I went in for a simple oil change on Tuesday, 11/18, and the experience was completely…read moreunprofessional. The mechanic, Willie, was rude and appeared frustrated, tried to pressure me about brakes I didn't request, and repeatedly called me approximately four times back-to-back, even texting me while I was still at the shop -- luckily, I keep unknown callers on silent. They put the wrong oil (5W20 instead of the required 0W20, which is stamped on my oil cap) into my car without asking. I immediately called my usual mechanic, who confirmed that using the wrong viscosity can damage my engine. The oil filter was changed at the same time, meaning it now contains the wrong oil and should be replaced again, but the shop refused to do so. To make matters worse, the owner (I assume) tried to grab my receipt and nervously laughed when I took a picture documenting the mistake. They even left my car running with the windows down after the error was "corrected," creating a safety risk. This shop is careless, disrespectful, and clearly assumes women customers don't know anything about their cars. Women are fully capable of reading manufacturer recommendations and recognizing when something isn't right. I will never return and strongly caution others. I now have to closely monitor my vehicle to ensure it was corrected properly. Willie claimed he was "trying to help," but disregarding manufacturer recommendations is completely unacceptable. For the safety of both your vehicle and your sanity, I strongly advise going somewhere else.

The owners didn't ask but I had to leave a review. These guys are amazing, I have a very small leak…read moresomewhere in my truck leaking the AC refrigerant. They have looked 3 times for this leak and refilled my refrigerant and only have charged me for one diagnostic. The last 2 times I went in the searched for the leak and couldn't find it still but didn't charge me a bit. They also referred me to someone who did electrical work, who fixed my issue for an absolute bargain.

Friendly, professional and accommodating. Got a great prize for my full synthetic and it was done…read morein 20 min. Got my tire rotation right next door and had amazing arepas while I waited all in the same lot!

I would not recommend this shop. I took my 2018 GMC Acadia in because the A/C wasn't working and…read moreneeded the compressor replaced. After the repair, the replacement compressor immediately started making a loud noise, and I had to bring my vehicle back. Just three days later, they had to replace the compressor again because of the noise. Before I dropped my vehicle off, there was no check engine light. When I picked it up, the check engine light was on. The shop told me it came on when they started the vehicle. After inspecting it myself, I found the intake sensor near the air filter housing had been left unplugged. I reconnected it myself, but the check engine light later came back with a P0113 code. I also discovered the air filter housing was cracked around the screw mounts, which was not damaged before the repair. Even after paying for the repair, they only fixed the front A/C. The rear A/C still blows hot air, so the problem I brought the vehicle in for was never fully resolved. Instead of leaving with a properly repaired vehicle, I ended up making multiple trips back to the shop, finding workmanship issues myself, and dealing with additional problems after the repair. This experience has cost me time, caused unnecessary stress, and left me with a vehicle that still isn't fully repaired. Based on my experience, I cannot recommend this shop. Before leaving your vehicle anywhere, take photos beforehand and inspect everything carefully before driving away.

Responded pretty fast. Honest guy very friendly and informative. I definitely will use this…read morecompany again thank.

4 sets of break pads, 4 sets of shocks. 2 break calipers. Replaced in ~4 hours…read more Juan had good knowledge of mechinical repairs. Truck was neat, and appeared to have appropiate equipment to do this job. There is more work here based on his work. Juan is a very nice young man, you will enjoy meeting him.

I brought my Honda Accord to Happy H Karz after reading the outstanding reviews on Google and Yelp,…read moreand I'm happy to say they absolutely lived up to the praise. When I explained the suspension noise I had been hearing, Alex immediately understood my concerns. He and his team quickly diagnosed the issue and repaired it. They also performed a comprehensive courtesy inspection and provided a detailed report outlining what was in good condition, as well as items that may need attention in the future. What stood out most was Alex's honesty and professionalism. He never pressured me into unnecessary repairs or tried to sell me additional services. Instead, he simply informed me of potential maintenance needs so I could plan ahead. As an added bonus, Alex noticed my vehicle had a low key fob battery warning and replaced the battery at no charge. That level of customer service truly exceeded my expectations. I will definitely be returning to Happy H Karz for any future automotive needs, and I highly recommend Alex and his team to anyone looking for honest, knowledgeable, and reliable service.

Happy H Karz is amazing!!! I took my jeep to 2 other mechanics before finding them and they fixed…read morethe issue in a day! Can't say enough good things and will continue to use them. Thank you!!!

I brought my car in and after a full inspection, they were honest enough to let me know it wasn't…read morefixable. Instead of charging me for unnecessary repairs, they advised me to move on from the vehicle. Ive never received this level of customer service at an auto shop. They could've easily charged me thousands but they didn't and I respect that so much. This car means a lot to me it was left to me after my brother was killed so it wasn't easy to hear. They were upfront and compassionate in how they handled everything. The loss of my brother is the real weight here, and I truly appreciate their honesty and care during a difficult situation. That level of integrity and customer service is rare.

