My wife Jenny and I used LL Travel to get her Vietnam visa after getting married and updating her…read morelast name. Julie helped us and seemed friendly and professional. She handled the passport renewal, took her photo, and told us she'd notify us when everything was ready. I picked up the passport when told it was ready, but Julie wasn't there. Another staff member handed it to me after making a copy, and we trusted that everything was complete. Jenny didn't find out until she was at the airport for a red‑eye flight that the visa was never placed in her passport. She was nearly denied boarding and had to apply for an emergency visa on the spot. It was incredibly stressful and cost us extra money due to their error. When she called Julie afterward, LL Travel refused to reimburse her and claimed they tried to contact her. We were never notified ahead of time that the visa was missing or needed to be picked up separately. Mistakes happen--but refusing to take responsibility is unacceptable. This was careless handling of important travel documents, and their response showed a lack of accountability. I would not trust LL Travel again. Proceed with caution.

My family has used this travel agency for years whenever we book travel to Asia. I've booked…read moreflights to Thailand, Viet Nam, Korea, Japan. My recent visit was to get a 5 year Visa for my upcoming Viet Nam trip. The whole thing took me less than 15 minutes. It was $70 each. They will call me back in 2 weeks to pick it up. They take cash, Venmo, and Zelle. Eva and Julie are both great and very helpful. Highly recommend for Visa services.

I'd recommend Silicon Valley China Visa if you want to skip the consulate lines and the two trips…read moreinto the city. The time savings alone made it worth it. I looked into handling my China visa through the SF consulate myself, but it required two trips into the city and long wait times. I decided to use Silicon Valley China Visa instead. Daniel handled the process through WeChat and took care of everything end to end. Pickup and drop-off were done in Milpitas, so I never had to drive to SF.

Fast, friendly service to get visa to China. I worked with Daniel to get my family's tourist visa…read moreto China. The whole process was well explained and the communication was excellent. It took just a few short weeks to get the visa and Daniel helped me along the way. He reminded me to check the portal since the Chinese website does not send notifications after the application is approved. The price is also reasonable, even got a discount for two passports. If you want fast and reliable service to get your Chinese visa, I recommend this place.

I've been purchasing plane tickets to Taiwan through E Travel & Tours since last year, and I like…read moretheir prices & service so far. A friend of mine introduced me to Jessie at E Travel & Tours last year, whom she's been using for years. Jessie is very friendly, patient, and helpful. She doesn't push you to buy plane tickets as soon as possible from her, and lets you take your time to think it over. When I was going to buy some United Airline tickets from her earlier this year, she actually suggested me to wait because she was certain that the prices were going to come down in a month or 2... and she was right! I ended up saving $100 for my ticket to Taiwan. I always call around to find the best deals on plane tickets, and so far E Travel & Tours has been able to provide the best price every time. Their pricing beats Travelocity, Expedia, Orbitz and even the popular Chinese travel agency "Just Holiday". Jessie is very responsive through phone and emails which I appreciate. She will always be the first one for me to call whenever I plan a trip to Asia.

This is my first review. So please excuse me for rookie mistakes…read more I know agents have better access to tickets than any web portal when it comes to Asia-bound flights. I found Jessie her from Yelp and use her over a local Portland company because of her attentive service, even though she is extremely busy. It turns out this is the best decision I've made. I was given several options, after I told her my complex situation and urgency. She gave me her own experience, but not pushing me to buy anything on the spot. She even suggested that I google around to compare shop. But she would be more than happy to help. Well, I did. (I consider myself very savvy surfer -- spending hours to get the best deal.) And I cannot find any deal better than what she offered. So I went back to her to buy the ticket. I wanted to hold, but not purchase because something are still in flux. Well, I flip-flopped at least 5 times. Jessie was as helpful to me as the first time. She was very patient and resourceful. I kept honest about my indecision and she was extremely cooperative. I finally made up my mind and took one of the options. At the last stage of ticketing, she wrote back and said she got the price down a bit due to currency fluctuation. Happy surprise! Then, I went to Taiwan and things didn't turn out as planned ... short story: I have to change the return flight several times. Jessie really helped out. She found several options and booked my flight back. (Bonus: I sent her requests during her late hours and she did her best to respond after hours.) I couldn't have been in better hands. Jessie can do things that even the airline representatives cannot. She is resourceful and attentive. And she offers as good of a deal as anyone else. You can't go wrong with Jessie.

We cannot thank Amy Tan enough for the truly unforgettable trip she planned for us. This was a…read morelast-minute getaway with some very unique circumstances, and Amy handled everything with such care, thoughtfulness, and expertise. She not only made it all come together seamlessly, but also saved us a few thousand dollars by choosing the perfect hotel and ideal travel dates. From the very beginning, we felt completely taken care of--and that feeling stayed with us the entire trip. What could have been stressful turned into something incredibly special. The experiences she planned were beyond anything we could have imagined. We spent our days laughing, bonding, and trying new things--ziplining through the jungle, ATVing through forests and shallow rivers, and even swimming half a mile through a breathtaking cenote. We saw dolphins and sea turtles, visited a beautiful Mayan village, and enjoyed some of the most authentic and delicious Mexican food we've ever had. There were also so many magical, unexpected moments--like spending time with monkeys and deer, and even spotting a massive wild stingray. Every day felt like something out of a dream. What meant the most to us, though, was how safe we felt the entire time. As someone who is usually a very nervous traveler, I can honestly say I felt completely at ease. Amy created an experience that was adventurous and exciting, yet always grounded in a deep sense of safety and trust. This truly was a trip of a lifetime, and we are so grateful to Amy for making it possible. Her attention to detail, her ability to understand exactly what we needed, and her genuine care for her clients set her apart in every way. We will be talking about this trip for years to come--and we cannot wait to work with her again.

