So - every time I have gone in there it has been an incredible experience. The staff are incredibly…read morehuman, capable, knowledgeable and incredibly communicative. If they don't have it at the specific location they can have it delivered in a couple hours. The competition is days, if they can figure out what I'm asking. On floor selection is also very good.

Hi there, I was just wondering if you were aware that your company up here in Canada has hired on a…read moremafia hit man as one of the directors and wanted to give you a heads up before I start calling y'all out publicly seeing as he's a rather incompetent hit man and so are the goons he sent to try to kill me. Ya can tell all yer human trafficking mobsters that: I'm still alive you yellow bellied mofos and you all couldn't whack a COVID infected gopher on a putting green!!

Front end was poorly stocked and displayed. Counter guy blamed it on Covid, when in reality it is…read morelaziness. Staff have no sense of pride.

We went in today and it was very clean and organize! A little bit hard to find but turn into Beta…read morest and then right turn when you get to the end of the cul de sac. The man who was helping up was extremely useful and knowledgable. He even helped us search up what would be a suitable car filter for our car. While helping us, he had to put a few calls on hold which we really appreciated as we were ready to purchase. Extremely friendly and his customer service went above and beyond my expectations! There is lots of parking as well.

Close to home, easy to get parts, great parking, long time staff members know what parts neededread more

A lifesaver for me on this night as I needed car parts and I practically had less than the standard…read moreamount of brake pad thickness you should have while operating an automobile. Open right up to 8PM on weeknights, when your in a bind, and work on your car yourself (or know people who work on cars) and need that particular part I always think of Lordco. You can go OEM on things, but sometimes that is not in your budget, and in most cases at night, those places aren't open for you like this place is. For an average Joe like me this place isn't pretty, but for any car-nut, this is probably some sort of candy store. What you see in the front is not all you see as they have people here who know cars and if they don't, they pull up their computer to find you the corresponding right part you need. Just have the knowledge of the exact part or item you need, with you year and model of vehicle. They usually provide you a few prices due to selection, whether you want aftermarket, or something that is similiar to OEM. Deep into the heart of industrial area, know where you going before you come here (have the GPS on) and you maybe delayed due to the fact this place is close to the main train tracks. On this night when we came here we were stopped by two trains, one when going, one when leaving.

UPDATE: Seems somebody thought my review was "Funny". No problem............rating now reduced, to…read moreONE star.

Slowest service for auto parts. I've waited over 4 hours for a part to be delivered. Frankly, I'm…read morealittle frustrated that the part is still not here. No ETA from the driver. Really? Not a good sign. Napa auto or lordco is faster by far. The garage owner says he's close but the autoparts store is just across the bridge.

Was in again the other day, looking for low tox antifreeze. The usual ridiculous prices and... not…read morestocking (ever/at all) ANY pet-friendly antifreeze = the appropriate rating. Even the SPCA website PROMOTES Lordco, saying they DO sell the pet-friendly stuff; YET clearly this location does not. WTF?? NOT cool. Ethylene glycol based....is the old stuff and VERY toxic. Propylene glycol is very low tox. Animals will not die. If you care about animals....LOOK IT UP. EDUCATE YOURSELF!

I just came back from Phoenix Arizona, I needed to get the license plates on my car. You would…read morethink it would be that easy but BMW requires a special board. I went up to the Lordco on Edmunds and The Staff made above and beyond effort to help me out.

I'm a senior and I needed a battery so the man quotes me the most expensive one .I told him I…read morechecked online and there's one for $40 cheaper.He quickly said oops your right ,sorry. Then he went and got it and dropped it on the counter hard.Then I told him I have a bad leg and couldn't carry it. He gave that "Yeah ok so..... want to you want me to do about it" . Never coming back again!

Another great location for parts Metrotown location, it has more supplies than some locations,…read moregreat staff members, alway helpful

I spoke with BH and they explained the rational for not using the factory supplied trailer wiring…read moreharness. Apparently in pre-2018 Sprinters, if a brake controller is not installed, the factory installed harness's converter is not powered and thus the harness does not function. Okay, that's a plausible response and this was unknown to me before they explained. I wish I had understood this at the time as I could have opted to use a simple 7 to 5 pin converter right at the plug to the trailer at a similar or less (?) cost to having them go to the labour and effort to access the taillight wiring. I also don't quite understand why simply powering the factory trailer harness without a brake controller if a 5 or 4 pin trailer connection is installed was not considered as this would have been a simple matter under the drivers seat. Regardless, I appreciate their explaining their rational but I would have done things a bit differently had I more information. Regarding the quality of the wiring work, it was a bit sloppy, and a short single conductor was spliced to lengthen with a different colour wire hidden under electrical tape. The harness was also routed into the interior of the van by breaking off the corner of an interior plastic vent cover behind the taillight and a hole drilled through the floor rather than route the harness out the bottom of the taillight and behind the exterior trim. Again, not terrible and still functional but in my opinion, there was a better way to do this. Finally, the factory harness was dangling under the the van and did not have a blanking plug or any protection to keep water, salt, muck out of the plug's terminals. Maybe this is how Mercedes delivers the van but it necessitated cutting off the plug to access the bare wires directly if the plug is not utilized soon after delivery. I will add a star for BH reaching out to explain and I hope that my response assists with their review. Addendum: BH is correct, I'm doing the wiring for the new 7 pin hitch myself. I figure as a marine electrician with over 35 years in the industry and owning my own marine electrical business repairing and designing electrical systems for million dollar yachts and others I both recognize quality workmanship and have no issue tackling this little project. It does however make me a bit more critical than other people of such things and my standards for workmanship may eclipse others. I'm sure BH is a good company and clearly has demonstrated their willingness to communicate. Yes, the plug was functional until it failed a few years back and I replaced it with another 5 pin style. It's only now that I have a trailer with electric brakes that I looked at the original work to make the necessary plug style changes. If I could offer 5 stars for communication alone I'd do that and I would recommend them as they are certainly willing to listen and I suspect, had the discussion at the time been in more depth, I would have been clearer in my expectations and direction. So as a result, both BH and I are a little wiser.

Not as ritzy and flashy as Rack Attack but just as good to get a good hitch installed. Easy to…read morebook an appointment and friendly staff. Got the job done and price point was good - even a little better pricing than the more popular hitch install companies.

Upgraded the speakers and added an amp and some sound deadening to my Golf. On the first pass, the…read morenew setup had better definition, but I was finding some vocal frequencies abrasive at higher volumes. I mentioned it to them, and at first they said there wasn't much to be done without a better equalizer, so I was a bit disappointed. But then I brought it back in for more sound deadening so my door wouldn't rattle when the bass got boomy, and Peter did some more fine-tuning on the speakers while he was in there and oh WOW, did he dial it in. It sounds fantastic now, exactly what I was looking for, and I am very very happy driving around now.

Reasonably priced, honest, fast installation and great service.read more

We wandered in looking for stuff for the cars. Bought a few airfresheners and they were quite…read morepricey. Typical Asian Automotive accessories store with a few car models and stickers and detailing items. Nothing special, nothing fancy, but if you are really into that cheesy stuff to decorate your car. This one has some goodies.

Disrespectful customer services and return policy. They don't allow return, they just allow…read moreexchange in 7 days which is fair for costumer!!! I will never do shopping again from them.