We have been banking with Logix for several years, and our past experiences have generally been…read morepositive. Unfortunately, a recent interaction at the Woodland Hills branch was deeply disappointing. In December, my husband visited the branch to deposit the second of two large checks of very similar amounts. After looking up our account, an attendant took the check away to consult with a manager (initials G.B.) without providing any explanation. When the manager came over, he did not introduce himself or explain the situation. Instead, he abruptly asked, "What's up with these checks?" His tone was condescending and inappropriate. The interaction was upsetting enough that my husband later chose to address it directly with G.B., giving him the opportunity to apologize. G.B. claimed he did not recall saying this and stated that they use "certain standard verbiage." He offered an apology only in the form of being sorry that my husband felt offended, without taking responsibility for his conduct. We strongly disagree that "what's up with these checks" is acceptable or standard language to use with customers. At a minimum, the manager should have introduced himself, explained the concern, and allowed my husband the opportunity to respond. A few days later, my husband contacted Member Services to report the incident. The representative agreed that the treatment was unacceptable. However, it has now been two months, and we have received no follow-up from the bank. We expected, at the very least, a letter of apology and some indication that the issue had been addressed. This experience has significantly diminished our confidence in the level of professionalism and customer care at this branch and with Logix.

I would like to express my sincere gratitude to Zina and Hannah for the incredible work they do…read more They are not only outstanding in their roles as customer service representatives and employees of the bank, but they are truly exceptional human beings. During one of the hardest moments I've faced, they supported me with genuine kindness, patience, and compassion. Their positive energy and the way they treat every client who walks through the door is something truly special. It goes far beyond regular customer service -- it comes from the heart. Because of them, this bank has become more than just a place I go for financial needs. It has become a family to me. I appreciate everything they do, and I am deeply grateful for the care and respect they show every single day.

passed by in the mall and got both an iced vanilla latte (reg sweet) and their honey lavender latte…read more(less sweet). they were both delicious, although i would've preferred getting the iced vanilla latte also less sweet. i enjoy how both have a good balance between the flavoring and the espresso taste; it's not like some places where the syrups overpower all other taste. the drink lattes are very smooth and refreshing. the lavender itself in the honey lavender isn't too strong but honestly I liked it that way because i find that many lavender syrups taste too artificial. this was a perfect blend of flavors which i wish was offered more typically at all cafes. service was great and the drinks came out within 2 minutes (although not very busy at the time we came anyway) so many spots in the cafe which is great for working, but full when we arrived, so it may be a bit tough to find open seating.

honestly love coming here! the staff is super friendly, and there are a good amount of tables and…read moredifferent seating styles to fit your needs! drinks are 50% off with a capital one card or discover card! they have a seasonal cherry matcha right now that i decided to try, it is super sweet, but good if that's what you're looking for! otherwise, i enjoy the honey lavender latte and caramel latte. sure, the coffee might not be the best, but i'm not a huge coffee person so i can't tell! if you're looking for exceptional coffee, maybe not the place for you. but if you want somewhere to catch up with friends or study/work with cheap drinks, this is the spot!

This branch of Premier bank has great customer service, particularly by a staff member by the name…read moreof Annie. She always is so enthusiastic about being of help to me with my account. She has good leadership and is always so efficient. I feel valued as a customer by her.

I never had to wait over 4 hours for someone to answer a phone call due to their new digital…read morebanking system. That did not happen! I gave up in disgust. This is wrong on so many levels. I should charge PA for the inconvenience and lost time! Regardless, beginning tomorrow we will look for a new Credit Union.

About a month ago during the busy holiday season I was thinking about opening a new bank account…read morebut very apprehensive with signing on to yet another big sized bank. Due to so many bad experiences. Being overcharged, not getting client serviced properly etc. I am happy to say that my banking experience completely did a 180 the moment I crossed paths with Roland at the Warner Center branch. He was and continues to be very attentive, compassionate and helpful. Since day 1 of opening my account he has gone above and beyond to make every bank visit an enjoyable and convenient one. I am very happy I chose Kinecta Federal Credit Union and would recommend this bank to my friends, coworkers and family.

Horrible experience. Not sure how elderly people deal with them. I was trying to activate my…read moreMothers debit card for her. She was on the phone with me. She gave 5 pieces of personal information to 5 different people and no one could figure out and tell us that you have to call from the account owners phone number. Finally had them add my number to the account and it worked. Talked with 3 employees. a supervisor and a manager. No one could activate it. We were also given bad information on the process to activate. My parents have been with them since 1973. Didn't really matter enough for them to figure out the problem in their system and fix it. Sad customer service.

Opening an account with Financial Partners Credit Union was incredibly easy, and their competitive…read moreCD rates made the decision even better. Their checking account has no fees as long as you're a member and maintain a minimum balance in savings. My mother and I both made the switch, and we couldn't be happier! A special shoutout to John H., who was extremely helpful throughout the entire process. His great customer service made everything smooth and stress-free. I'm excited to continue my financial journey with Financial Partners. Plus, they're a credit union--not for profit, but for the community. What more could you ask for? Highly recommend!