Amy planned an amazing family trip to Europe a few years ago, so of course we had to go back and…read moreask her to help us again! We went to Venice, Florence, Bologna, Milan, and Mykonos. As always, Amy was courteous, professional, quick to respond, and catered the trip around its purpose, which was to celebrate a graduation. She answered all of our questions and concerns. We wanted a more relaxed trip than last time, so we opted to choose our own activities, but asked Amy to help us book them. This time we needed quite a few train tickets to navigate through Italy, and Amy chose great ones. I was stressed about our luggage and how we would watch/store it, etc, but we were able to put all our luggage above our seats and didn't have to worry about anything. Once again, Amy arranged private transfers to/from the airports/hotels for us. All of the hotels were in amazing locations within easy walking distance to great sights and great food. One of the hotels was a bit outdated, butwas built in the 1700s and is probably extremely difficult and expensive to modernize. The location was just down the street from the Duomo though. Honestly, could not get better than that. Overall, trip was so much fun and relaxing. Venice was a sleeper hit. We all wished we had more time there. Taking the vaporetto in was an experience! Very cool and convenient to take it straight to the hotel as well. It was really great to spend more time in Florence and get to wander and see the city. Some of us went to the top of the dome of the Duomo, view was amazing. The climb was intense though! Bologna food tour was incredible!!! Definitely want to go back and eat literally everything. Milan was a good pit stop and we wished we had gotten tickets to see inside the Duomo.  Mykonos was beautiful and the transfer company was great. Super nice and we used them for taxi service as well. Hotel had a free shuttle to and from Mykonos town until 9pm. The catamaran tour was beautiful, amazingly relaxing, and one of the highlights of Greece. It wasn't super windy that day, so it was basically perfect! Only bump was that 2 days before we left we were trying to check in for the flight home and it said there was an issue and talk to the travel agent. I reached out to Amy and we found out that one of the airlines we were using to get home had cancelled the flight without notifying her or us of the change. Definitely not what we wanted to hear right before we needed to fly back. But Amy was fantastic. She told us don't worry, this was why we had an agent, it was her job to worry about everything and that we just needed to enjoy our last day. Amy got back to me pretty quickly (all things considered) and had booked new flights for the 8 of us. And even though we weren't sitting 8 together, she was able to get us seats of 4 and 4 close to each other. It was still a little stressful waiting to see if we were stranded or not, but nothing in comparison to if we'd had to do all of that ourselves. Thank goodness for Amy and travel insurance!!! Another unforgettable trip; THANK YOU, Planet Hoppers.

I will not be using Booking.com again. I had a confirmed…read moreflight reservation, but when I needed to add luggage, Booking.com completely locked my booking. The airline could see my reservation, but told me Booking.com had full control and had to process the payment. I spent hours calling support, only to be told "there is nothing they can do." Even after the airline added the service, Booking.com refused to release the payment link or unlock the booking. Their escalation team promised to follow up by phone or email -- I received neither. Because of Booking.com's system, I was forced into last-minute airport fees that cost nearly double. This is unacceptable. If they take your money for a flight, the least they should do is give you access to manage your booking. Their customer service is slow, unhelpful, and takes no responsibility for the problems their system creates. If you value your time or money, avoid Booking.com for flights. The risk is simply not worth it.

Our tour guide, Thang Le, for the Northern region tour is really good. He's knowledgeable, patient…read moreand willing to go extra miles for guests. Overall we had positive experience with Viettravel. Highly recommended.

Excellent service! They were so helpful in getting my tourist visa sorted out. Well worth the fee…read moreto not have to worry.

Mr Liang and Silvia provided good service and delivered Visa on time. Highly recommend.read more

A last minute business trip to the EU came up, and my passport was expiring in a month. Ruh roh…read more For those that don't know, Schengen Visa requirements state that your passport has to be valid for three months from your departure date from the EU. Even expedited service on the US gov website stated it would take 2-3 weeks. Casto Travel to the rescue! I literally had one week to get my passport renewed (Monday to Monday). Linda not only got me sorted, but also helped me re-take my passport photo on the spot. Had I not mistakenly slipped up on some paper work, I would have had my passport in two days. Instead, everything was ready and good to go within four days. Amazing. I spent probably a maximum of 15min there for the initial paperwork. I don't expect to be renewing/applying for passports often - but I'll definitely be sending folks to Linda. A+, would renew again (in 10 years).

If you need a passport fast, this is the spot. Linda was so helpful and kind I think I called her…read morelike 3 times in one day and she answered every time being super helpful. She was very flexible with meeting times. I needed a passport ASAP for a trip I'm taking in August and she sent me a detailed email stating everything I needed. I went to get everything in the envelope at the post office and Linda sent it out to me. A couple days later I received a call saying my passport was ready for pickup. I 110% recommend this place to anyone looking for a quick way to get a passport! Thanks Linda you the best!