I needed a car inspection, and my mechanic recommended this shop. When I approached the counter, I…read morewas met by a very rude young man. Another employee stepped in, apologized, and mentioned that they constantly have to address his behavior. Honestly, if someone needs to be spoken to about their conduct on a daily basis, they shouldn't be working at your establishment. Because of that interaction, I'm not likely to return to this location. I will say the rest of the staff was polite and helpful.

Priscilla, my SUV, was making a rattling noise. I feared a big repair bill, but something had to…read morebe done before the "issue" became serious, so I dropped her off here one morning. A few hours later, I received a voice mail to call or stop by. I came back late afternoon and one of the mechanics explained that a plate covering up a reservoir in back underside of my SUV had become loose and was causing the rattling. The mechanic tightened up the screws and my car was fine. I was so relieved! Then, I realized, the mechanics here are HONEST! I stared at him for a few and he just smiled. I said, "Thank you, how much do I owe y'all?" His response, "No charge. We hope to see you back for some mainetance." Wowzers! My hubby and I are now taking our vehicles here for all maintenance!

Still the BEST place around! Best price and fastest service! They do more than oil change too…read more Fluids checked, air pressure checked and cabin air filter replaced!

No one around to direct vehicle- had to walk around cars. Finally found someone who indicated it…read morewould be an hour to get an oil change- nothing quick about it.

I went to the Valvoline Instant Oil Change on North Freeway in Fort Worth, Texas, at the Presidio…read morelocation. I have been going there for years. Normally, I pull into line, they know what they are doing, and everything goes smoothly. This time was completely different and honestly the worst service I have ever received there since they opened.As I pulled into line, the technician asked me, "What does this truck use?" I was shocked by the question. It uses oil, specifically Full Synthetic 5W-20. I then explained something they should have already known. My Ford F-250 Super Duty uses a specialty oil drain valve system. You do not remove it with a wrench like a regular oil plug. It has a cap that unscrews, then a special fitting screws onto it, and a wire mechanism opens the valve so the oil drains safely through an orange PVC hose into the oil receptacle. I specifically warned them not to put a wrench on that valve because it is a specialty plug, and if they damaged it, they would be paying to replace it. Immediately after that, another technician wanted to perform the light inspection. I told him I had already checked everything myself, but I let him proceed anyway. He checked the low beams, high beams, left and right blinkers, brake lights, and tail lights. Everything worked fine, exactly as I expected. Then he moved on to checking the tires. He kept looking around the driver's door frame trying to find the tire pressure information on my truck. He looked and looked and still could not find it. Even then, he still seemed confused. I then asked him what the actual tire pressures currently were. He told me he could not check them. I was stunned. I explained that all he needed was a tire pressure gauge, something that looks like a pen that fits on the valve stem and pops out the PSI reading. Simple. Easy. Apparently, he did not even have one. At that point, I suggested they pull up the previous service records because all my information should already be there from prior oil changes. The technician admitted he did not know how to access the records. Meanwhile, another technician was already preparing to pump oil into the truck. I literally had to yell, "Stop!" because I wanted confirmation that they were actually putting Full Synthetic oil into my engine. I demanded that he read the oil specifications out loud before pumping it in. He recited the specs back to me, but I still had to take his word for it because they would not physically show me the container or label before pumping it into my truck. Afterward, they checked the dipstick and showed me the oil level. Then came the pricing. I pulled out the Valvoline discount certificate they emailed me, valid through May 24, 2026, for either $35 off or 20% off service. They scanned it, but then I got hit with an upcharge of around $12.50 for extra oil. Here is the scam with these oil change places: they know exactly how many quarts every engine requires, yet they conveniently structure their full service to include one quart less than what many trucks actually need. My truck requires 6 quarts, but their package only includes 5 quarts, so they automatically charge extra for the additional quart. In my opinion, it is a long-running upsell tactic used by quick oil change businesses to squeeze more money out of customers. Then they handed me the service reminder sticker. I looked at it and immediately noticed something was wrong. The next oil change was listed at only 3,000 miles. I said, "That math does not add up, and that is not the specification for Full Synthetic oil." The technician then admitted that they now put 3,000-mile reminders on everything by default unless the customer specifically requests otherwise. That made absolutely no sense because Full Synthetic oil is designed for much longer intervals generally 5,000 to 7,000 miles minimum, and in many cases 8,000 to 10,000 miles depending on driving conditions and manufacturer recommendations. When I pulled out of the service bay, I stopped and asked the technician guiding vehicles out how long he had worked there. He said only a couple of months. I asked him directly if he understood the proper change intervals for Full Synthetic oil. First, he said 5,000 to 7,000 miles. Then he corrected himself and said 8,000 to 10,000 miles. I told him exactly; so why are customers getting 3,000-mile reminder stickers? He admitted that was simply their default setting now unless customers requested otherwise. I told him I had been going to that location nearly since it opened, and today was the worst service I had ever experienced there. The old crew used to service vehicles quickly, professionally, and confidently. They knew what they were doing. He then told me many of the experienced employees had quit or moved with management. I told him I remembered the old employees. I could go on with all their mistakes, this is enough.

I called in for info and even got texted a coupon!…read more Awesome quick service by someone named Emily and 2 other guys. All of them were great and informative without pressure. Will definitely be back again for my next oil change and inspection needs!

They got my vehicle in immediately and let me know everything I needed to get done and got it all…read morefixed within an hour! amazing service!!!

AMAZING! Needed a state inspection, they were the only…read morebusiness that was open AND had a state inspector present on a Sunday! No wait and very fast service. Nice waiting room as well. I had a wonderful experience, definitely recommend!

Kale from Kwik Kar saw just how tired I was and hopped to taking care of all my auto needs with a…read morehuge smile on my face. His energy was top tier and it definitely helped turn my mood around after a rough work day and constantly being turned away by other oil change shops due to my transit being too tall. 10/10 will be coming back as long as Kale is here to cheer me up.

Do not go to this place they're the typical mechanics people talk about trying to charge you and…read morerip you off nothing was wrong with my car. I just needed to add a gas cap and he told me it was gonna cost bucks to fix my car.

Mathew took care of us got us in and out the shop 10 out of 10 must recommend. He asked me if I…read morewanted a water then gave me options on oil and oil filter topped off my washer fluid tested my coolant went over both filter air and cabin 100% recommend this location

I've been coming to this Take 5 location for a long time, even though it's over 30 minutes from my…read morehome, because the service has always been outstanding. That's why today's experience was disappointing. I asked a technician which oil was correct for my 2023 Lincoln Navigator after noticing two different DuraMAX oils on display. He recommended the wrong one and, when I questioned it, became rude, dismissive, and disrespectful instead of taking the time to verify the correct specification. I requested another technician, and he completely turned the experience around. He was professional, courteous, verified that my vehicle required SAE 5W-30, showed me the correct oil before servicing my vehicle, and answered my questions with patience and respect. I appreciate the second technician for his excellent service. My only suggestion is to ensure all employees are well-trained on both vehicle specifications and customer service. That's the level of professionalism that has kept me coming back to this location.

They always give a great deal on my oil changes Good on…read morecoupons and savings! And staff is friendly.

I get my oil changed with this company across several states alls they are consistent every time!…read moreIt's a little pricy but I appreciate the customer service that they provide.