Just had them in to locate a leak. On the phone when i booked the appointment I was told "99% of…read morethe time I find it ". I was charge for thermal imaging 2 hours $1,000 + then for every hole he put in the walls it was a additional $250. Total $1,700 and he was not able to locate it. Oh and he said I can come back when its leaking to locate it ...... I wish they had said that when i booked it Waste of $$$ Cant recommend theses guys

I do not recommend Chicago Plumbing Experts. I just bought a house with my fiancé and there was a…read morehorrible smell coming from the basement. The inspector advised us as to what the issue could be and we asked Chicago Plumbing Experts to provide a quote to fix the issue. Will diagnosed the issue as being a busted P trap. He provided a quote for $3,879 to break up the concrete around the P trap, install a new P trap, hydro-jet the drain and sewer system, and "re-concrete kitchen drain/vent line assuming line is fine." As new home owners, we thought this was a fair price and we agreed to the price and the invoice, and two guys (I can't remember their names) came out to address the issue. They were 1.5 to 2 hours late and when they arrived they were unfamiliar with what services they were to be providing. We actually had to show them our copy of the invoice so they could familiarize themselves with the job they were supposed to be completing. After about an hour, they notified us that they needed to go buy some supplies. This seemed normal, but they were gone for three hours. When they returned they told us they had to go all the way to Brookfield (from Chicago) to retrieve the hydro-jet, which was supposed to have been brought with them to begin with, according to the services listed on the invoice. Now the kitchen drain. I will accept fault for accepting the wording of the invoice. We knew the kitchen drain was NOT fine, and I assumed they would fix it once they removed the concrete and confirmed that it wasn't fine. They did not fix the kitchen drain. They removed the concrete, confirmed what the inspector had already told us, and used a towel (provided by us) to fill the gapping hole around the corroded pipe. They told us they could re-concrete the drain, but it would need to be serviced in the same way as the P trap (meaning it was going to cost us another $4K to properly fix the issue because they needed to break up the concrete, install a new pipe, and re-concrete the kitchen drain). In addition to this, they decided to hydro-jet the drain and sewer system by using the stack in the basement. They broke the cap on the stack and did not have a replacement in their truck. They told my fiancé what he needed to buy and told him where to buy it. They were about to explain how to install it, but he told them he wanted to go buy the replacement cap and have them install it before they left. They told him the cap needed to be 4 inches so that's what he bought. It turned out the cap needed to be 3.75 inches so the cap my fiancé bought didn't fit. They instead filled the hole with plastic bags and said they would come back to fix it, for an additional charge. They didn't even end up using the stack to hydro-jet the drain and sewer system...they used the catch basin in the backyard. Breaking the cap on the stack was entirely preventable. We called to complain to Will after they left two holes in our basement and he told us they would be back on Monday to put a cap on the stack and to re-concrete the kitchen drain, as discussed. They did return on Monday, but they were there for less than ten minutes to put a cap on the stack and then they left. Although they were there twice, they did not clean up their mess and I had to dispose of the extra rags and their water bottles. They did correct the issue with the P trap, but it was NOT worth it. The service was very unprofessional and overpriced. Advice for new homeowners: assume NOTHING and get EVERYTHING in writing, whether you hire Chicago Plumbing Experts or someone else. Save yourself the expense and the headache.

Absolutely outstanding service. I deal with contractors on a…read moredaily basis. This is by far the best company I've dealt with in a while.

Waited an hour for him - no show This company may be best…read morefor Southside of city given that this is closer to their location

Carl parked in someone else's drive blocking 2 homes while dragging a septic line. Didn't bother to…read moreask or inform the actual homeowners that he chose not to use the drive of the client who hired him. Unprofessional, rude, un clean. Will never use this service .

Carl's has come out a couple times over the past 10 years and has serviced our septic pump. We…read morecalled a few weeks ago to schedule a pump and they were supposed to come out. Not only did they not show up, but they also didn't even have the courtesy to call us back after multiple voicemails left. Very disappointing.

Our septic injector pump went out and we had sewage water coming up in our laundry room and lower…read moreshower, NOT GOOD!! I called R&R and Angelica was very helpful, they had Tim and another gentlemen at our house the next morning. I had to work, but my wife was very impressed with how courteous they were. When they finished, Tim called me and explained what they had found, very professional and friendly. I highly recommend them, good prices and GREAT service.

Thank You R and R Septic for your reliability and great…read moreservice During Covid-19 Pandemic IL mandate Stay safe, stay home, save lives We called on a rainy day. Our septic was full The R and R technicians arrived and completed work within a 4 hr time frame- impressive The technician Very professional, friendly Highly recommend

Great service, prompt responses on Yelp, and very thorough explaining the issue, how to resolve it,…read moreand cost associated!! I will use them for any future plumbing needs!!

I am grateful that Infinity came out quickly to diagnose my problem. Luckily, for me, it was a…read morequick and simple fix. The man was helpful, professional and honest. I will definitely be calling them again.

We had a great experience with Ace when we needed our sewer line partially replaced. We got quotes…read morefrom multiple companies and Ace not only came in well under every other quote, they were the most comprehensive in diagnosing the problem, discussing different approaches, and mapping our system in order to minimize how much of our yard/sidewalk would have to be excavated. The communication from Ace was outstanding throughout the process, which was delayed by weather and complicated by obstacles from previous repair attempts by another provider. Their guarantee that they'd address any emergency repairs immediately gave us a lot of peace of mind while we waited for the ground to thaw for the line replacement! They handled the permit and inspection process seamlessly as well. We will continue to work with Ace in the future and would highly recommend them.

We really appreciated their quick and friendly service, would definitely recommend them!read more

Thoughtful, prompt, kind, affordable, knowledgeable, efficient...Fox Valley Sewer has consistently…read morebeen a wonderful company to work with over the last 25 years. Holly answered my late-afternoon call on the second ring and right away scheduled service for the next morning after assessing I didn't require emergency services. Tim and Randy arrived exactly when promised. They were quick to assess how to fix two clogged sinks and my main sewer line. They had the right tools and skills needed to quickly clear the problematic pipes. They left me with advice to extend the life of my plumbing and a surprisingly affordable bill. Their service is worth way more than they charge!

Thank God for Fox Valley Sewer Services! They are on time, efficient, reliable, super-helpful, and…read morereasonably priced. Most important to me is that they treated me with kindness as I am learning about home maintenance issues that are new (and stressful) to me. Tim and his helper did their very best help me today and I'm truly grateful. If you need septic or sewer service, please give them your business. They are great.

We have been doing business with Will County Well & Pump for many years. Unfortunately, it appears…read moreeach time we call with an emergency, it has been increasingly more difficult to get service. Today was our last time calling Will County for service. A service tech returned my call in the morning, he asked for details of the issue and confirmed the location, even told me he was nearby and headed our way. Sadly, this was too good to be true! I had 3 employees on standby at our location waiting for the service tech to arrive, who never showed up. I represent a company who services hundreds of customers daily, with a pretty good reputation. I cannot put our reputation on the line by depending on Will County. Needless to say, We will be looking elsewhere for well repairs going forward.

I called 2 times with an emergency. Receptionist said she would page someone both times. I never…read moreheard from them. Went with another company who responded quickly.