True story.... I have a recorded call with a representative of the company that misguided me in…read morewaiting longer than I should have to go about a certain situation. Had I been told how things should have been handled correctly, none of what I'm going through would have transpired. The bank manager even signed off on the issue at hand and to be transparent I feel as if maybe that's why I'm being treated as a criminal. A simple mistake transpired and I do not owe this bank a dime and yet they put me in a system where I can't open another bank account. They have the power to undo this so I could at least go elsewhere and all they are doing is reading policies and procedures instead of really taking the situation at hand under the microscope. Going in more than once and pleading with the upper management, I was so distraught considering the fact that what happened was a direct result of the back office's instruction. Not to mention this whole time, I was in the process of burying my 10 year old son, and whether or not they wanted to bank with me or not, the fact that they would place me on such a restraint of not being able to open anywhere just dumbfounds me. I literally can't go to any bank, whether it be an online branch or a physical walk in branch. No online bank, nothing! They put me on a system that no institution no matter the entity will even consider giving me an account. All they had to do was remove me from said system to at least part ways but give me a chance to bank somewhere else. They kept going back and forth blaming policies and procedures. This credit union is known for its intimacy. Isn't this what a union is for?!?! I had no bad history nor did anything that transpire seem fishy our whole relationship though short lived. I understand if they don't want to continue a banking relationship. But tarnish the possibility to? I have 7million followers on TikTok and 4 million on Instagram. I can't wait to host a live and see what the people say. I already know who my co-hosts are going to be. One thing I can always count on are my loyal followers. They always help share and repost. To be continued.....

Todd Burton was a huge help today at the Woodland Hills location. Very patient and understanding…read more He went above and beyond to help me when I was struggling to get the information, I needed from the Iphone app. He was quick and efficient. Even when other customers came in and a line formed because of me, he showed great customer service and while I was looking up information, he asked the people in line how he can help them. That showed awareness and ability to multitask to take care of customers properly. Thank you, Todd!

As a new investor, I could not have been treated with more respect than Daniel Beringer there. I…read moreknew nothing about investing when I walked in, and he spoke in a way that I could understand. I made my initial investments and I will continue to do so. Now here is a picture of my dog.

We were searching for a good CD rate and after checking Chase and Citi bank rates and for how long,…read morewe found out that Cathay Bank was the best because of their 3.5% but for 12 months CD. Others were slightly higher, but only for 4 months. Joan Chiang and Ashley He were extremely helpful in providing us with their time and experience. Ms. Chiang helped us open a new account and a 12 months CD. They were all very helpful and patient with us.

I received a call from an assistant manager in your Northridge office today. He was researching a…read morelarge deposit ($45,785.27) that was made out to my company, Structures Unlimited and myself, James Bean. He stated "something just didn't seem right". Well his intuition was spot on because THIS CHECK WAS STOLEN! It was a refund from the Federal Government that was sent out in October of 2022 for ERTC (Employee Retention Tax Credit) that was offered post Covid. It was never received and I am still in the process of obtaining a replacement from the IRS, which would have been immediately rejected if the check showed that it was deposited. I wanted to commend your employee, Scott Okiishi, for his diligence in detecting this fraud. He exemplifies his position as Assistant Deposit Fraud Manager. Sincerely, James Bean

Saw Kygo here over the weekend and it was (surprisingly) my first time at this stadium! I love the…read moreopen air atmosphere, and parking was INCREDIBLY easy. We parked across the street and were able to get out immediately after the show without a line. Security was very organized and kind. I felt safe coming into the theater as everyone either needed a bag the size of their hand or a transparent bag - it made the process so much quicker, too! I did, however, take away one star because the lines for merch and bars were incredibly disorganized. Everyone kept cutting and it took almost an HOUR. I understand that no one can really control cutters, but, I do wish there was some way to make that a little more organized as everyone seemed to have the same complaints.... Besides that, it was a great show in a clean stadium! Even the bathrooms were spotless (which is rare for a concert setting). I will absolutely come back here for another show if I have the chance.

Not only did the Woodland Hills Branch open multiple accounts for me several years ago, when all I…read morewanted was a checking account, I was just told today from their headquarters that all I needed was one account. I guess the "managers" everyone is a manager, get points for the number of accounts they open. They all paid the same interest rate. I had to deal with another branch to even get my checks that were promised, literally, for years.

I was there this morning with my girl trying to resolve a situation that she's been per going…read moresince May 5th. Anyway making the long story short we had a horrible unpleasant experience with the so-called manager my mistake didn't get her name will find out and file complaint to cooperate office. 1) She showed she did not care about what I was explaining and blaming me 2) I did not find my situation funny @ all.3) I say no matter how upset you are towards the customer you have to show ethics and manners towards the customer not even a thank you towards the end of our discussion. Girl your a manager it's all about CUSTOMER SERVICE!!!!

This is the best US Bank in the valley. I always get great customer service and I have never had an…read moreissue. If you are not happy with your bank i suggest you come by this branch. Ask for Courtney and you will be in good hands.

Mark took such great care of me. Everyone on this team, including Josh, is top notch, they always…read moretreat me like gold

I've been a member for 30 years, and each time I go to my branch in Westlake Village, it reminds me…read morewhy! Everyone is always friendly, happy, courteous & helpful. But the past few weeks they have been updating their system, and everything was down. When I was concerned that my bills wouldn't get paid, Anthony assured me he would keep an eye out for them, and sure enough, he did! And today I needed some extra help logging in, changing passwords, consolidating some accts & canceling another. I must have spent 30-40 minutes with Anthony at the branch, and he was so patient with me! In 30 years I've never had an issue. I've been with B of A, Chase & Wells Fargo, but Premier America rocks it! Thank you Resila, David and my sweet Anthony for everything!