I am posting this review here because there is no way to respond directly to the business's Google…read morereview responses. Unfortunately, after reading other reviews, I can say many of the concerns regarding professionalism seem to be accurate. I am disappointed because this experience was completely different from a previous visit we had at another location, which was excellent. I brought my vehicle in because I heard a scraping noise. Through my own observation, I noticed my emergency brake cable appeared to be hanging and making contact with the driver's side wheel. I made it clear that I am not a mechanic and that this was simply my assumption. My husband called ahead and explained the situation. We were told they could inspect anything visible to the eye at no charge. We thanked them and drove over. Initially everything was fine. We handed over the keys and waited. The employee who inspected the vehicle acknowledged the hanging brake cable but quickly shifted the conversation to a loose wheel hub assembly. He advised it was unsafe and quoted approximately $900 to repair it. I asked how long the repair would take because I am a psychotherapist with scheduled clients and also needed to coordinate childcare and school pickup. Instead of giving a timeframe, he repeatedly answered, "By the end of the business day," and seemed irritated when I asked for clarification. I also asked whether all repairs could be completed at once because I preferred not to make multiple trips. Instead of addressing my questions, the conversation repeatedly shifted toward financing options. The biggest issue throughout the interaction was communication. I repeatedly acknowledged his concerns about the wheel hub assembly and explained that I understood the risk. However, my immediate concern was the hanging brake cable and obtaining pricing for all recommended repairs so I could plan accordingly. Each time I asked about the brake cable or requested total pricing, the conversation returned to the wheel hub assembly. Eventually, my husband stepped in and attempted to bridge the communication gap by restating our questions. He explained that we wanted pricing for the brake cable, information on the O2 sensor, and a total estimate so we could decide how to proceed. Despite multiple attempts, the employee continued repeating the same information about the wheel hub assembly. At one point, my husband became so frustrated by the lack of direct answers that he began contacting our own mechanic while the employee continued repeating the same sales pitch. Even other employees appeared to notice the awkwardness of the interaction. After several requests, we were finally told the brake cable repair would be approximately $99 and that a diagnostic fee would be required before pricing the O2 sensor. We ultimately left because the interaction felt unnecessarily frustrating. The situation worsened afterward. When we returned home, our Cadillac mechanic noticed the wheel center cap from the wheel they inspected was missing. I called the store simply to ask whether they had found it. Before I could even finish my sentence, the same employee became defensive and repeatedly insisted they had not removed anything from the vehicle. The problem was that I never accused anyone of removing it. I was only asking if they could check around the shop because it had been present before we arrived. I also asked whether surveillance footage could be reviewed. Again, the response was dismissive and irritated. I attempted to provide constructive feedback regarding the interaction. I explained that while he clearly understood the vehicle, customers often need information presented differently and that active listening is just as important as explaining repairs. Rather than listening, he repeatedly interrupted me, talked over me, and eventually stated, "Ma'am, this is not a paid consult." He continued raising his voice, interrupting, and speaking over me while I was attempting to end the conversation. What stood out most was that his tone toward my husband was noticeably different than the tone he used with me throughout the interaction. Finally, I would like to address the business's response to another review. The claim that I stated I would have friends and family leave reviews across multiple locations is completely false. I never made that statement. My husband and I were both customers and each left our own reviews based on our experiences. My cousin independently left a review after witnessing the interaction and hearing the phone call. Suggesting there was some coordinated effort or campaign against multiple locations is simply inaccurate. I have no issue with the other employees. My concerns are specific to this individual. Constructive feedback is how businesses improve, and this employee would benefit greatly from improving his active listening, communication, and customer service skills. Stay blessed.

Terrance hooked it uppp!…read more I had the BEST experience getting my tires--he was super friendly, helpful, and responsive from start to finish. I literally thought his shop was 4 hours away ‍ and he still took the time to guide me and help me find the right location. That kind of customer service is rare! He made the whole process easy, stress-free, and actually enjoyable. If you need tires, don't even think twice--go see Terrance. You'll be taken care of! 10/10 recommend

Went there last time for a Wheel Balance they did a great Job Going today for a wheel alignment To…read moremake sure I am good

This all started with me getting a code for an open thermostat. It wasn't major as I was able to…read moredrive to New Orleans and back without any problems but when I returned, I decided to change the thermostat myself. I obtained the thermostat and set up to do it one morning and I was able to take it off pretty easily but once I put it back on, it started leaking and wouldn't stop. I tried removing it again and re-tighten it, but didn't make it any better so I decided to have it towed to the shop after getting a recommendation of this place from a close friend of mine. Mike was the person I spoke with and once I had it towed there within an hour or so he called me and told me what the problem was. Apparently the thermostat housing being plastic I ended up cracking it because I tightened it too tight and they took care of the problem pretty quickly and within an hour or so they called me and told me my truck was ready. Once I arrived, Mike wasn't there, but the two techs that helped me were very thorough and explaining to what happened, they even showed me the piece that was broken. Lots of shops don't do this so immediately they became a place that I could trust in the future. I'll probably use them again instead of doing self repairs myself.

No quality for service, mechanics lack integrity…read more My girlfriend took her car here and they did not want to honor their warranty on her cylinders. Mechanic even admitted to me he did not write in the system which cylinders he had worked on in the car so he didn't know. To summarize, her car is still misfiring on cylinders they worked on and they did not bother checking because "I didn't check the back 3 cylinders because they're harder to get to"- what the mechanic told her.

Fast reliable service about 30% cheaper then the dealer. Honest prices and very professional…read more No other place to take your euro cars!

I requested a written estimate before authorizing service so I would know exactly what to expect…read more However, the estimate did not disclose that there would be an additional charge for "shop supplies." While the fee itself may not be significant, it should have been included in the written estimate so there were no surprises when I received the final bill. My recommendation to future customers is to specifically ask the office whether any additional fees, including "shop supplies," will be added beyond the written estimate before approving the work. Greater transparency up front would make for a better customer experience.