inspecting and give you a lot of information. For me it's great as I have a mechanical background so I understood everything that was pointed out. I felt confident that my truck was thoroughly looked at. The appointment process is easy, just give then a call. For me, thankfully I have not needed a major repair "yet" but if and when I do, taking my Jeep Trailhawk to R and K.

I have been having a surprising amount of trouble doing ordinary business with their firm. Their…read morestaff is rude, curt and inattentive. I spent 20 minutes waiting on "Danny" to confirm availability of a part listed on their website as available. I was largely ignored for twenty MINUTES (on chat) then told the part was "7000 days". (Yeah, the car I am looking for parts for, is 35 years old!) But their software lists it (an oil pan) as grade A and available. I really got the feeling it was too much trouble for him to hunt down. Followup calls for other parts and clarification - (I had No Idea what "7000 DAYS" meant...) not answer the phone, or hung up on me before I could even state my needs. Other attempted followup calls on phone to other numbers seems to lead to the same guy, and rather than talk with me, he hangs up on me with smart-assed quips. Attempts to use alternate numbers/alternate methods, leads all to the same guy? (maybe? or they just got clones on their sales lines?) All I wanted, was to be sure, that a part I really need for a rare car isnt just sitting one shelf down from wherever their flunky thought it should be but didnt bother to look. I mean, its not like he inspired me to confidence in this . Their Chat software seems to say they got 4 guys working, but I just get the same guy... bad luck? Plus, two different phone numbers to two different addresses and the same guy answers? If it wasn't BUSINESS I would NEVER bother them. But I expect better treatment as somebody trying to do BUSINESS with them. Now I am looking for someplace to leave an official complaint and maybe a poor rating on their customer service. They seem to have NO comments, onsite ratings or ACTUAL contact info that links to anything. I think they are a VERY poor risk to chance your money on, even if they ARE the business they say they are. Which I dont actually know, but their online inventory does not match what the people say they have! VERY poor service, VERY poor customer relations. A ONE HUNDRED PERCENT 1-star rating? Sorry, but I intend to go elsewhere for parts in the future. You should too.

Called but got voicemail all morning..... last time I was in, the guy at the counter was talking on…read morethe phone and overheard him say something along the lines of "...the n*gg** that used to work here for me....." he also over charges for parts regularly. Dozens of times I go in after calling Deer Park for the Riverhead guy to give me a price yearly double until I say "Deer Park gave me this price..." he'll huff and puff and say "they do this all the time".