I went to get blood drawn and it was very fast I didn't have to wait and staff was also polite.read more

I had some blood work at the Lab Corp in Wellington and was very dissatisfied:…read moreThe person doing the work held the torniquete in the arm for too long and my results are not correct. She also also bruise my arm as she was switching the blood vials and perforated my vein, now I have a big bruise! Lab Corp needs to put cameras to see what their employees are doing, will not be going back there again, they do not seem to care how they do their jobs. One star rating if that!

The guy who answered the phone is beyond RUDE! I will never go to this place. I arrived at 345,…read moreknocked on the door for 5 minutes. No answer Decided to call because still no answer. Answers the phone and says they won't be open until Tuesday. So when I asked when did they close since I've been knocking for 5 minutes. The guys response does it matter? I asked if he was the owner because he was rude. And he continued to be rude. If this old cranky ass man isn't the owner he should be fired! And if he is, I hope your business closes. You suck and your crappy business sucks! I'll be sure to make more reviews so everyone knows how unprofessional this place is. Also the place is suppose to close at 7pm now before 3:45! Hahaha shitty place shitty customer service shitty old man!

I Normally don't make reviews since business are doing their best,more now with all this…read morecoronavirus situation,but the moment I was getting inside this location I noticed that the place was like an "improvised office" ,I swear that I didn't see a single person with medical training or with a doctor uniform to at least pretend that they know something about medicine,the coronavirus test is $70 for each person,I don't mind the money but if someone with symptoms is not even testing positive,then the test is garbage or a scam,the day after I went to the hospital and the person I was checking there was possible,I know is hard for business to survive nowadays but I won't let this happen to others,also the person who told me about this place was having the same results,first testing negative and the next day positive.

there is no front desk person. long wait even if your just dropping off the specimen. no help no…read morereal person only a kiosk

I had to go to Lab Corp because Quest did not have a test I needed done. Very pleasant staff, quick…read moreservice, and gentle care. I will definitely go back when necessary.

I get blood work frequently and I am afraid of needles!!! They make it easy and fast!. Great…read more parking, Extra Clean facilities. Always on time with appointments, excellent, respectful and professional service. Their website is the best it makes it easy to make an appointment, get my results to getting them to your Dr. and the check in process is Super fast. All flevotomists are excellent. Thank you for your help, diligence and patience.

Exceptional and caring staff! Thankful for this lady who went above and beyond to help my daughter…read morewith her fear of needles. Once you get passed the door all the staff is actually very kind. When you are sitting in waiting room it feels cold and not welcoming with new computer system but, the actual staff is warm.

Check in was super simple and quick, all automated, similar to an ATM. While I wasn't taken at my…read moreappointment time, it was only a 20 minute delay...not bad. Waiting room was clean, as were the appointment rooms. My technician was super effective, friendly and quick which I appreciated!

Arrived at this location with the intent wait as a walk in customer. The Quest website set clear…read moreexpectations that walk ins are welcome, however you may have to wait. While I was at the check in kiosk, an employee came out and informed me that they do not take walk ins and that I needed to scan a QR code and come back another time. Keep in mind the lobby was empty this whole time.

Clean, nice waiting area, on time appointments, easy online appointments and check in. I've had to…read morecome here a lot lately and they are always fast, efficient, and kind. Caring staff and quality time of service. I really like this location.

The best thing I can say is it was easy to get an appointment and the phlebotomist was very…read moreunderstanding and quick. Unfortunately there was almost no communication ahead of time from Quest. I didn't know I had to show up with my lab order printed (no way to upload it into their system? Nope). Luckily there was a print shop open a few doors down. Okay, no problem, I go print it and bring it back and wait. The sample hemolyzed, meaning the red blood cells exploded and the sample is not be usable. I understand this happens sometimes, apparently due to issues with drawing techniques or problems during sample transport, but Quest made no attempt to communicate this to me. Instead I was stuck on a "waiting for results" screen for weeks (should have resulted in 2-3 days) and my ordering doctor couldn't even see the test in the system. Online help was useless. I had to call to speak with an agent and only then did I learn the results will never appear because the test couldn't be run on the sample. And then they wouldn't even refund me the cost of the test, just said to come back in to have it drawn again LOL. I would stay away from Quest in general. Not a user friendly system. It was an unclear and confusing process and I'm comfortable with technology and following directions for tests like this. If you do manage to get a useable sample drawn, the staff were all lovely.

Male who always works at this location is always attentive & professional…read more After making appointments on line, you sped right in. Location easy to get to

Terrible experience- I made my appointment early March had to wait 2 weeks because on line it said…read morethey only had March 17th available. I was checked in on line plus checked in when I arrived . People that didn't have an appointment they only checked In When they arrived there. One woman told me I didn't have to go online and make an appointment. I could have just walked in. I sat there for 1-1/2 hours and people were coming in and leaving - I was just sitting and waiting. One girl came out around 45 minutes after I was there and ask whoever was left for their paperwork which I gave her. There was no one left but me. I had to knock on the door to tubs out why I was still waiting. No one answered for 5 minutes. The girl that took my paperwork lost it they had to find it. They close at 3 - it was 2:45 when they called me in - i was there since 1:15 Terrible go not recommend they go not know what there doing - it's a flap I. The face for Walgreens- I won't even get my prescription from any Walgreens

Setting up an account on Quest website was easy. my lab results right there at the touch finger.read more

The care I received Tuesday, June 4, at the Quest Diagnostics location at 10620 W Forrest Hill Blvd…read morewas beyond appalling. The woman assigned to my bloodwork entered the waiting room loudly yelling my name, followed by, "she's not here anymore," presumably referencing another patient. When I followed her to room #3, she asked for my paperwork. I provided what I had and mentioned that I had additional paperwork in my email. She curtly replied, "that doesn't do anything for me if it's in your email." I then had to request the email address--information I know they possess--to forward my paperwork. She pointed dismissively to a paper on the wall. Upon examining my other documents, she declared one test couldn't be done until July and threw the paper on the floor; she did pick it up afterward. Despite having another set of orders that she could have started on, she instructed me to wait in the waiting room until she received my email. She subsequently emerged twice, with an attitude, claiming she hadn't received my email and blamed it on my cell service, prompting me to step outside to resend it. On her third trip to the waiting room, she again claimed she hadn't received the email, despite it showing as sent in my outbox. When I inquired if there was a possible mix-up between an "O" and a "zero" in the email address, she dismissively responded that it didn't matter--something anyone familiar with email would know is crucial. I was about to ask for my paperwork back to leave when another, much kinder woman came out to inform me she had received the email. The original phlebotomist, realizing her inappropriate behavior, did not return to complete my bloodwork. While this unfolded, I witnessed her dismiss an elderly woman seeking support for her appointment entirely. Having bloodwork done is already stressful, and the blatant disregard for patients exhibited by this associate was, as stated, appalling. I will not be returning to this location and will request my doctor send future bloodwork to LabCorp instead. Quest should investigate this particular associate (unfortunately, I didn't catch her name, but she was in room three, black, with bangs, a nose ring, and long acrylic nails). While I understand that everyone has tough days and we should assume positive intent, her outward rudeness was inexcusable. In addition to posting this review, I will be forwarding this complaint to Quest's corporate customer relations.