Never received the transponder even after 10 days since I ordered, called and chatted with couple of agents but nothing worked out, such a dumb team. I am required drive without the transponder for long drive though I have ordered in advance. Totally useless and ridiculous service. read more

E-Zpass - tracking info - Public Services & Government Near Me - Whitestone, New York

Tell us about your experience: Awful. A picture says a 1000 words. They send me a text message asking us to update our payment method. As instructed, we reply "Help" for more information and to comply with THEIR request. You're then directed to a non-existent Ez-Pass logon page. You then try to leave a comment only to find out that they've disabled comments. Now they'll try to suspend my license for "unpaid tolls". Almost funny. PS: wish they'd bring the toll collectors back. They were pleasant. read more

There customers service is beyond horrible. My husband got charged and he paid it and then they charged him triple of the payment. Then told him he would get the money back within 72 hours. It has been almost two months and he has called and they say it is coming to then say it was put in as a dispute so he has to file his claim all over again. read more

The representative I was talking to was extremely rude and didn't let me finish my sentence before she hung up on me I will never drive on the Pennsylvania turnpike ever again The highest tolls in the states and the roads suck read more

We applied for ez pass In August Havent received it yet Customer service has all these excuses read more

Online, the customer service is DREADFUL. I'm trying to find answers that are not on the website. The chat box online steps you down with a bot that can't answer anything, but when prompted to ask for an agent, you get another screen that requires your pass number...which is on a different screen that causes you to back out of the chat box, so you have to start over with the bot, only to ultimately get a message that the human chat feature is not working today...And is there a phone number on the site? Nope. Google that, wait on hold for 10 minutes. Oh, and if you want to close your account? No can do online, AND you have to remember the answer to your security question. Really? To cancel an account? But, NY operators are hilarious, so there's that. read more

I am a NJ resident and transitioned from EZ Pass-NJ to an EZ Pass-NY account a few years ago. The customer support experience has been wildly faster and better every single call. Like night and day difference and saves me a ton of time. Ez-pass NJ typical wait time: 1 hour Ez-pass NY typical wait time: 5-10 min Ez-pass NJ typical tone of voice: rough Ez-pass NY typical tone of voice: soft/pleasant read more

Awful and very poor custumer service system! I was on the phone for 1 hour 20 minutes, and at the end the agent could not provide me any resolution. This organization need major improvement! read more

Frustrating and Useless Billing System I can't believe how poorly EZ Pass NY handles billing. They send emails saying I owe money, but give NO details at all--no date of travel, no location, nothing! How am I supposed to know what I'm paying for? It feels completely unorganized and unprofessional. Instead of making things easier, they make everything more confusing. Their system is a mess and their communication is terrible. Absolutely ridiculous experience. read more

I am a NY e-z pass customer for 3 years if I had a choice, I wouldn't be one. If I can rate E-ZPass at 0 I would. The app suck it doesn't notify you of hidden fees, when you call it's a long wait time, fees are excessively high, difficult to contact anyone, lack of communication, no written statements until you are in judgement, there are numerous departments, and no one can give you a clear response. There is no reason with AI and all the updated technology we have access to they are so far behind. The company operates as if they don't have millions of customers and you have to suck it up and eat it because it's using them or taking public transportation to get to your destination. read more

As if the customer service (which is already non existent) could get any worse. I contacted them because I had some very aggressive responses. The message that I received from them?? "Is that all you have"? How does this government facility get the right to speak to customers this way? read more

So unbelievably horrible! Their customer service is literally in the toilet. I have to take headache meds after the call I just had with them and it's not the first time. We have to do better people, I beg of you! read more

What a despicable scam! If you save your payment information they will make withdrawals under the guise of a threshold amount, without your approval. The latest scam is to tell you you have a zero balance, when you make a deposit yourvbalance is 3 times what they claimed. They confuse everyone into toll violations in order to steal your money. When you call the system tells you to call at another time. They are working closely with the police to scam as much money as possible from you every time you use a toll road. read more

