His service was outstanding, quick, and affordable. A very respectable person, he answered all my…read morequestions I had for him. Thank you Travis.

We had Caleb out representing Carl's to identify and fix a problem which included a multi day…read moreprocess. We can't say enough about how efficient, knowledgeable, polite, quick and organized he was. Toby, the owner provided great info as well and Heather the office manager, was amazing to work with, very calm, organized and efficient. Their prices are very competitive and we were totally pleased with the outcome!

I have called Sullivan septic and spoke to them several times (4 to be exact) about a hole near my…read moretank, that I needed them to look at and give me an estimate. Each time, they gave me a day/ days that they would come out to look at it. On all the days they gave me, NO ONE showed up or, no call of cancellation or rescheduling was made by them . Very unprofessional. I understand company's get busy and things happen. So I called them different times throughout the season,giving them the benefit of the doubt. Each time they they gave a day, and still never showed. No attempt has been made on their end to rectify this issue . They have continually blown us off.

Joe was timely, expert, and courteous. He went the extra mile! They explained the whole septic…read moresystem to me! Very helpful. Kept work within my budget too!

I have used this company twice in the same week--both times James has been on time and reliable. He…read morewas recommended to me by a family member and he came over to mount both of my tv's within 2 hours notice. My apartment is brand new and I did not have adequate lighting, but James was a trooper and was still able to install my TVs with minimum lighting. I was so impressed with his service that I asked him if he would be able to assemble some tables that I had as well. We worked out a date and time that fit both our schedules, and James came over to build the tables. Not only did he build the tables in under 45 minutes, but he also helped clean and take our boxes down to the recycling area of my apartment building. Overall, I am majorly impressed by his professionalism, speed of service, and kind demeanor.

James is a true professional - very friendly & detail oriented. I highly recommend him for any…read moremounting jobs.

I used Brad for a second time and I will certainly use him again in the future. On time and…read morereasonable. Don't hesitate to call him for any electrical work you need.

We wanted a local electrician to add gimbal can less lights on our 30° living room ceiling and…read morereplace a couple canned with can less. Brad quickly responded to my inquiry, set up a time to give a quote and arrived at our home on time. During the entire process his communication was exemplary. He is knowledgeable, can problem solve quickly and has a professional demeanor. We would use him again and recommend him to others.

Utterly disappointing and maddening…read more Utilizing the free estimate I called these guys first. It is not really free as it is just added into the cost if they fix something for you. What initially was a small job costing me $300 (overcharged on this too) for less than an hour and maybe $15 in supplies ballooned into a $13000 job. Fixed a very minor problem that had I known what it was I could have done myself. Brandon either lacks experience, lacks knowledge or just does not care and I am not sure which of these is worst. They claimed they ran a camera into my sewer line and there was a collapse along the west edge of my home. I said please check the south edge too as that was where water was coming back into my pit. Brandon said it was probably nothing on the south edge that needed repair. Initial verbal estimate for west edge repair was $4500. Unable to secure another estimate in a timely fashion as we were going out of town in 24 hours and more water kept leaking in after dishes, flushing toilets, laundry or showers. We were kind of desperate. I found out I had a rider in my insurance that would cover up to 10K in sewer line repair. Brandon suggested he could write the estimate high and "we both could make some money". At that point I should have never dealt with them but like I just stated we were in a tight spot. SO he proceeds to write a an estimate of $10, 650 for an 80 square foot repair area on the west edge of the house with a clean out that also included the south edge if it needed it. I said I wanted the clean out on the south edge of the house where it would be more hidden and not underneath my entry door. He acknowledged that and said okay. That was a lie. They only fixed a 6 square foot area on the south edge of my home and did not put the clean out there as instructed. What happened to the west edge??? No idea as he never communicated why it was not fixed. Magically while we were away his crew "discovered" that a main line and gutter line were collapsed in my front yard. There was no camera showing the collapses because he couldn't get the camera far enough in because of the repair needed on the west edge. Of course they could pull out root balls and sludge and make it appear like there was some major issue. The price ballooned to $13000...I found out via text message on Yelp while on vacation. And guess where he puts the clean out??? In the front yard which is the worst possible place for our liking. I hate it there. And to top it off they don't clean up the massive dirt pile. He never communicated that the dirt needs to sit. I said I did not want it and would add dirt as needed. I never would have agreed to leave my yard like that and neither should you. He said he would take care of it and another thing I negotiated with him. Brandon never showed and never responded to any communication attempt. Additionally I told him I needed an updated bill of sale stating the work he had completed and how he arrived at the price he did. He was told upwards of 4 times. I need this to file a supplemental claim as my insurance only covered $7600 worth of the job (they said he excessively charged us for what the work that was shown based on what he had written. Essentially they were like he did not do the job as written. He never sent it and again never responded. All I have is a bogus estimate for work he never did and a literal bill of sale just stating $13K owed. I know he did not pull a permit and it was not inspected by City of Chicago. I verified with my alderman's office no permit was issued. Brandon said he would take care of it. He lied. Fun fact about Chicago. It is the only city in Illinois that PVC is not allowed in the ground for sewer lines. Either Brandon did not know or did not care about that and I again am unsure which is worse. The work they did is not up to code per City of Chicago. Without the updated bill of sale stating what was actually done I have no warranty for any work. I also have no ability to report what was done when I go to sell the home. I am unable to file a supplemental claim and try to recoup the excess costs. And I have a stupid looking clean out in my front yard. This entire process has caused me way too much anxiety. I have spent way too much time thinking about it and losing sleep. I have learned from this experience though. Get multiple estimates from different companies regardless of your situation. Get everything written down in a contract. They also charge 5% for credit card use which is a joke. But most importantly you just cannot trust Red Hot Drain. They lack common courtesy, respect for customers, have terrible communication skills and deserve to fail. Contacting Better Business Bureau next and then the state Plumbing Commission.

Came in February 2025 for a pipe leaking from the shower above me . Charged me $750. The shower…read moreis still leaking. This is a picture of my open ceiling. My tenants still can't shower up there. I'm a senior citizen. So I don't have that kind of money to throw away

These guys are great! They're extremely fast and effective, that have helped me on a few times with…read moremain sewer cleanouts and I wouldn't recommend anyone else!

Excellent Service, Quality Work, Reasonable and Fair Pricing…read more Responded to my home within an hour; courteous and professional technician, Jose diagnosed the issues and performed the work necessary without adding additional costs or unnecessary work. GREAT Company and staff; Thankful for the services the provide, and will have them visit every year. JM, Oswego

Great service all the way through. Friendly and knowledgeable people in the office and doing the…read moreservice work. Made an appointment and had problem fixed quickly.

We were very impressed with Premier! They were super responsive and very professional! They got the…read morejob done and we couldn't be happier! Thank you and keep doing what you're doing Premier!