they could start having better customer service, better employees, and much more. The front desk…read morewas rude. I would not recommend going here.

I'm so happy that I came across a Facebook post where someone recommended BRO. We are not…read moreexperienced kayakers and you should keep that in mind as you read this because that is the perspective from which I write. The person who took my reservation on the phone was fantastic. When we got to their main location, the girls who helped get us ready were outstanding. There was one person in particular, who was so incredibly helpful and put us at ease. When you finish up your registration you can use the restrooms at their store and there's plenty of merchandise that you can buy, both things that are helpful (think sunscreen, dry bags, snacks), and things that are fun, like postcards and stickers. We paid for a tandem kayak and for a valet service, which was very helpful and made it so that we had to drive to the put in place and then only had to pick up our car when we got to the end of our time. I didn't realize that the drive to the place where we would pick up the kayak and start our float (about 18 mins from the store) was over about 2 miles of a VERY bumpy, dusty, rocky road. Somebody might have mentioned it or it was in the literature, but I just missed it and was slightly worried because we just had a 2 wheel drive rental, and it was rough riding to get there so keep that in mind. When we arrived there was a pit toilet which was helpful and the guys helping with the boats were good (You might want to have some cash to give you a tip although I don't think that's expected but our guy was extra helpful.) Also I want to mention that I am plus-sized and had no problems with the kayak at all. We had an incredible time and it took us about three hours altogether including one stop along the way of about 20 minutes where we ate a snack (made sure to clean all of our trash up), swam for a while and went on our way. We went on a Tuesday at 11am and thought it was slightly crowded, it never felt overwhelming, and we were able to slow down or speed up whenever we felt that we were too close to another group. I also thought that people were respectful when they had speakers and it was never loud or obnoxious. Two things I didn't know before that I hope can help someone else. The first is that there were a couple of times when we went over fast moving water (I can't even really call it rapids, but definitely moving quickly) where we got stuck on the rocks and almost turned over. Not a huge deal and almost entirely due to our lack of experience, but just keep that in mind it's not 100% floating peacefully the entire time. Once we had that experience on the first couple times we were completely fine for the rest. The other thing is that just past the place where you pull in and drop off your kayak is a super fun area where you can paddle into a cave, jump from the rocks, and just kind of hang out. If we would've known that it was there we would've stayed around a bit longer. Again, nobody's fault Just something we didn't know beforehand. I highly recommend Buffalo River outfitters - we had a blast!