Supposed to close at 1:30pm, but when I called at 6pm some nice lady answered the phone. She was…read morevery helpful in answering my questions. Even though their service was not needed at this time, I will be sure to keep them in mind for any future needs.

My Chinese visa was done in a very professional manner. It…read morewas a vey easy way how they took down all my information and my visa was approved. Wishing them all the best and I highly recommend them to all the other people Keep up the good work

This travel agency is very unprofessional. They offer you good deals just to never get back to you…read more The staff is very unorganized and they lack customer service skills in particular the owner who fails to lead by example.

I wish I could give them 0 stars. First of all, no one greeted us when we walked in, and we even…read morewalked in WITH one of their employees! No one acknowledged that we were there, another lady ended up even coming out of her office to talk to the one who had just walked in with us, and STILL didn't say anything to us. Finally after they were done talking they asked who we were here for... this is a good 8 minutes later. We then said we were interested in a trip coming up and she replied with, "You'll have to make an appointment because I'm super busy trying to get 18 people to Mexico right now and a few other people who want last minute trips..." First of all, it said walk-ins were welcome, and second of all, who says that??? I don't care if you have other trips you are planning... that's your job! Needless to say the next place we called ahead of time and they said come on down, one of our agents will help you right away! Horrible customer service, and they were far from welcoming and professional. Go to BJ Travel Center in Fremont instead. They are AMAZING!

Went in to file my taxes today great and friendly service. Had my 2 year old daughter with me they…read moretreated her with a smile. Lend her some toys they had.

This tax preparation center is by far the best that I have gone too. The staff are extremely…read morefriendly, very professional, and knowledgeful. Just keep in mind and respectful that if you have all your documents in order, the process will goes by smoothly. Thank you Latin America

We have been using BJS Travel for many years. Brian Piazza is the best. very efficiently, kind,…read morefriendly and the most important thing, he always help me to buy the best trip !!! Thank you Brian, excellent customer services!!!

Do yourself a favor and don't use BJ's Travel to book anything, they don't value their customers…read moreand are not honorable. Use Vacationstogo.com instead, great deals and they stand by their prices and will even match and beat other competitors price.

I had been here a few times for visa and passport photos. Service was quick. I accidentally wore a…read morewhite T-shirt there, and the lady told me that my head will just be floating in the photo because the background is also white lol. She kindly provided me an overall blazer to cover up my should area for the photoshoot. I went there different times in the past. The busiest is usually late afternoon before closing. This time I went there at noon and there was no one. Definitely will go back for photos in the future.

This seems to be a farily popular spot. There was a long line when we get there and there was only…read moreone person serving customers. We ended up having to wait 30 minutes. We got our passport photos taken here. The quality of the passport photos taken are good, and the service is speedy. In the meantime, note that they charge physical copies and the digital copies completely separately, so the value is not great if you want both physical and digital copies.

My wife Jenny and I used LL Travel to get her Vietnam visa after getting married and updating her…read morelast name. Julie helped us and seemed friendly and professional. She handled the passport renewal, took her photo, and told us she'd notify us when everything was ready. I picked up the passport when told it was ready, but Julie wasn't there. Another staff member handed it to me after making a copy, and we trusted that everything was complete. Jenny didn't find out until she was at the airport for a red‑eye flight that the visa was never placed in her passport. She was nearly denied boarding and had to apply for an emergency visa on the spot. It was incredibly stressful and cost us extra money due to their error. When she called Julie afterward, LL Travel refused to reimburse her and claimed they tried to contact her. We were never notified ahead of time that the visa was missing or needed to be picked up separately. Mistakes happen--but refusing to take responsibility is unacceptable. This was careless handling of important travel documents, and their response showed a lack of accountability. I would not trust LL Travel again. Proceed with caution.