We have been EZ Pass NY customers for years and have never had any issues. Recently, our card was declined (unbeknownst to us), so they removed the card on file without our knowledge. They then charged us $25 revocation fee, $16 per tag fee (total of $57 in fees) and when we called to find out what was happening, the agent told us that they mailed letters to our house to notify us, but they were returned to EZ Pass (unbeknownst to us again). We received no notification at all that our account wasn't in good standing. We asked to speak with a supervisor and Darien (the supervisor) was incredibly rude and explained that it is "customer responsibility" to make sure the account is in good standing. He blamed us through the entire phone call regardless of the errors on EZ Pass's end and refused to help us with anything other than to tell us that they can't do anything except TELL US that WE should be better checking the account going forward. How often do you check every account you have that is on autopay? Working with Darien was absolutely horrible and as a supervisor I cannot believe he adamantly and rudely blamed us for something we had absolutely no knowledge of. I will be switching to NJ EZ Pass going forward so that I NEVER have to work with someone like Darien again. read more

I have been trying to set up an EZPass-NY account and receive transponders for my vehicles since August 20, 2025. EZPass has made multiple errors and has not provided me with electronic access to my account or shipped me transponders. After the first time that transponders were not sent, EZPass said they were resending them. I received a USPS tracking number from EZPass after inquiring a week later about not receiving the second shipment. It indicated that transponders were not sent. Today, EZPass reps told me they do not provide customers with tracking numbers. I have no way to access their online account system because it has been down for a month and their system will not provide me with access. I have been told I need a transponder id# to setup access to their system when my account number is not recognized, but there is no way to verify if this is the case or not. So, I have no way to see my billing information. Today when I spoke to EZPass reps, I was told they were opening an investigation on why my transponders were not mailed and it would be 3-5 business days before that was complete, and then some time after that EZPass would decide how to resolve this. Their customer service department is terrible. I am stuck in this endless loop of not receiving any service from EZPass while I continue to be charged for any tolls at a higher rate than if I was provided with transponders. I believe the NY State Government should find a different vendor to provide tool service, since EZPass is totally incompetent. read more

EZ Pass NY. Service stinks. Cannot reach anyone by phone. Left on hold 43 minutes. Something went awry over the last few months. wasn't always this way. Clearly management must have cut the call center staff. read more

I've had NJ EZ pass for over 2 decades. Service has hit an all time low. We added a new plate to the account and apparently the system did not take it. I'm now being charged multiple violations for a car that is registered to my account. Trying to get to customer service is impossible. They just DO NOT PICK UP THE PHONE. You can stay on for 1 hr, 2 hrs... and you will NEVER get a person to pick up. This is racketeering at its finest. Does not surprise my because it is Jersey on of the most corrupt states in the nation. They are extorting $ and you have no way to dispute because they just don't answer. The mistake is on them and they ignore you and hold you accountable. It's disgusting that they make millions a day and treat their customers this way. Only service centers are in central and south Jersey so this does not help us who are in north Jersey. Organization needs to be overhauled. read more

Absolutely the worst. Have been trying to resolve an issue with a duplicate bill for 2 years and despite numerous calls and letters along with documentation its still not resolved. They added a charge for nonpayment and denied the dispute. Totally Incompetent. read more

This is one of the most unorganized department every time I call I get a different information. They don't make make it feasible to pay and get your account reinstated. This organization needs a new management style. Thanks read more

Someone stole one of our EZ passes from a car we don't use often. It took about a month to see our bill was going up so I reached out to them. They said the charges were from our device for a vehicle with license plate that wasn't on our account. They said we were responsible anyway. They wouldn't even give us the license plate of the vehicle so we could contact police. Also wouldn't bill them for the fraudulent charge. Typical actions of a bureaucratic Monopoly. read more

I tried to open an account for my son who just purchased a car in August 2024. His plate number was generated in August 2024, but for some reason the license plate was registered with another account... So we called the customer service that was very polite and tried to help, but he couldn't... He asked us to send a fax with the registration of the car. I asked him to send it on email, but he said that they can only accept it by a fax... LOL I told him that fax was used during the 80's and it's quite strange that in 2024, there is no efficient way to submit documents to E-ZPass. So, fortunately my printer has a fax functionality and I found a way to connect it to an IP phone landline. I tried to send the fax, but it didn't go... So I called them again... The woman on the line was NOT polite and didn't really listen to my issue... She kept asking for the account number and kept saying "You listen to me!!!" I tried to explain to her that there is no way to create an E-Zpass account without adding a valid license plate number, but she insisted to get the account number... At that point I said to her PLEASE LISTEN TO WHAT I AM TRYING TO TELL YOU!!!! At that point after explaining that there is no account number without a valid license plate, she told me "Let me talk to my supervisor..." After waiting for 10 min on the line, she came back and told me that their fax machine is broken... LOL And I should try again in couple of days... This is almost 2025, and this company still behaves like we are in 1972... Their website looks like 1995, and is awful to navigate... Their customer service is rude and unknowledgeable... They are monopolist who knows that there is no other choice, so why get better??? Shame on you E-ZPass!!! read more

