The customer service in this place is great! They worked with my insurance to let me know what I…read morewould pay before charging me as some businesses do. Friendly, warm and relaxed atmosphere . Dr.Chao was nice, honest and provided great eye care! 5 stars!

My son's glasses became defective within two days. We were told they would be sent back for an…read moreexchange, but when we returned, one arm was still defective. What followed was a string of contradictory explanations from Dr. Chao. First, we were told they were sent back and exchanged. Then she said they were completely dismantled and rebuilt in house. Then she claimed it was a new pair. Then she said it was "fixed again" by someone in the back. None of it added up, and it became obvious the glasses were never actually sent back, and the doctor was getting frazzled with her own honesty. During the same visit, the doctor repeatedly went back and forth about whether my son broke the glasses. First, saying they were too small from the start, then implying he broke them within two days. After about 30 minutes of back and forth and accusations, she suddenly ended by saying the glasses were found to be faulty. Really? The flip flopping was unreal. She then offered a "free even exchange" and told us to choose from the adult section. Once we did, she backtracked again and said we would have to pay the price difference. I reminded her that she had offered free glasses from the store, but she just nodded with a fake smile and said it would cost more because they were adult glasses and therefore more expensive. I told her it's not about the money, but it's about principle. It felt misleading and dishonest. In the end, it was clear this place cared more about a few extra dollars than keeping their word. I asked for a refund. It just wasn't worth all the drama. My neighbor had originally recommended this place simply because it is literally two minutes from our houses, and we actually laughed about it together yesterday because she said she felt the exact same vibe. This place feels sketchy and poorly run from the moment you walk in. The "doctor" Chao puts on an overly fake, performative friendliness that feels forced and juvenile, while the front desk staff looks disengaged and unhappy. Not a crack of a smile on their faces. The overall atmosphere is awkward and uncomfortable. Even my 10 year old noticed something was off. Unprofessional, cringeworthy, unreliable, and dishonest. Definitely not returning or recommending this place. It will be embarrassing to refer this place to anyone.

We have been coming here for years, we come from Sugar land so that should tell you how much we…read morelike the Dr and staff. Great with callbacks and email, always very thorough while being engaged with the patient and still respecting other appointments.

We have been coming here for the past 3-4 years. My kids, my mom & I like it because the staff are…read morenice & the doctor is very helpful and relatable. The office is also easy to access and you don't feel like they're just trying to sell you glasses because they don't sell glasses. They are strategically located next to Vision Works so you can go next door to order/purchase glasses but it's not through them.

Amazing service from Amanda, to the Doc and everyone else. Best experience by far and would…read morerecommend to anyone.. Chris

My second time here, Fatima, Farris, Ciara and Dr.Matthews were very professional and helpful,…read morepatient and knowledgeable. I highly recommend this facility

Nice, clean office. Friendly office staff…read more Dr. Chumley is very thorough. I picked out a nice pair of glasses at a reasonable price. The office staff was very helpful in picking out my frames and going through the different options with me, and what my insurance would cover. Will recommend Heritage Park Vision to my family and friends. I will definitely be back next year when it's time for an eye exam.

This office not only SOLD (told me $150 would be covered by insurance and I paid my $25 copay) me…read moresample boxes of contacts that say "Not for Sale" (fraud) but they have now blocked my phone number so I cannot call to request a copy of my receipt where they charged me. I was seen in January and was told they would be filing with my insurance and as of 3/30 they still have yet to file with my insurance because they know what they are doing is fraud. when I called from a different number they were mad that I got through and told me that Bob (really aggressive office manager or some other title that makes him feel like a big guy) told them not to talk to me. Bob is the same person who yelled at me when I questioned the boxes of sample contacts, called me a liar, and instructed his staff to no longer help me. I guarantee the physician has no idea what is going on in her practice. Really shady business practices all around and clear fraud/theft.

I came in today as a new patient and left knowing I'd be a returning one. From the moment I walked…read morethrough the door, my experience was excellent. The staff was warm, welcoming, and friendly. Dr. Hung made me feel comfortable, especially since I can be quiet and reserved at times. The ladies also helped me choose the perfect frames within my budget. I would highly recommend others to stop by.

Dr. Sarah Hung took the time to explain everything thoroughly and answered all of our questions…read more The office staff were very welcoming and helpful. We will definitely be back!

Came in to get new prescription glasses, and the whole process went extremely smoothly!…read more Everyone was enjoyable to talk to. Very helpful when it comes to any questions or concerns. Made sure I had all the answers that I was looking for. Brian helped me pick out my glasses and sunglasses. He gave me helpful insight and was very knowledgeable about the different add-ons to the lenses. I would definitely recommend this place, and I'm definitely coming back for my yearly check-ups!

