If I could give zero stars, I would. This has been one of the most frustrating customer service experiences I've ever had. For months we've been calling to have our trash picked up and to pay our final bill, yet our trash has repeatedly been left sitting while we continue to be charged. Every time we call, we get a different answer. The representatives we've spoken with have been rude, dismissive, and completely unhelpful. Not once during our previous calls did anyone mention that we were supposedly under a contract. Now, after months of trying to resolve this, we're suddenly being told we're stuck in a contract and will continue to be charged anyway. It's incredibly convenient that this information only appeared after we questioned the ongoing charges. It's unacceptable to bill customers for a service you're not providing. Expecting people to continue paying while failing to pick up their trash is bad enough, but treating customers with disrespect on top of it is even worse. I would strongly discourage anyone from using this company. If you value honest communication, reliable service, and basic customer respect, look elsewhere. read more

HORRIBLE. I've been getting roll off cans my entire career as a construction professional between building high-rises in Boston to my own developments on the suburbs . I mean I've probably have gotten thousands of dumpsters in my life and this was the WORST experience I have ever had in my entire life . I couldn't use my regular Disposal Company due to the proximity of my project so I figured I'd try these guys for the first time . I don't even know how I could possibly articulate how bad this company is . I called for a dumpster removal at my job site on Thursday and they didn't grab it until Wednesday 7 Days Later . I called every single day saying that it needs to go immediately because I have concrete coming for my trench drain. I scheduled my jobs hour by hour and day by day and I will never ever use this company again. I must have talked to three or four people over those 6 days of begging them to please get rid of this dumpster they all made a very clear that they could care less about my business. They would say I'm trying our best , we're trying to find a driver, he's leaving now and heading to your job site but never showed up , I don't even want to go on anymore . I'm probably going to need another couple thousand dumpsters for my job sites in the future and they lost all of them for one 30-yard dumpster . Although it doesn't seem like they care the way I was treated and talked to. read more

I have been very happy with the trash pick up. However, the company has institute this new billing platform. My credit card did not work. So I called into customer service. They are unable to apply the new credit card to my billing profile. So that means I have to call the company every quarter in order for them to process the payment. The girl that I spoke to said there was no way whatsoever for her to apply my credit card to my account for automatic payment quarterly. This is the most ridiculous thing I've ever heard. Looks like it's time to shop for a new company where I don't have to beg them to take my money. Absolutely ridiculous! read more

Pros: Very efficient billing department which sends out bills and receives payments promptly. Cons: They often do not pick up the trash. Nonexistent customer service. Overall: Go with another company. Burn your own trash if you have to. Save money and aggravation by steering clear of EL Harvey. It is hard to find a company that has this many one star reviews. One star is generous and likely due to the fact that 0 stars is not an option. read more

They miss picking up weekly trash that they are contracted by the Town to do. That's fine it happens but when you call them 3 times, leave one message and email them asking for it to be picked up and they never do it is unacceptable. They tell you everytime you call "don't worry they will be there today"....or...."your on the list today" but they never show up. I would call that lying to the Customer. Mind you it was not just our house they missed but 2 other houses on our driveway. Very poor service. read more

Worst trash company ever.. they suck 4 weeks waiting for trash pick up should be picked up every 2 weeks still waiting a month now.. And they will have the nerve to charge you $150 if the dumpster is full to the top .. run away find a better place and the people on the phone rude asf read more

One star - Extremely disappointed The website says this place is open until 5 PM, and there's a sign at the location that says they close at 4:30 PM. I arrived at 4:00 PM and they still refused to let me unload my truck. Completely misleading information both online and on-site. I lost time and fuel for nothing. Very unprofessional. If you expect reliable service, I recommend going elsewhere. read more

Unfortunately I live in a town that has a contract with this company. They are so extremely picky and will skip you for any reason with no explanation. My recycling bins were full so they skipped us. Yes that is correct they won't take it because it is full. Is that not the point??? I called and was told it was because the lid has to close yet my neighbors barrel has NO lid and they had theirs picked up. The only thing they could do was tell me I can pay for another barrel. Absolutely disgusting business. Lazy trash people that won't just pick a box off the top of the bin so the arm can take the barrel. I hope they go out of business. read more

Pay extra and go with another company!! Cancelled my service in January and was told I would get my refund the beginning of February. NOPE!! Now beginning of March and still nothing. Called and they said they had an issue with their system so they couldn't process my refund. TOTAL LIE, as I had a friend quit at the same time and got his refund 3 weeks ago!! I hate Liars!! Then they told me it would take a couple weeks to process!! REALLY? When I make a payment it is taken out of my account the same day!! AWFUL!!! AWFUL!!!! AWFUL!!!! read more