ez pass ny online sucks. doesn't link you to your account. password/login doesn't reset. very frustrating. this website is outdated and an abomination of accuracy zero stars. update your website read more

EZ Pass NY sucks! Doesn't work in a rental car and they don't respond to any inquiries! I'm stuck paying max toll on Ohio turnpike because my EZ Pass comes up as "invald". Second time this happened! EZ Pass claims the tag is valid, but doesn't work in a rental car. Yet their FAQ claims it does! read more

The absolute worst. Don't even know where to start,from a service center in every borough to automated system and don't let me get started with the online service which I always have to speak to a customer service representative after holding for ever.which is literally a waste of time. I guess the mTA realized why spend money renting commercial property to having their employees work from home.(thank you covid).-then when you get enough violations that you tried fighting but get nowhere there's a sting operation where they take your car away hand you a desk appearance ticket A JOKE read more

I spoke with Miss. Pam from customer service. she helped me put my account back on track. She was very professional and understanding. You don't get too many agents that speak to you with respect and try and help you resolve the problem. This young lady that treated me with such. I'm saying great job too easy pass on training Miss Pam thank you read more

For it's wait time, I have to be honest with 2 stars... However, the guy at the door giving out the waiting tickets was quite helpful and kind enough to let us know this EZPASS is for NY cases and not for NJ issue; which makes our trip in and out, not wasting too much time, I would give one more star for the helpful guy. (Someplace the staffs just don't care, and make you wait, and let the window clerk break the bad news!) Similar to DMV, coming here early side of the day helps a little..not much but it does. Plus the parking lot is always crowded and hard to get a spot. (The waiting line starts from parking lot...) They accept major credit cards. When a lot of places don't accept AMEX, they do here. read more

E-Zpass - Public Services & Government Near Me - Whitestone, New York

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Took an hour on the phone with three representatives. My credit card declined two months prior. They never notified me and my account entered a negative balance of $26 over a statement period. Never got a letter, email or phone call. They added $50 in fees and happily sent a letter in the mail for that though. Meanwhile they disabled my ezpass and my account so I couldn't even log in to see or pay the balance. Phone rep said I could pay the balance and I requested to close the account if they didn't waive the fees. I told the supervisor I'm a nine year customer and always paid my bills. They didn't care but confirmed if I paid the fees I could close the account over the phone. Bait and switched after paying with the same credit card they have on file they said they can't close the account unless I mail them the request. What a joke of a company. read more

payed ahead on my bill, EZPASS took an extra $40. I called and after being on the phone for over an hour I was told it would be taken care of. That was 3 months ago. No one will get back to me. DON'T pay ahead on your bill- they will steal your $$$$. read more

NYS Ez Pass system is terrible. My license plate is linked to an account that is in collections that isnt mine and they said there isnt anything they can do. That means anyone can put random license plates on their account and let it go into collections without the people knowing, then those people cant put their license plate on their own account. NYS did away with tolls so EZ pass is the only way to go and they are charging me 3x the amount they should be due to me not being able to put my license plate on my account. I called 6x, you wait on the line for 1+ hrs for someone to answer then never get a reaponse back or you get a tesponse back online that the issue was resolved and it hasnt been. And ezpass told me I needed to call the collections agency to remove my license plate from the collections account but they have no record of my plate. EZ Pass NY needs better customer service!!!!!!!!!! Shout out to Ramish, Ali, and Wendy for NOT being able to do your job!!!! read more

I see so many terrible reviews but every time I've had to call E-Z Pass NY, I always speak to a knowledgeable, accommodating individual that helps me with my problem, quickly and respectfully. I've called three times in the past two years, and all three experiences have been positive. Perhaps people who have good experiences tend not to leave reviews, but the customer service people I have had the good fortune to speak with have been terrific. read more

