This is the premier location for fresh seafood in the Howard County/ Anne Arundel area.read more

We wanted a special treat for a BBQ we were throwing, so we decided to try this place, based on a…read morefriend's recommendation. They have only been open for around seven months, but hopefully they'll be here forever! The price for the large size male blue crabs were a little more than we wanted to spend, so we decided to go with the medium males. Fortunately, they were having a special on those, so they were even cheaper than we expected to pay. Make sure you ask about any specials when you call. The crabs were FANTASTIC! Perfectly seasoned with Old Bay, perfectly cooked, no mushy spots, and even though they were mediums, they were bursting with meat. The crabs were ready and bagged when we arrived for pickup, tasted incredible, and I think ordering crabs from here will be a new family tradition.

I have been a loyal customer of Hard Shell in Elkridge for quite some time, and this is the first…read moretime I've had such a disappointing experience. Yesterday, I specifically ordered female crabs, but when I got home, I discovered that I had been given male crabs instead. To make matters worse, the crabs were mushy and tasted spoiled. They were not edible, so I threw them away because I wasn't going to let bad seafood sit in my trash and stink up my home. When I called this morning to explain what happened, instead of listening and trying to resolve the issue, the employee I spoke with became argumentative and dismissive. This isn't the first time I've experienced his attitude. He is consistently rude, unprofessional, and seems more interested in arguing with customers than providing good customer service. I've purchased crabs from Hard Shell many times over the years and have never had a bad batch until now. This experience was extremely disappointing, not only because I wasted my money but also because of the way I was treated when I called to report the problem. I hope you will address both the quality of the seafood and the customer service being provided. Loyal customers deserve to be treated with respect, and I believe your business would benefit from having employees who are friendly, professional, and focused on resolving customer concerns instead of creating conflict. I would appreciate hearing from you regarding how you plan to address this situation.

Heard so much about this company's crab cake and it's was okay, found shells in it and was like…read morelittle salty...

The crab meat is coming from China, brought 5 cans, supposed be lump meat, after opening 1 can it…read morelooked like minced fish, returned the 4 cans and will stay away this companies product...HORRIBLE!!!