Took over Mr. Trashman;s routes in Stow MA, and has raised the monthly rate from $44.33 per month to $ 54.33 per month with no better service at the curb. They leave the containers in the road with the lids open as they use automatic hauling to dump containers. Doesn't take anything outside of the containers. Sometimes skips the house as their truck is full. Time of day pickup is sometimes the next day with no notification by phone or email. read more

E.L. Harvey & Sons - Open bin in the road. - Recycling Center Near Me - Westborough, Massachusetts

Worst trash company ever, and I've deal with several over the years as a landlord. My contract expired and all I did was get bounced from one person to another while trying to cancel. Complete run around. They should concentrate on providing good service instead of wasting time playing games. Bottom line is you need to read the fine print carefully. If you don't provide notice in writing at least 3 months prior to your contract expiration they automatically renew it for twelve months. They also raised the rates 90% which they claim is allowed based on the consumer price index. Now they want over $800 to cancel an already expired contract. I think the State should look hard at regulating the Trash industry through the Dept of Public Utilities now that they are basically becoming a monopoly. read more

The trash truck smashed the barrel into our fence. Eyewitnesses contacted us and took pics of damaged fence Harvey trash boss told me that if it wasn't captured on video they are not responsible We paid the $2700 to replace fences read more

They forget Trash and the employees answering the phone LIE TO YOU. They're Nothing worse than Dishonest companies. I had call 2 times first was a woman who usually answers the phone. The next time Tiffany, both said Trash would be picked up. My husband is Elderly with a Torn Rotator cuff Dragging Trash in and out for 3 days! They NEVER CAME! I knew they wouldn't this isn't the First time this has happened. The women who answer the phone had NO IDEA TRASH WASN'T PICKED UP OT WHY it wasn't . They're ZERO COMMUNICATION between drivers and the office so nobody knows what's going on and the Drivers just do what they want apparently. They make you wait listing to a recording saying Get the phone AP. Then the Phone AP says "we can't find your address" "Well that's just for commercial accounts" she said! Why not say that on the Recording before we get the AP get frustrated for 1/2 hour then finally call. I would Not recommend doing business with them. read more

E.L. Harvey & Sons - Trash still here after 6pm after being put out 3 days and 2 phone calls. - Recycling Center Near Me - Westborough, Massachusetts

They always raising prices and they auto renewed my contract. 5 year auto renewal without an email or notification. Just awful. Avoid. Their sales rep is also poor at getting back to you. Use another company. read more

In the past I had put out extra recycling next to my recycling bin and Harvey would take it. So I had a TV box and I put it out next to the bin and they didn't take it this time. I emailed the customer service and they replied that they don't take extra recycling on the side of the bin. Fine...so I put the TV box into bin. I folded it up the best I could ( the box is super thick) and put it in the bin. It is sticking up a bit however, they have taken the bin like that before and other customers in the neighborhood. Now it has been 2 weeks and they have not taken my recycling bin and my extra recycling in being stored in my garage. No email or call to a reason why. I pay for a service and I'm not receiving the service or communication. So I emailed them to come get their bins and I will go with a Rutland company. I'll give my own town my buisness. Bye Harvey and Son read more

Would give a zero star if it was an option. Never had to deal with a company that was this awful in terms of customer service and dispatching service. Our town (Holliston) contracted for residential service with this company and E.L Harvey's service is not reliable at all. Their customer service reps never have accurate information on when a missed delivery will be picked up. Town of holliston stop contracting and mandating we have to use this company for our trash and recycling - they are trash - no pun intended read more

Great trash company highly recommend them to anyone. Their customer service team is also great and helped me with billing issues

Harvey "partnered" with another local company and traded off our service telling us in their notice that they were "excited" to announce that we would now have another provider who we would pay the same (actually more than that providers rates) and have our recycling cut from weekly to every other week. We received their letter the day they change took effect and missed the new pick up day as a result. Horrible communication and poor way to treat their customers. read more

Horrible customer service. That's all I have to say. Upon calling after the fourth week of no trash pick up and no communication, I was told by the young customer service representative that "I don't even understand how garbage works". I very quickly through this business right in the trash. read more

E.L. Harvey & Sons - They never pick up the trash. - Recycling Center Near Me - Westborough, Massachusetts