One big scam, watch your account because they will close it without notification, and they will charge you upwards of $400 to be able to use your plates again AFTER buying a new transponder. I get that we're all still going to use it and everything else because it has a monopoly on the toll market but man it would be nice if they didn't suck. read more

Ez pass ny operated by Mta bridges and tunnels is the worse. For a company to charge $50 revocation fee double the bill, is ridiculous. If that's not enough I am in the process of closing my father's estate. This was his bill dated 3/1/2023 sent postmarked 3/6/2023 was going to pay it online today3/13/2023, only to receive a letter for this revocation fee. If a company can't adjust a fee in death when is a company going to work in the best interest of it's customers. If I could give no stars I would, be aware of who you do business. Unfortunately they are the only game in town what a monopoly. read more

I'd give this company NEGATIVE 5 stars. This is the worst company I have ever used. Lets start with the tolls. They are always X'd out or cones in front, therefore making you go through the "cash only" section. When I didn't have the dam ez pass, then the "cash only" was coned off and I had to go through the ez pass lane. A bunch of muppets are running this company!!! and they still charge you fees. Yes they give 1-2 courtesy removals, but still, why do I have to take an hour out of my day and wait for your representative because you guys just can't get it right? The fees are RIDICULOUS. I put $25 on my ez pass account, and since I changed locations/addresses, there was no need to use tolls. Months later, my account is in the negative, yet they are still taking cash out of the account although I have not used it. This company is a scam and pure robbery. Your service sucks! Either change the way you run things or BURN to the ground. POS company. And gonna charge me $35 for penalty of service? I expressed that I worked overnights and am unable to come in during business hours because it is too far away from where I live. Did that stop them? No. I'll pay you, but fkn go to hell. I will never again sign up to this shit service ever. read more

wow! The E-ZPass system does not work 1 hour with 38 minutes on hold, the worst system in the city of the government

The person I spoke with from here convinced me to get an E-Z pass to remove the late fee and lower initial fees on charges I didn't even know I had (were being sent to wrong address). So I got it, they transferred what I owed, and I paid it. Everything seemed ok. Then, months later, I received a violation fee of $50 because of a $2 toll from 5 months before I was completely unaware of. When I called to ask why that toll wasn't transferred onto my E-Z Pass with the other ones to be paid automatically, I was told it was my fault for not double-checking and that they couldn't help me with the fee because it was already in collections. Then they gave me the wrong number for collections. Then when I called to get the right number, I waited on hold with the collection agency they work with for over an hour on 2 separate occasions and never spoke to anyone. This has truly been a terrible experience. read more

After waiting for 48 she hang up the phone. Because I couldn't locate the violation. The account number wasn't good... what the fuck we are paying you the bridges for ??? If the employee can't even be any helpful and patient for more than 30 second read more

Customer service / phone support / email support has absolutely no right to have service or support in the name. Out of 6 different attempts to get an issue resolved, only one person was considerate and came across as a true support agent. Problem still not solved and probably never will be. Check and double check what your being charged. E-Z Pass, MTA, NYS are nothing but a bunch of corrupt criminals taking your rights, freedoms and hard earned money. Get out before it's too late. read more

I rented a car and needed to pay the tolls before I returned the rental car in otherwise you will get charged $50 administrative fees (down the road). Every person that answered the phone sounded like a moron and "far away" and refused to speak up. All I wanted to do was to pay the simple charges and was put on hold for about 1/2 hour while I worked from home. Ridiculous system. You are better offer going to an in-person retail store and pay in person. read more

Go early. Tell security guard why you are there. He will make sure you get on the right line. 2 star deduction because this office is inadequate for the amount of customers who need help. The staff is super helpful and professional but there are too many people who need assistance which results in a long wait time. read more

I go every 2 months to this office to add money to my account. None of the tells are will rested or has had a good morning or good afternoon. They are very anti-social and very rude. They make it so difficult and in place to be there. Every time I go they fight me back to service me. I was their yesterday in person I was told to go home and make payments by phone. That's probably the best help they ever gave me so I don't have to deal with unhappy people. My question to the staff is Whitestone Queen why work with so much hate. If you guys don't like serving the public get quite and get a new job that will but a smile on your face and others. God bless you all and help you guys find a better way. read more