Truly SERVICE in every sense of the word. These folks know their products well and want satisfied…read morecustomers. After having purchased my tile at Madison, I didn't bother to shop around for price on a rug pad. Having just spent 10G on hardwood install, a proper pad was necessary under my wool oriental carpet. Can't ruin new hardwood! The store was incredibly busy mid-afternoon. I waited patiently and was rewarded with great pricing on the perfect product. I will never shop anywhere else!

Madison Floor in Tonawanda did an excellent job installing my new kitchen floor. They arrived when…read morescheduled and completed the work in the time they estimated. The installers Joe and Chuck were true craftsmen. Thanks Madison for a job well done. Bravo.

I took three Kilim rugs to be cleaned recently. I don't know how old the rugs are or when they were…read morecleaned last, one had some small stains , the others just needed to be cleaned before they were moved. Tiftickjian did a great job cleaning them, the stains were still there but now barely visible, the others looked brighter. They looked so much better. I don't know how the price compares to other places but I do know I trusted them with these beautiful rugs to not harm them and I was correct. I will definitely take them again when they need cleaning.

I was overcharged for a service. The fee was never discussed with me and then I received an…read moreoutrageous bill. I won't ever send any business here.

Probably the best furniture/home decor I've seen in upstate NY. Nice price range as well. Friendly…read morestaff is always a plus!

I just had an excellent customer service experience. My mom purchased two identical rectangular…read morepillows from Room, both stenciled with the word "Buffalo" and the coordinates of the city (latitude and longitude). She gave one pillow to my dad and the other to me as Christmas gifts. Shortly thereafter, we discovered that the paint used to stencil the letters and numbers on the pillow was water soluble and wiped off with a damp paper towel. It would have been impossible to wash or even spot clean the front of the pillow case without also removing the stenciling. Today, well beyond the 14-day return policy stated on the receipt, my mom and I brought the pillows back to the store to see if there was anything we could do to protect the paint on the front of the pillow case (Scotchgard wasn't going to cut it). As soon as we walked through the door, we were greeted by an associate. We briefly explained our concern to the associate, and then without even batting an eye or even checking our receipt he apologized, stated that he was unaware of this issue, and immediately offered to exchange the pillows for other merchandise. We ended up selecting different Buffalo-themed pillows. Room offers beautiful contemporary furniture and home decor, and after spending time looking around the store and observing the quality of their merchandise, it's obvious that the faulty pillows were an anomaly and in no way typical of the products sold by Room. My mom and I were both impressed with this customer service experience and appreciate the attention we received.

This was my first time that I have been to Home outlet and I gotta say I was very impressed with…read morethe store and the staff, very helpful, love the personal attention. I bought three doors nice quality and as there web site states that they have the lowest prices in town. I will have to agree, they beat the local building supply store by 56 bucks and the quality was just as good if not better. I am redoing my bathroom, I will definitely do my shopping here. They have a nice display of showers and vanities on display For a fair price.

We got a pretty 7x10 patterned rug for under $100, so that was awesome. (there was only maybe 3…read morechoices in larger sizes -- otherwise most 8x10 and 9x12 rugs were solid color) Otherwise, I can't say I was impressed by their pricing on the majority of other items. The employee was RIDICULOUSLY slow... I mean, I looked around thinking maybe I was on a hidden camera show!! My 6 year old was with me and she later said that he reminded her of "Flash" the sloth from the kid's movie Zootopia -- and I laughed out loud b/c she was 100% spot on. He literally moved sooooooo slowlyyyyyyyyyy, lifting up his scan gun inch by inch, cutting open the plastic to get to the UPC......... just crawlingggggggggggggggggg. I brought my kiddo into the public bathroom and turned around and walked out. GROSSman's bargain outlet is right. One door was welded shut, and the only remaining toilet was FILTHY. Floor: filthy. Wall: filthy. Repulsive.

My husband and I did our research prior to selecting a provider for new carpets. We got quotes from…read moreand looked at product from many businesses and felt Kenny Carpets was the right fit for us for many reasons: - the price was reasonable and in our budget - they could deliver/install the carpets in a few weeks (another company had a month wait) - the staff were all extremely attentive and helpful We worked Conner who was immediately very friendly and helped us decide on the right carpeting for our needs. He didn't try to push us in any particular direction but listened to what we wanted and made suggestions. He also gave us the heads up for an upcoming sale so we could make sure we got a good price. One the day of install the team worked quickly and did a thorough job cleaning up afterwards so we didn't have to worry about any mess. My husband and I are beyond happy with our new carpets and cannot thank Connor and the entire team at Kenny Carpets enough for making the experience quick and easy.

Still refusing to fix there installation errors. We're done…read morebeing ignored and will just pass the word buyer beware

The team arrived on time and did quality work. While some stains didn't come out as expected, they…read moredid lighten. Surprisingly, other stains were removed completely, and one bedroom looked better than I anticipated. They put in great effort and definitely extended the life of my carpets. I will use their service again.

John and All-Ways carpet cleaning was recommended to me through a colleague and I am so glad they…read morewere. John responded immediately to my inquiry and came to my home to give me a free estimate the same day. The team took on quite the job cleaning my basement after it was flooded and they left it shining! Honest, professional and quality work. I am grateful!

I usually do not take the time to post a review unless I am really wowed! I had the BEST EXPERIENCE…read morewith the whole team at this Carpet Factory Outlet. first of all, Tom, our salesman was personable and down to earth. I know what I want, and he was great with me shooting him down and pointing me in the right direction! Scheduling was easy and flexible. then there were the installers.... OMG, they were wonderful! super nice, kind and personable, not to mention they did a great job and helped us repair someone else's mistake. AND, we're even honest about my wall paint colors! Just a great experience! Thank you!

Awesome place to do business with. Came and measured rooms next day after stopping by to get…read moreInformation. After ordering carpet they came in 2 days after it came in. Installers were excellent. Would definitely buy from again.​​

The good is they were responsive and on time. Very expensive for basic work. I ordered a move out…read moredeep clean of a single family home in Kenmore. The home was almost completely empty and didn't need any furniture cleaning - just the actual house needed to be clean.med. They didn't bother to vacuum the rugs downstairs, wipe any of the light fixtures or any of the window sills. I paid extra for a fridge clean and it was wasn't cleaned but wiped with a rag. This clean cost me $500.

Great service. We needed an odor removed from our vehicle and Ray was able to come out the same…read moreday. The car smells amazing. We absolutely plan to give him a call again!