set up a mobile appointment didn't show up. No communication at all. Wouldn't recommend.

My story starts at Safelite, in Troy MI. I was there this morning for a 9:00AM appointment. One person waiting for her car (Ms. X). I was originally going to pick it up when finished, but decided to wait. At 9:30, another customer walks in and says she is early for her appointment. I watch as her call gets pulled into the service bay as mine is still in the spot I left it. Just before 10:00 someone comes to give Ms. X her keys and she leaves. At 10:00 another customer walks in and says they are right on time. I watch as their car goes into the service bay while my car is in the same spot. I see a couple of service people come to the desk and return to the service area. I go outside to take a call outside and see that there is an empty service bay and I decide it is time to get my keys and go. I went to the desk after some shuffling of papers looking for my keys on the desk the guy goes to the service area comes back and hands them to me. No apology, excuse or explanation. I say "thanks" and leave. I got home and started searching for a place for service. I called E & C Auto Glass and was quoted a price a lot lower than Safelite, and he could come out to my house in the afternoon. Marc came to my house and did the repair in an hour. He also charged a lot less. Repair looks like it was factory new. I will recommend E & C to anyone that needs to have a Autoglass repaired. Maybe it would have been different if Satellite came to my house to do the repair, but in the end, I am glad I did not pay ahead of time and I same a lot of money and supported a small business. Not to mention I have a Safelite story to share in a commercial if they want. read more

I had big crack on my windshield Wass the cheapest priced in town and the best job thank u Marc read more

Marc is a great guy! He was able to come out personally and make our experience a good one. The price was also cheaper than any other place we were looking at. All in all-the entire process was super easy, super cheap, super fast, and super friendly! read more

My side passenger windows shattered on my way to work on a Friday, I couldn't drive the car too far with the fear of the glass completely collapsing. Others companies told me they could get to it on Tuesday. I called Marc and E & C and he was out at my work within the hour. I can't say enough about the service and professionalism of Marc. Would HIGHLY recommend !! read more

I got my windshield replaced. The service guy came to my house which was really convenient! The quality of work, customer service, and pricing was great. I would definitely recommend them to my friends. read more

I highly recommend!!! I had yelp this location and heard back from Marc asap. He gave me a great quote for my 2006 pathfinder. I did a whole windshield repair and was able to come when I was available. He was mobile and introduced himself and went to straight work. Communication is key and work ethic was great. Within an hour his job was done and I was set. read more

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Awesome and Professional work.. low prices!! Marc did a heck of job on both of my trucks!! He is really friendly and outgoing. Came on time and prepared. Will definitely recommend to friends and family! read more

I tried call some company's out there but i end up with E&C Auto Glass was really good experience dealing with Marc, came same day gave me reasonable price too. I suggest you should try read more

ABSOLUTELY recommend E&C Auto glass! After calling several other windshield replacement buisnesses Marc from E&C was by far the one that gave the best customer service and the lowest price over the phone. I was planning on taking a road trip to Arizona within the next couple of days and needed to have my windshield replaced asap. Marc offered to meet me the next day at my auto mechanic where I was having tires put on my vehicle. Marc showed up promptly at the location the next day. Although the auto mechanic was running behind Marc was very patient and willing to wait while they finished on my car. He even ran to a nearby Starbucks while we were waiting and returned with a Carmel frappuccino for me! What a class act you are Marc! Your customer service was above all the rest in every aspect! He replaced my windshield on site in a timely manner and was not only Very friendly but Very professional. E&C Auto glass CAN'T be beat in price or Customer Service. Thank you Marc for putting the customer first! Hopefully I won't need your services anytime soon but if I do I know who I'll be calling. read more

Marc did a great job on my husband's 99 Corolla. The windshield repair of this car was actually refused by Safelite due to the car being so old. Upon looking into other companies, I came across Auto Glass Guru who provided quotes of places in San Diego who can do the job at an affordable cost. When Marc arrived, it took only about thirty to forty five minutes and after the job he willingly answered any questions I had. My first question was about the rust and if the job was still possible, reliable, and safe. I was assured the primer that was applied helped deal with the rust issue and that it is still safe to drive. We were given 24 hours to keep the blue tape and 2 days until a car wash. Marc gave a lifetime warranty for the installation against leaks or mold. There was no warranty for the windshield itself but I understood that due to the many factors including weather and road conditions. I was pleased with E & C booked via Auto Glass Guru read more