Anywhere from may to June of 2022 I took my Chevy cobalt to get the back right break done and on…read morethe 4th of July the car swerved to the left and then to the right then it totaled on the expressway going towards west of the 33. He had an unlicensed mechanic working on my car at the time. Not sure how business is for them but I do not appreciate my experience

Great guys who run this place. They aren't looking to over-charge you, and are very efficient. I've…read morebeen going to them since 2018, they've only provided amazing service. Ive seen the owner work with customers, whether it be time or money constraints. Their work on my vehicles has been excellent, never have had a problem. literally, my entire family goes to them whenever there is an issue with their car. Make an appointment, and you'll most likely be in and out in the same day. I can't say enough good things about this shop!

I got a used Kia from Chaz and I couldn't happier this is the 3ed car I bought from KENMORE AUTO…read moreSALES!!!!

They're awesome, the mechanic had me in and out super quick. They fixed my car and didn't burn a…read morehole in my wallet. Especially the mechanic Joe made sure I got the lowest prices on the parts by calling several part stores!!!

Had to bring my car to Paddock to do allot of needed engine repairs. Even though it wasn't cheep,…read moreit was well worth every penny. The diagnosis and repairs were done at an amazing speed (put my last mechanic to shame), but to top the cake Aubrey Putnam, the customer care manager at Paddock was very nice and helpful and definitly knew what she was talking about, making it very clear and understandable what needed to be done. She was very good at her job. My hat is off to her and the mechanic that helped me and got my Caddy back to working order again. Give Aubery a raise!

Update 2026 ***Joe O*** keeps emailing me and calling me,…read moredespite me stating that I do not want any contact from Paddock due to the negative experience that I had there. I've blocked Paddock's main number, as well as Joe O's two numbers and yet Joe is **still** calling me and emailing me to trade in my paid-off car for a new car. This isn't Sales, this is Harassment. According to New York State : Harassment in the Second Degree (PL 240.26): Occurs when someone, with the intent to **harass,** **annoy**, or alarm, subjects someone to unwanted physical contact, follows them in a public place, or **engages in a repeated course of conduct** that alarms or **seriously annoys another person with no legitimate purpose**. Joe O is seriously annoying me, and is repeatedly contacting me despite me stating that I would never do business with Paddock ever again. There is no legitimate purpose for Joe O or for Paddock to contact me. -----------------------------------------------------------------------------------

Financed a vehicle back in April purchased a warranty thank god because ever since I've had the…read morevehicle there has been multiple issues first I took it there no problem the had to fix the muffler and a leak then there was a issue with the timing chain again took it there no problem they fixed it even gave me money to get a rental then the timing chain went out a second time as well as a fuel pump issue again took it there They supposedly fixed it get my car back 3 days later check engine turns on and car is not drivable they suggest I take it to another repair shop who sent me multiple pictures as well as problems with the vehicle the fuel pump has to be replaced again they are even saying their is a leak in the oil Which looks like it has been a issue since before I got the keys the motor may now be damaged and there is damage with the exhaust that has been rotten and never replaced now I'm getting told they don't want to deal with me or my vehicle they are having bad luck with it the vehicle they sold to me i would never suggest this place to anyone they act like they are nice Induviuals and obviously out to rob ppl I even relayed to them him I'm pregnant and need a safe car have never felt more unsafe so now I'm stuck making payments on a vehicle I can't drive do not come here

This place SUCKS !!!!! Talked to an Abraham got everything together to purchase a 4X4 F150 off his…read morelot. Set up an appointment to take care of paper work and the purchase. It was set for 10 am this morning. I had a 45 minute drive to the place. To get there and Abraham acted like he forgot and then quoted that he has no idea what truck I was talking about. One of his co workers asked me if I came for the F250 ? I said no, I was here for the F150 he had no idea what truck I was talking about. So they are either baiting and switching or they are just terrible at what they do. Hope people read this and refuse to do business with these a**holes. They have a terrible business attitude.

I would highly recommend anyone looking for a used car to come to Paul Herman. Was looking for my…read morefirst used car about a year ago, went to multiple other sellers in the area with no luck. From the start Paul was very laid back, and had no issue with us looking underneath the cars to see the condition of the frame. No high pressure environment, he met us where we were and left us to look around and see for ourselves the condition of the cars. He was very easy to work with throughout the whole process, and the pricing of the car I ended up buying was very fair. A year later, the car just passed inspection with no major repairs. Since buying, I topped up the coolant, changed the wipers, filled up the tires a few times, and took it for an oil change - that's it, for the whole year. Incredibly happy I found Paul Herman and ended up buying from there!

