The office staff and the Doctors were great. They saw me right away and took care of my eyes.read more

I'm new to the area and needed to find a new optometrist, and I'm glad I chose Eye Connection. The…read morelocation is very convenient, and they were able to book me in within the hour of when I contacted them. The staff were very welcoming, friendly, and helpful. They were transparent about the costs of services and products and they will take the time to work with you to find the most sensible option you are comfortable with. I left the appointment learning more about my eye health than I ever had with previous doctors. I would recommend Dr. Tran and his team if you are looking for high quality service.

The doctor is amazing and the front desk ladies are nice. Easy to make an appointment and they're…read moregood with kids.

One of the front desk person has just been sneering as I tried my new glasses, but didn't help…read morealthough I spent over $1,000 there. The glasses hurt my nose and the prescription is off. They forgot to tell me when my contacts arrived and btw, $139 for contact fitting when you've been wearing contacts for over 20 years seems a little high doesn't it? I guess it's an expensive neighborhood and they're there for the money.

I walked in to ask about walk-ins. They said they take walk-ins but weren't accepting any at that…read moremoment, with no follow-up about scheduling for later. While browsing, staff watched me closely, making me feel like a potential thief rather than a customer. It was frustrating and left a poor first impression. Pros: Acknowledged walk-ins exist. Cons: No proactive scheduling option or follow-up. Uncomfortable, watchful atmosphere. Lacked warmth and welcoming service. Suggestions: offer future-appointment options, greet customers, explain wait times, and create a friendlier, more inviting environment.

I found the Dr. to be competent and efficient. However, we all know the retinal scan is another…read morecash cow, and eye doctors are more than willing to use this cash cow because insurance companies don't keep up with inflation. I also understand that it's a mechanism eye doctors use to protect themselves from lawsuits. I come from a line of surgeons, and they find methods to curb malpractice lawsuits everyday. The staff could benefit with more training, be that service or technicals. Things are going to get worst for Texas businesses in general when transplants begin to saturate the the local market with skilled professionals, which has already begun. Very quickly, you can toss a penny and hit eye doctors with your eyes closed, no pun intended. More choices are always better.

We've been visiting Evolutionary Eyecare-Sugarland, TX location with Dr Chau for the last 3 years…read more There are 2 locations- Webster and Sugarland. This location is visible in a strip center on the Hwy 59 feeder road near First Colony Mall. So, when your exam is complete treat yourself to a shopping spree. The practice offers low vision and dry eye exams amongst other procedures. The office is clean and spacious with a friendly staff that returns patient calls. Dr. Chau is personable while offering great patient care.

My husband and I visited the Sugar Land location of Evolutionary Eye Care for his annual eye exam…read morebecause we were quoted a lower price over the phone for an annual supply of contact lenses than our previous optical provider. Unfortunately, our experience was very disappointing. After checking in, we paid his copay and requested an itemized receipt before he was seen. That's when we noticed an additional charge for an optional retinal scan, even though no one had asked my husband if he wanted it. We immediately brought it to the receptionist's attention. She apologized and explained that she would have to wait 24 hours before she could process the refund since the payment had already gone through. While I appreciate that they agreed to refund the charge, it should never have been added to the bill without first asking for our consent. Throughout the visit, the receptionist appeared to be new and seemed unsure of many of the processes, which made the experience feel disorganized. After the exam, my husband was given a glasses prescription, even though we had come in for a contact lens exam and never requested a glasses prescription. He was not provided with a contact lens prescription. We were then quoted nearly double the price for an annual supply of contact lenses compared to what we had been told over the phone. When we questioned the difference, we were told that the original quote came from an offshore call center and was incorrect, and that the higher price was actually the correct one. Overall, we left feeling misled. We chose this office specifically because of the pricing we were quoted over the phone, only to find out it wasn't accurate. Between the unauthorized retinal scan charge, not receiving the contact lens prescription we came for, and the significant difference in the quoted contact lens price, our experience at the Sugar Land location did not meet our expectations, and unfortunately we won't be returning.

I had an extremely unsettling experience with Dr. Wiley Walls that crossed the boundaries of…read moreprofessionalism. What should have remained a routine doctor-patient interaction evolved into something that left me feeling emotionally compromised and disrespected. I've filed formal complaints and am speaking out so that others -- especially vulnerable patients -- are aware and can make informed choices. I would not recommend him to anyone seeking safe and ethical care.

