I've been an Xfinity/Comcast customer for 20+ years, but I think that's over after my latest…read morebait-and-switch episode. I got a new xfinity gateway modem a few weeks ago because my Arris modem stopped connecting. I picked up the gateway at the Xfinity store and activated it. Shortly afterward (1/2 hour?) it started losing the connection every few minutes. I called Xfinity customer service and transferred thru to tech support, and after trying a few things remotely, they said it was definitely a hardware issue they would send a technician to check it, transferring me back to customer service to set up a time... I told them I would swap out the modem back at the Xfinity store but they said MULTIPLE times that I would NOT be charged for the tech visit. I asked this several times to verify. But, alas, I see on this month's bill that I was lied to, and I WAS charged and extra $100, despite being assured multiple times by Xfinity customer service that I would NOT BE. I asked them to look back in my account records and check the call notes that this was true. Their 'helpful' chat (which I finally got a human being onto, by typing 'human being' and getting out of their AI slop-loop of clickable questions) said they don't share that info between the CS and chat groups (?!). What abysmal service. I told them that I'd be cancelling my Xfinity soon and will be looking around to their local competitors for a better level of customer experience. And maybe a company whose left hand knows what its right hand is doing. BTW: They also added another $15 to my ongoing monthly bill for the 'privilege' of having their equipment on loan.

I signed up for Xfinity internet a couple years ago for 1 gig service at $70 a month, which felt…read morelike a fair price at the time. Somewhere along the way, with autopay on, my bill increased to $99 a month without enough transparency or value to justify it. If better pricing was available, existing customers should be offered that before they decide to leave. The bigger frustration has been trying to cancel service. There is no simple online cancellation option. It keeps directing you to call, and then every representative seems more focused on upselling than actually helping cancel the account. I've been transferred around and told someone else will help, only to repeat the same conversation again. Service reliability was also an issue. We experienced multiple outages in Denver. While they may offer small credits, the process to claim them feels like a maze and often is not worth the time for a few dollars. I already use Google Fiber at another property and have had a much smoother experience. Between rising prices, outages, and the cancellation hassle, this is likely the end of Xfinity for me in Denver.

Juan did a fantastic job. On time, did a great job explaining everything, great work quality…read more Really can't ask for anything more...

Friendly and professional service at a fair price. Happy to cut the cord with their help.read more

It's time for me to revisit my one star review of Rise. Over the past year or so their service has…read moreimproved considerably. For about the past 10 years I have been buying 2 internet connections to my home - rise and viasat. The issue i had with both was reliability, so I basically had one to back up the other. I think about a year and half ago Rise did some major upgrades on their tower. Since then the reliability has been extremely good, and I generally get the bandwidth I pay for and sometimes a bit more. I work from home and i monitor my usage closely. As Rise continued to provide reliable service I found the viasat bill more and more difficult to stomach - their reliability was still low - and I rarely got what i paid for. So Rise's increased performance has allowed me to have Viasat disconnected and a second Rise line added to my home for backup purposes and I'm saving money. I'm not protected against their tower going down - but it has been a long time since that happened, and yes, I am knocking on wood. Additionally, I have a difficult install . The Installer has been great, gets things done, and doesn't mind thinking outside the box. So a pleasant update for Rise - They have made great strides, I sure hope they keep it up.

Obtained Rise Broadband service September 2025. Had issues here and there but often more so than…read morenot in the middle of the night service goes out. I've called a few times, but yesterday May 12 we had an outage then May 13 the usage has been intermittent. I called and was told I wouldn't get any money back on a service I'm paying for but not receiving. The service got worse shortly after hanging up with the rep being completely out, so I called back and of course they're closed. I will be canceling this service and in our upcoming HOA meeting and within our minutes I will be stating my experience and tell everyone there is a deal with starlink online and I've heard they have great service and customer service. I'm so disappointed and aggravated.

Aerux used to be great, but now the technical support is horrible. As others have noted, you…read moresubmit a service tech issue complaining of the system being down, and no one ever returns the call or emails back. The only way you will get to talk with someone is by retrying your call numerous times in hopes of talking to a tech. AND never let them say they will call you back with a resolution because they won't. My internet has been down all week, and I still haven't been able to get them to resolve it. If you are in Parker as we are...start shopping around. MAVERICK is now cheaper than Aerux and is fiber, so you will get screaming fast speeds.

Aerux owns AU Wireless in Golden, but still represents themselves as the original non-profit that…read moreestablished the network and sold to Aerux in 2022. They claim 2-hour response time for technical support, but aren't available on weekends to provide service. The call center they use to provide "support" was unable to contact the company.

I had one of the worst experiences I've ever had with a retail store here. A couple of days ago, I…read morewas set up with what was supposed to be a free upgrade on a new line and phone. Fast forward to today, and I find out they actually added payments on multiple devices without telling me. When I went back to clear it up, the employee helping me was completely lost and admitted he didn't know what he was doing. I asked for the manager, but instead of helping, the manager blamed me for the situation and refused to correct it. When I mentioned I'd be leaving a review about the experience, the manager raised their voice at me and told me to leave the store. I've never been treated like that as a customer. I'll be reporting this to corporate, but in the meantime, I strongly recommend avoiding this location.

Stephanie was friendly and helpful. I came in on a slow afternoon and was helped promptly and…read moreefficiently. Had my questions answered and I was in and out in 15 minutes. Couldn't have been more efficient.

It's hard to find small businesses that grab your trust quickly and keep it. Zack and his team…read moreprovide quality services at reasonable prices while maintaining exceptional customer support. You guys knocked it out of the park on this one.

Best internet in Larkspur! Our internet is fast, reliable, and always works. Their service is top…read morenotch. They are thorough and provide their customers with an amazing customer service experience. We couldn't be more thrilled that we switched to Thrive from Century Link.

Angelica and Katie were both so patient and helpful at this T-Mobile location. Switching carriers…read moreand phones is not for the weak, but they were awesome!!!

Staff has no clue what customer service is. They were argumentative and unhelpful. I will never…read morestep foot in this location again.