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I think most people agree that when you sign up for a curbside trash pick-up service, there won't be any additional charges unless you put out additional barrels. This company will find any way to charge you extra money, including if your barrel has bags above where the lid closes. They charged me extra weekly bag fees for two or three months. Nowhere on the website doesn't say that they will charge you for overflowing barrels. Moreover, there's no way they're counting the number of bags in each of your barrels because they never get out of the truck. So, if you think you're paying for a fixed price for trash removal, guess again. My neighbor already switched, and now I've switched. Thankfully, we live in America and we have choices for the businesses that we support. read more

I reside in a town that has contracted EL Harvey - Several times, waste drivers/ operators for my route will skip the recyclables. Tuesday is my regular pick up day. Here's the time frame: -Tuesday - skipped recyclables (called customer service and they assured me that the route is not over and that the driver will be back.( never returned) Called Wednesday - they showed me that someone would come out and pick it up. No one ever came. Called Thursday, same thing, they promised me someone would be out and no one showed up. Called Friday, once again they said they apologize that someone would definitely come out. Sat - Sun - closed Called early Monday morning. They told me that they were just picking up on my regular Tuesday pick up day. There is no accountability for this company. This is happened for my town several times to other residents. Even if you call ahead for a bulk item pick up , they will never show and pick it up weeks later - after several calls. Absolutely awful.:-(. -- read more

Nasty people nasty rude disrespectful and have not respect abused the conversation I own home they refused to pick up my trash a trash they told me they told me they where Goin to pick up never did and then the Manger called me very aggressively being very angry and speaking down to me it my fault lol k lady ur on some drugs becuse that doesn't make sense do your freaking job . Pick up my trash and stop talking to me . U sound dumb and u sound depressed and desperate I don't care about your personal life pick up my trash that I pay withing my tax that it other then that see u later read more

I didn't chose these people as they took over for the company I did use. 1) Their customer service is horrible. The people you talk to on the phone are not empowered to actually do anything (like fix billing issues) or they are incompetent or both. 2) They do not recycle. Both trash and recycling go into the same truck with the same rear container. I would give zero stars if I could. Don't walk, run away from this company. Going to try out Republic. read more

In 22 years my carrier missed our house (2) times; EL Harvey took over (20) months ago and missed us (4) times. My neighbor and I who also has them are always afraid they will fail to keep the promised schedule. They never call you when they are going to miss you, don't text- nothing. Since being bought out by that "waste connections" from Ontario in Sep. 20021- there service has become like the garbage they pick. Our neighborhood in Millis is planning to all fire them and get someone else. read more

I closed my account as soon as possible (called on December 31st and January 2nd, as January 1st was a holiday) when I discovered my bill had been increased by 10%. I was informed this was due to a cost of living adjustment. During the call, I confirmed that I wouldn't be charged $190. However, three days later, $190 was withdrawn from my account. I immediately called to request a refund and was told that they only process billing at the end of the month, so I would have to wait until the beginning of February to get my money back. When I asked to speak to someone in billing, I was told there was no direct phone number, but someone would call me back. I never received a callback and contacted them again on the 9th and 16th of January. Today is February 12th, and it's been over a month without my money being returned or any contact from them. How many people get a 10% cost of living increase yearly? What institution wouldn't be tacking on interest for money not received along with threats to pay the bill? I would like my money back, with interest. read more

This company is absolutely ridiculous and I doubt will be in business for much longer. First they more than doubled our fee in one period without even bothering to let us know. Our condo then cancelled contract with them and it's taking them 3 weeks and counting to remove remaining garbage and their bins of the property even with multiple calls to them every day. This deep negligence and incompetence has now led to a mice infestation problem in this scorching heat. They should not be allowed to operate such a critical service and will be reported to health department for their practices read more

What a joke of a company they are. Bought out by a huge company called Waste Connections, you figure they would have the resources to be better, but that's totally not the case at all. Horrible management and terrible service. They purchased Harvey and ABC Disposal, and they completely ruined them both. read more

Terrible Terrible Terrible!! They took over my previous service who I never had an issue with. They raised prices and customer service tanked! If you have another option...choose it! I wish I could submit the review with 0 stars. read more

I was originally with Waste Not when EL Harvey & Sons took over. They have disrupted my service 3 times with no email or phone call over a billing issue on their end. We are signed up for auto pay! We're officially ending service with them and switching to another company. Horrendous communication and customer service. read more

I'm NOT a customer of E.L. Harvey. Never will be. Their driver carelessly backed up on our front yard and tore up our lawn when they delivered a dumpster in our neighbor's driveway. My husband called to report it and emailed them photos of the damage. They admitted fault but didn't apologize or offer to repair the damage. They said they're off the hook because the damage was under $2,000. This company has so many terrible reviews and unhappy customers that I'm shocked they're still in business. Stay away from E.L. Harvey! read more