Been going here for many years. Long before it was memorial.Best eyeglass people around. The whole…read morestaff is fantastic. Whoever they use for the lenses far exceeds everyone

Extremely unprofessional, the front desk staff were impolite, the doctor's charges were arbitrary,…read moreand the treatment had absolutely no effect.

My husband and I have been patients of Dr. Lai for over 10 years. He is thorough with his exams…read more He is easy to talk to and he listens when we have concerns. He has adjusted our prescriptions for contacts as needed through the years and we have never had issues. Our experience with him performing our eye exams is awesome. He has always been available to help with any issues that have developed such as conjunctivitis. His staff is helpful and pleasant to deal with.

Best eye doctor around! Dr.Richey goes above and beyond for all of his patients! He is the doctor…read morefor all seven of my children, and at a young age, discovered two of them had amplyopia! One time I had a horrible eye infection due to my contacts and I called his emergency line and he Contacted me immediately on a Saturday and offered to meet me at his office! He is incredible!

This place does everything to try and take money out of your pocket!…read moreThey always find a reason to take advantage of the customer unknowingly. They are sneaky about how they approach you and your insurance so beware! If your insurance co-pay is 0$ they will find "any" reason to charge you something out of pocket! They are not honest about what you are charged for and their prices for services, lenses and frames are utterly ridiculous and too high based market research and comparison with similar optometrists in the surrounding area. Save yourself some time and money and never use this place! The employees are rewarded with commission on every person that pays out of pocket! This motivates them to take your money no matter what! Maybe Dr. Richey should exercise better business practice and stop the gouging of pockets of hard working Americans!!!!

So glad to have Dr. To in the area! I had a great experience from the ease of booking an…read moreappointment to the care from Dr. To and her team to checking out. Everyone was so nice and helpful! They respect your time and don't keep you waiting forever. Love that about them too! Just amazing visit all around. Look for the Visionworks sign between Starbucks and Pepperoni's. It's in a stand-alone center closer to Hwy 6, not in the back where Target and Home Depot are. Ideal Vision shares an entrance door with Visionworks. Once you go in the first door, you'll see the Ideal Vision door on the immediate right.

I don't often write reviews especially a bad reviews, but this place is the most dishonest…read moreophthalmologist office that I have ever been to. To be clear, I have only spoken to the receptionists and not the doctor. I took my son in September 2024 for an annual eye exam and contact lenses fitting. He received the prescription for daily contacts which he wore over a year without any issues. We requested weekly contacts to save on the cost. My son tried the weekly contacts for over 2 months thinking he needs times for his eyes to adjust to the new contacts since they are a different brand but it was still uncomfortable for him. On 12/14, we contacted the office to see if they can provide another prescription with different brand or provide a sample so my son can test it out. The receptionist stated she will leave a message for the doctor and she'll give us a call back. The receptionist also stated they can email us the prescription. Never received a call back from the doctor. Then on 12/17 afternoon, we received a call back from another receptionist. This receptionist stated my son needs to come in for another exam because he reported his vision is blurry. I ask to do a 3 way call with my son so that we can clarify because that is not what he told me. We did 3 way calls and he stated the weekly contacts are very uncomfortable and it causes his vision to be blurry if he wears it for a while. When that happens, he closes his eyes and his vision is back to normal. He clarifies that he can see clearly with the weekly contacts. The issue is only when it's uncomfortable to his eyes. I thought the receptionist understood what he said, but I guess not because I received another call in the evening. This time is a different receptionist and she said my son needs to come in for a fitting. I ask if there is a charge for this visit and it took her time to answer yes. I ask why is he needing another fitting. She states the doctor needs to examine his eyes again. I ask why when he just had an exam in September. She stated it's their policy when it's over 2 months. I refuse to take my son back in especially this place for another eye exam when he clearly said the weekly contacts are not very comfortable. It's the brand of weekly contacts that does not work for him. Instead, this office insists that he needs to come in. All they want is to charge for another visit. At this point, I just want the office to send me the prescription with the results from the September exam and the receptionist hesitated. The morning receptionist (Karla) came on the phone and stated she recorded my son's conversation and he said the daily and weekly contacts caused his vision to be blurry. That was not what he said because I was on the phone when we did a 3 way call. I strongly suggest they listen to the conversation again if they recorded it and really listen to what the patient is saying!!! This is the first and last time I will go to this place. I would rate this place with a negative if I could.