My family has used this travel agency for years whenever we book travel to Asia. I've booked…read moreflights to Thailand, Viet Nam, Korea, Japan. My recent visit was to get a 5 year Visa for my upcoming Viet Nam trip. The whole thing took me less than 15 minutes. It was $70 each. They will call me back in 2 weeks to pick it up. They take cash, Venmo, and Zelle. Eva and Julie are both great and very helpful. Highly recommend for Visa services.

Mary was very helpful in helping book a trip with multiple stops in Africa. And when the Iran…read moreconflict happened, we totally scrapped the original itinerary to avoid flying over the Middle East. Every flight reservation went smoothly, and I felt I got the best price given the surge in airfare. Mary was accessible and prompt with follow up. Much appreciated to have her help and allay the stress of this aspect of the trip. I'd highly recommend her service.

I love working with Mary and her team. She's very attentive and detail oriented, and she goes above…read moreand beyond at every step. She planned our recent "bucket-list" trip to Asia, and I can't wait to start planning my next vacation with her. On this Asia trip, one moment that really stood out - we made a reservation at a restaurant in Bali, and we asked if she could add to our itinerary. She did more - she reached out directly to the restaurant to let them know we were so excited for the dinner. When we showed up, we got a great table, a birthday cake, AND the manager stopped by to say hi, referencing the note she received from Mary. Just wow.

DO NOT deserve even 1 star!!!! Worst customer service experience ever!!!!…read more I inquired on 13th of July 2016 to book flight tickets and I was given a quote of xxx$ for some airlines. I had already reserved a ticket from the same airlines a day before and I was looking for a better deal. (I got a higher quote about 60$ more than what I had already got from airlines a day before). When I got this quote, following was my response: "Thanks for helping me with this. I got a better deal online. I really appreciate your help." And I get the following response from DEEP K VOHRA (VIP TRAVELS): (Thats what people do. We work to find deal and we get nothing for our services. We are learning. Gooday.) POOR CUSTOMER SERVICE HAS JUST STARTED!! I replied saying I don't have to show you the proof but I would want you to see when I got the reservation confirmation from the airlines directly. (This was 1 day before I inquired with viptravels) Again the response I get from DEEP K VOHRA: ("Dear gujjubhai Today is 13july get your stats correct. No need to reply Thank") This was because my flight itinerary had date 13th JULY due to timezone difference (Remember this was booked on 12th of JULY). I said this CUSTOMER SERVICE that you have provided IS GOING ON YELP for people like me to know about good and bad customer service and I again get the following response: "Yelp is not only for you I can put better reply" I HAVE ALL THIS PROOF IN MY EMAIL SO BEWARE OF THIS AGENT IN FUTURE!!

I have been a customer of VIP travels for over 18 years. I have found Deepak and rest of the VIP…read moreTravels staff as caring, customer focused and extremely competitive. Multiple times, I have compared their quotes with online fares and found them to be better. Additionally, they propose alternative options to customers that are cheaper and better suitable for customers' schedule. I have had situations where I needed ticket for international travels on a few hours' notice. VIP Travels were more than helpful every single time. It is great to know that in this competitive industry, there is someone out there customers can count on and when the need is critical, would not get take advantage of.

I'd recommend Silicon Valley China Visa if you want to skip the consulate lines and the two trips…read moreinto the city. The time savings alone made it worth it. I looked into handling my China visa through the SF consulate myself, but it required two trips into the city and long wait times. I decided to use Silicon Valley China Visa instead. Daniel handled the process through WeChat and took care of everything end to end. Pickup and drop-off were done in Milpitas, so I never had to drive to SF.

Fast, friendly service to get visa to China. I worked with Daniel to get my family's tourist visa…read moreto China. The whole process was well explained and the communication was excellent. It took just a few short weeks to get the visa and Daniel helped me along the way. He reminded me to check the portal since the Chinese website does not send notifications after the application is approved. The price is also reasonable, even got a discount for two passports. If you want fast and reliable service to get your Chinese visa, I recommend this place.