I am really impressed and happy I found this place. Chris, the service agent who helped me, was so…read morepersonable and honest. I had brake pads and rotors replaced.Everything was very transparent -- Chris took me back in the shop and showed me the pads and drums during the inspection and he gave me a detailed written report. The pricing was totally reasonable and everything was documented with photos through the whole process. The place is clean and waiting area cozy, but Chris got me an uber home and Mike the shuttle driver (super nice man) picked me up when the car was ready....and they washed my car and even shined up my wheels and tires (and it was really dirty). The best part is that they delivered all this great service and value without telling me every 10 minutes how honest they were and what a great deal they were giving me, and without brow beating me for a review on my way out the door! It's nice to write a review because I am genuinely impressed rather than because I was asked. And it was equally nice to have good, old school service and value from respectful, friendly people - I will definitely return.

I have driven past this business for years and now, I now live within walking distance. I dropped…read moremy vehicle off for them to check something out, and was offered a ride...which is great as most repair shops do not have that service. Jeremy was great and provided excellent service. It was a nice day so I walked home. They are professional and have great hours! They have a patio and coffee bar area if you need a snack. The price quoted was within reason and they also attempted to price match as well.

Great service and communication from their team, who made the usually-dreaded experience with…read moremechanics as painless as possible. Open on Sunday made it so much easier too!

i recently had an oil change and had work done that they found needed to be done. I so appreciate…read moreJai who did outstanding service contacting our extended warrant. Just doing this repair made my 2017 GMC drive like a new car, Thanks to the wonderful owner Patty for the rides.

I haven't used them for 2 or 3 years but I have never had a problem with anything I had purchased…read morefrom them.

I stop at this gas station to fill up often since it is so close to my house. It is very convenient…read moreand the attendants are always so helpful. This morning I had a tire issue, so I decided to try them for more than gasoline. They have a full-service car repair space located directly onsite, so I figured they could help with my tire. Sure enough, I had a roofing nail lodged in my front left tire. The attendant was wonderful and fast. He patched my tire for $20 and I was on my way. I appreciate the location of this service/gas station especially this morning when I was heading to work. If I had to go anywhere else, I would have been late. It's not a huge issue if I am late, but I really hate being late... it's just a thing with me. This is where my 5 stars really ring out. Because I was able to get in and out fast, because the attendant was so nice and because I feel it was a very fair price, I rate this service station 5 stars. I don't know how to do these things myself, so I panic a little when my tire light comes on in my car. Peace of mind is huge. I wish I would have gotten the gentleman's name this morning. If he reads this review, thank you! Don't forget to tip your service people for doing things you can't do or don't want to do. I have a maintenance package on my vehicle right now through my dealership, but after that expires, this place will have my business. I really love their almost old fashion standard of business. I feel like I can trust this place.

These are the the best mechanics!! I don't understand why would someone say " they damaged their…read morecar or they are rude?" The mechanics are very polite and friendly. I've been a customer for a couple of years. NO problems, NO RIP-OFFS, just honest !! Good people!!

This place has the worst service in Houston. The customer service is extremely rude, and the…read moreoverall service is terrible. I went in for an oil change, and my car came out worse than it went in. I do not recommend this place.

In our experience 2001 F250 Truck we purchased was taken here. They Rebuilt transmission (4R100…read moreAutomatic Transmission HD Convertor). It was still covered under his supposed warranty. truck started squealing 3,200 miles. Loss of power. Airworld has 2 years or 24,000 mile warranty. It hadn't even been a year!!! Owner Won't stand behind their warranty. Had us haul the truck over two hours there just to tell us he won't fix it. RUN! Save your money for a honest mechanic!

I took my 2012 Expedition to John. He fixed my issue in a timely manner and had my mom vehicle back…read moreon the road and running for another 200,000 miles. Thank you!!

I am a shop owner in San Juan Capistrano, CA and one of my customers broke down in Stafford, TX. I…read moreknew it would be tough finding a facility that wouldn't take advantage of the situation and try and screw my customer and ultimately, me.... Then I met Francisco and his team at Auto Expert. He was extremely professional and understanding of the situation. He provided a complete estimate to do the repairs and stuck to his price even though there were a few extras he wasn't counting on. They worked quickly and went above and beyond to make sure my customer got back on the road as quickly as possible! I am grateful for everything he and his team did to rectify a tough situation. Thank you very much for your professionalism, timeliness, and fairness in my situation. You guys are the best!

These specialists are truly masters when it comes to anything auto! The brought my classic car back…read moreto life after a car accident. They made it look like new again and made sure it was running properly. Beautiful work! They are experts in auto body repair and everything mechanical. They're easy to talk to and explain everything about my car in an easy to understand way so I know exactly what's going on all of the time. They offer great value. I wouldn't trust my car with anyone else. Have been for years.

If you are interested in buying a used car, do not go here, or at least avoid car salesman Ali. The…read morecars are overpriced (in comparison to buying private party), warranty is seemingly frowned upon, your car will only be inspected enough so that it gets off the lot, and you may be misled on certain issues i.e., "You just need new tires", knowing that you actually need something else entirely. As for the auto repair shop, you will not receive decent service from Mike as he constantly seems in a state of confusion, as is the receptionist. UPDATE: 3+ months later my car is still not out of the shop. UPDATE: 5+ months later and can't even seem to get a phone call back.

I went in for a few maintenance issues last week on my 2008 Mercedes C-Class. According to the…read moredealer, I had to get the following fluids flushed and replaced: transmission, coolant, brake, and power steering. The dealer was happy to do this for close to $1,000, which was way more than I was comfortable paying. After calling the 2 other dealerships in town, as well as 2 non-dealer locations, I decided on Spring Branch Complete Auto. I based my decision primarily on price, as SBCA was easily a few hundred dollars less expensive than the next guy. At SBCA, I spoke with Luis who was more than happy to provide good service at a great price. Luis was very polite and professional throughout my experience. He took the extra step of showing me the machine they were going to use to flush my transmission. When I learned that the flush would not include a filter replacement, Luis quickly changed the work order to include that, charging me only for the parts. I was impressed by how quickly Luis resolved my concern. And even though they offered the lowest price I found, they still offered me a ride to my job in the morning, which was a nice touch. I try to do as much car maintenance myself, but whenever a maintenance project is way over my head, SBCA will be one of the first places I call.