Avoid this shop if you have a small or individual project. Waste of time. Will not accept…read moreindividual or outside pieces. Not especially helpful or welcoming.

I recently had some items embroidered with my new company logo. The sales rep was pleasant to work…read morewith and the end products looked great. The holidays did however create an issue. I was scheduled to pick up the items on Christmas Eve and when I got there the store was closed early (even earlier than their stated holiday hours). While I wasn't able to give out the items for Christmas, they did throughly rectify the situation. Enough so that I will definitely order from them again. :)

June 2024, I had received a promo for customized tees. As I was starting a new brand, thought it…read morewas a great deal so I went forwarded with placing an order. From the start, everything went wrong. I hadn't received anything from them regarding the order - only to find out that they are also using the name 413merch and all the emails went to spam, as who's 413 Merch?! Anywho- figured that all out by myself. No worries. I want to support local and sign the contract and paid my bill. I paid for rush order and was told I would receive my tees the week of July 4th. Heard nothing. But it's a holiday weekend, so I let it slide. I then heard nothing, crickets. I finally get ahold of someone and he told me my shirts haven't even been printed. I also informed him That I was charged 3 times for the order; as well as it paying for rush order when it was already mid July. I was told the two extra charges; as well as the rush order charge would be returned. Never received my money back. Picked up my shirts 7/15/24 (there about) and said that the returns still haven't hit my account. He said give it a little bit, and if it didn't hit, we would work something out. From mid-July til today, there have been many attempts to work this out. I went to pick up cash, but he didn't have any. He wrote me a check. The check was then returned, so again didn't receive my money. Supposedly their account was hacked the week of August 18th, 2024 and that was why the check had been returned. I am in weekly contact with them and still haven't received my money. And now, no answer. This is just not ok. So, if you're thinking about using them for any customizations - DON'T. I've gotten quicker and faster service with Amazon. Ugh.

Did my order, they did it wrong, shipped it back and never heard from them. $400 lost.read more

Very Helpful and polite. Was able to work with our budget and get our shirts done quick.read more

This is not a reputable business. Do not work with these guys…read more We ordered a design and paid for rush delivery -- everything up to this point has been smooth. Talking on the phone, discussing inks, sizes etc. As soon as the order was "done" they went cold. No tracking number provided no updates, no communication. We waited 2 months and we're forced to file a dispute with the bank. They called us after a long string of texts, emails, voice mails, even messages on social saying that your product is done and in customs. After that they went cold again and zero communication, zero replies, zero support. Long story short, our order never arrived, no tracking number was provided, and they wrote us a cold message saying "if you don't want the product shipped we will offer to pick it up in our shop." Complete scammers -- do not give them your CC info.

Never again. Rude. Unprofessional. Poor Quality. Overpriced…read more I really don't like writing negative reviews, but I feel like I have to on this one because I don't want anyone to have to deal with this type of service when there are good embroidery shops all over Buffalo. Each interaction was worse than the last. Rude to other customers. Rude to me. The final straw, nasty to my wife. On top of this, the quality of product ranges from average to very poor. Took liberties with my product decoration and ruined all of my clothes. If you're looking for somewhere to get your embroidery done, look somewhere else.

From the owner: We do 1 to hundreds of items for the best service you will need.read more

real cool guys. cheap rates, fast turnaround. needed a piece done on short notice and had it the…read morenext day. saved my halloween. thanks!