Extremely unreliable. Didn't pick up trash for 2 consecutive weeks. Was told the dispatcher refused to pick up and ignored the ticket. Do not recommend. Ended up canceling. Horrible, read more

This company is absolutely horrible. Their customer service is atrocious and they nickel dime people for an extra bag of trash. They don't show up on the right day (without any notice). Also, they leave trash around the cans if something falls out, and often throw the cans to the side of the road on their sides. They left a few of the neighbors dirty diapers on the road recently... They don't answer their phones often and their price isn't competitive before they charge for extras without warning. I never thought in my life I'd be giving a review about a trash company, but avoid these guys at all cost. They're THAT bad. read more

Trash was supposed to be picked up at the beginning of the week and left it out the night prior as I always do. Driver missed my house on his route. No big deal I'll call and get them to come another day. I was told they'd arrive within 1-2 days to collect. Noontime on the 2nd day I call again and am told that my "Ticket was marked as complete" despite trash still being there. Rep apologizes for the mistake and says he will put in a new ticket to make sure it's collected the next day. Next day at around 2PM still nothing. I call and they say the 2nd ticket was never created, but someone will be out on Friday and that they were notifying a supervisor. I call 9AM Friday morning to make sure I'm on the route today. Was told yes by the rep. 2PM rolls around still no pick up. So I call again and was told there is no ticket for Friday pick-up, but they were going to reach out and it would be handled by the end of day. An hour later, I call yet again and am told to wait until next week. Horrendous service and could never get a straight answer out of anyone. Was told 5 different days for trash pick up and when I asked to just talk to supervisor to see if anything could be done I was told "none are available today". read more

I would give zero stars if I could. Horrible Horrible service. They changed pick up date without notifying me. Apparently they did a robo call, which according to their rep a lot of people did't get Including myself. I called for a pick up and the rep assured me they would be out in 1-2 days. Day 2 no pick up called back and was told I would have to wait until next week. I also wanted to let them know I'd be away For a few weeks over the summer and would like to get credit for the weeks with no pick up. They won't credit you unless you put your account on hold for 2 months. "To much of a hassle to credit people" according to the rep. read more

Moved to N'boro in Dec 2021. Hired EL Harvey for trash and recycles. Seems simple enough. Have had to call numerous times to get pickup completed, and then they don't even show, and the ticket "expires" after 2 days. The drivers seem to go on the street next to me, but are not looking for new customers on their manifest is all I can gather. We'll see how it goes the next few months, but won't be paying them till they actually do their job. Novell concept. I heard the Town does pickup as well. Gonna check that out. Caveat Emptor read more

Worst company I've ever dealt with. They took over Dover which we never had an issue with. EL Harvey has missed several pick ups and the last one they claimed I had a balance which I did not then they picked up our trash and our whole street a day late. They can't even take responsibility for their own errors, Their customer service people are down right rude. We are finally switching to another company that will no doubt provide better service and they are $12/ month cheaper. I've already spoken to them and they have a pleasant attitude toward their customers. read more

Like others have mentioned recently, I did not chose this company. Was a very happy Roy's customer for many years. In 8 years of service with Roy's there were zero, ZERO, missed pickups weather be damned. EL Harvey took over and there have been 4 missed pickups in 2 months. No notice. They DGAF when you call. All I can do is switch to a different company; and that's what I did. read more

Curb side trash collection and recycling Ridiculously priced and poor communication from the company. Yes they are a Trash company. They increase their prices without prior notification. Even if you pay upfront, they will only use that amount as a account balance and deduct trash collection fees from that account. They increased the fees in December without a written prior notice. All they provided was a clause at the bottom of my quarterly invoice indicating the price increase. Very disappointed by their service, communication and prices. I'm going with Republic which is cheaper. read more

They came to pick up my trash bins and the driver got out of the truck, opened my recycling bin, took out a box, and threw it onto my lawn. I contacted customer service, and they called me back and asked to send them an email. I emailed them with a photo of the box in my yard. Never heard from them again. I called them a week later. The rep said someone will call me. I messaged them on fb and they left me on read. A garbage truck driver who litters in customers' yards...Cool. read more

Terrible service. Skipped trash pickup. There solution was to come next week. Unwilling to credit my account for missed pickup. After canceling service, they won't pickup my bins. I have trash that is going on 3 weeks old. It stinks and is attracting flys. Avoid this company at all costs. read more