This is a customer review of the glass store linked with Berkeley Eye Center. I have been a long…read moretime customer of Berkeley Eye Center for over 15 years. After my annual eye exam, I would go to the connected glass store for new glasses. My experience was good over the years, but not yesterday. I went in to seek help in refitting a nose support that fall off my Oakley frame while I was on an overseas trip. Their technician John first complained that the silicon nose piece that I bought online is too difficult to fit, when I asked him to use Oakley's nose piece, he said that he has to charge me $10 to order. When I said that the frame is under one-year warranty, he said he can give me a generic nose piece. I agreed because I don't have time to wait for god knows how long to order. When I asked him also to re-adjust another frame's nose support （which was also ordered from this glass store and adjusted there about a year ago）, he complained that my glass is too thick that can cause the nose support to break if he adjusts it. He asked me to adjust it at home. When I politely asked if I could use his tool in hand to adjust it in the store, he flatly refused. So I used my finger to adjust it and it worked without breaking the glass. The overall experience in the store with this John is not good to say the least. His pompous attitude is unbelievably arrogant. That is what I had not seen from other staff at this store. Hope you don't run into this guy at this otherwise friendly store.

Everyone was wonderful The atmosphere was inviting and…read morewarm. The ease of scheduling an appointment to the actual visit Looking forward to future visits

Amazing atmosphere of very kind people with genuine interest in your wellbeing and eye careread more

I cannot possibly say enough good things about Dr. Pham. Our family is in the medical profession…read moreand we also understand the ins and outs of running a medical facility. Speaking as a patient, Dr. Pham is hands down the best eye doctor I have ever seen. Her attention to every detail is unparalleled. She is beyond thorough. She takes all the time that my case needs to be addressed and does follow up visits to assess my progress and tweak the treatment til I achieve the best possible vision for me. I am a tough case because I had RK surgery in the late 80's. Another optometrist I saw recently incorrectly told me I was developing glaucoma in a rushed 15 minute visit! Fortunately I was told to do a follow up with Dr. Pham. She performed countless tests on me and got to the absolute best option to correct my vision. Her office has some state of the art medical equipment as well. Turned out the "developing glaucoma" diagnosis wasn't accurate. Whew! Dr. Pham is incredibly knowledgeable, thorough and detailed. She does a great job explaining all the nuances of my particular diagnosis. She took the time to personally show me how insert and take care of my lenses. I have never been rushed during a visit and all my visits have started promptly. She even opened her office, came in and saw me on her day off once! Honestly she is just amazing. I drive 45 minutes each way to see her and she will be my ONLY eye doctor unless she has to send me to a specialist at some point. Katy TX, you guys are SO LUCKY to have her in your neighborhood. Side note - Hubby and I make an afternoon of my visits there and pair my vision appointment with a visit to Pane e Vino for a great lunch as well. Their food in excellent!

Two years ago I was hospitalized because I experienced the worst migraines ever! 10 days straight…read more Non stop. I remembered clearly calling my childhood best friend, Dr. Sang Pham of Eye Max Vision Source for help. She came down and examined me multiple times. She was the one who demanded more testings to be done. She pretty much put me at the top of her list to make sure I was getting the care I needed. She advocated for me until I received the proper care. After so many specialized dr visits, nothing worked. I finally went to my chiropractor and she was able to managed my migraines with medical massages every other week. This treatment was better than taking oral medication which caused me to sleep and wake up with a headache. Recently, I went in for my annual eye exam with Dr. Sang and she has introduced me to Neurolens. It's a quick eye exam. Apparently my eyes are misaligned and this maybe a huge factor why I am getting migraines. I have been wearing these special glasses that has contoured prism in the lens. It took about a week to adjust but now more than a month in--my headaches/migraines has reduced tremendously. Thank you for taking care of me! I highly recommend Dr. Sang! She is very attentive and thorough.

I mean wow! What can I say , normally going to the eye doctor is a nightmare for me but the staff…read moreover at clarity eye care makes me feel almost as if I've known them my whole life! Easy to talk to , and fast and efficient with their job! If you're looking to come visit them I definitely recommend clarity eye care Katy!

They did my 5-year-old son Pediatric Eye Exam and we bought his glass, it was not working for my…read moreson so we went to Dr. Glenn E. Bulan, M.D.( Pediatric Ophthalmologist), and the result in the formula was not right, the change the glasses and we lost the warranty, just a week after my son lost 1 of his glass and we went to claim his warranty and they said no because the change the glasses for the formula issue, even when it was not our mistake

Overall, my experience at the clinic was amazing. Dr. Chai is one of the kindest physicians I've…read moreever met. He was patient, informative, and everything you'd want in a doctor. Elsa, the staff member who brought me to the back and did my initial testing, was also incredibly sweet and patient. I decided to get glasses during my visit and was assisted by Elle. While things started off well, I was disappointed when she wouldn't let me ask questions and told me to "let her finish" in a tone I found unnecessarily rude. If I were rating her alone, I'd give one star, but I wouldn't want that to take away from how great the rest of the team was. Hopefully, others don't have the same experience with Elle. Aside from that, the visit was excellent.

My go-to optometrist! After switching insurances, I had to switch providers, decided to give Vision…read moreRepublic a try, and I am so happy I did. Dr. Chau and his staff are amazing! Dr. Chau is very informative; he thoroughly reviews your eye exam results. Goes into detail and explains the function of each part of the eye as he pulls up your test results. Their manager, Elle, is fantastic. She has helped me and my 4 sisters pick out our perfect pair of glasses. I love the time and effort she puts into helping you find your ideal pair. She even takes the time to look for new trendy glasses to add to their stock! That's another thing I love about Vision Republic, the number of cool, cute, trendy classes! Styles that you cannot find at your average lens store. I highly recommend coming here for both exams and lenses!