This place totally Sucks. Don't buy nothing there, Lemons, that's all they sell is lemons, my…read morefriend bought struck there, 23 days later he got it, due to, they had to fix a problem in the motor, now they told him he only had 8 days left on the warranty , 2 weeks later his oil pan needs replaced, it was leaking, air conditioner needed to be flushed, They sell shit vehicles, there fast to take your money tho

The crew made me feel welcome and the service was great. All…read moreparts were as promised. Highly recommend the business. Ps drove from Canada for these parts.

Been Dealing with Tony at BAW for over 20 years…read more They generally never have the parts i need, but when they do hes always given me the best prices, and stands behind them.. Id imagine he wont be around much longer, but while hes here i love stopping down and grabbing parts for customers cars and odds n ends for my projects..

This is where I got my beautiful ,black, 2012 Chrysler ,Town & Country - "Stow & Go" Van, which I…read moreLOVE !! Good price, Easy to work with salesman, Great looking vehicles & Not too far from the Kenmore area. They did all necessary repairs to the van before I picked it up a few days later. I honestly couldn't be happier with what I bought. The salesman/owner ? also got me an amazing deal on a spare key to be made. I got it at "his cost" but a man who makes keys in his van & works out of different lots. Thank God too, because I needed that extra key on a few quite a few occasions. I highly recommend them for your next used vehicle purchase .

If I could leave 0 stars I would. I bought a car online from this dealership, was told it was in…read moreperfect road worthy condition. I had the car delivered to me a month ago, and it still has not moved from my driveway. They sold me a car that has 4 dry rotted tires, over 10 years old each, no working reverse lights, a major electrical issue that the power seats and climate control don't work. The new battery I had installed does not hold a charge. The alternator winds too high and is not seated correctly, the fuse box gets upwards of 220 degrees. I won't run it because I am afraid of a fire starting. The list goes on and on. I had the car towed to a specialist (more $ out of my pocket) to check it out. They raised all the same concerns I had and said it is not safe in its current condition and will need upwards of $5k, probably more to fix all the issues. They even took my sales tax money, saying they had a third party registering my car. Well, the car is not safe for the roads, so it can't be registered, but they have my sales tax money still. It would never pass inspection. I was looking for a weekend driver to take to car shows and I got a total lemon! This dealership refuses to do anything, stating "I have buyers remorse!!!!!!" Are you kidding me? I was looking for this style car for over three years. I wasn't looking for a car that needs tons of work or I would not have bought it. Now I am forced to get a NY Attorney, get the NY Attorney General as well as the NY DMV involved. I did hire a third party to check out the car. He apparently doesn't know a lot about these sports cars, because he seemed to just look at cosmetics, not electrical or reverse lights or dry rotted tires (I could go on). I will be looking at this company next. Yes, the car looks nice, but OMG, what a mechanical, electrical mess!! A lot of my wasted time on this. I just wanted my money back, but now since it looks like this dealership doesn't care, I will be looking for a lot more than just that. Yes, I have learned my lesson. Due to this awful experience, I will never make a large purchase like this online again. Stay away from this dealership. It seems they don't care too much about the online customer. Writing this to hopefully help anybody thinking of buying online from these rip off professional's.

We just bought a truck from Duncan Motor Car. Chris was great to work with. He always answered us…read moreright away and went out of his way to have the vehicle ready very quick. The interior of the truck was already very nice, but Chris had it cleaned for delivery, it looked great and exceeded our expectations. This was one of our easiest vehicle purchases and we are incredibly happy with the truck.

Buyers beware -- serious misrepresentation…read more I bought a 1989 Ford Bronco from Duncan Motor Sales through Bring a Trailer. It was advertised as rust-free and road-ready but arrived with severe hidden rust, frame corrosion, and nonfunctional 4×4 and electrical systems. After multiple emails and texts, I received no real response or resolution. I've since filed a complaint with the New York Attorney General's Office. Do your research before buying -- my experience shows this dealer cannot be trusted to represent vehicles honestly.

Have been working with this shop for a little while…read more I first started working with them in February of 2019 and they got my wiper motor fixed -- after a while, the part seemingly failed but they replaced it with no charge, which was kind of them despite the part itself failing not being their fault. I've since back back for misc tire maintenance, oil changes, inspections, etc and they do a standup job. Most recently, I got my annual inspection done here. My only complaint was I had no idea their waiting room was closed (due to covid) when I booked it, so I had to scramble to find someone to pick me up last minute. Also, I am not sure whether they inspected my tires carefully or put them up to pressure since one of my tires seems kind of low shortly after the service. Despite that, I have enjoyed my experiences here. I do wish communication was sometimes a tad better, but I think they do a good job and trust their opinions.

Excellent service Will highly recommend honest and…read moretrustworthy people . Price was more than reasonable