Good prices, but phone service sucks. Workers who answered the phone are always rude. I understand…read morey'all be busy but y'all didn't even give me a chance to say "Hello" before y'all hung up assuming someone wasn't there. And then y'all ask me can I hold on the phone and don't even give me time to answer before I'm on hold.

I had a windshield wiper emergency this week and the folks at this Autozone were fantastic. They…read morewere all courteous and helpful. Angie in particular saved me having to leave my car in a snowstorm because of a broken driver's side wiper and a forgotten wallet. Not usual to have people so kind hearted and helpful. Terri

Two days ago, I was in Auto Zone, (-5) stars service. I was in there with my niece. There were a…read morelot of people in there. The lines was long. They had 3 to 5 register computer lines. So, I got in one and my niece got in another. They were so slow. Two of them look slow. Meaning they was walking slow and looking like they didn't know what they were doing. Now my niece finally gets service. And the boy tells me that, I'm in the wrong line that I have to get in another line. Behind a bunch of people. I said that not fair. He said they only had one register open. So I ask, why didn't u posts sign or announce it. He looked stupid and didn't know what to say. So I ask for the manager. I ask him the same thing. He told me they don't do post or announcement. He was rude and ghetto. I don't feel he had any customer service skills or manager skills either. It's sad that when in the hood u get hood service, Auto Zone on Lee Rd. I then left out displease with the service, his tone of voice and his attitude. Now I go across the street to O' REILLY AUTO STORE. I walk in 3 to 5 register computer lines. I ask the gentleman is there a line for just cash out. He said,that we will cash u out at any line and laugh. I ask why are u laughing? He ask did I just leave Auto Zone? I said, yes how u know? They always come here after standing in long lines with poor service. I said really and we both laugh.

I don't usually frequent this location. The area that it is in has seen a decline in business over…read morethe past decade, so it's neither desirable nor convenient. However, they do good business. The staff there are helpful and engaging, and honestly seem to go out of they're way to save you a buck. I was. having some work done on my car at the dealership and one of the employees went out of his way to get me some prices on the equipment so I could keep them honest. Sure, a smart long-term sales play, but usually that effort isn't expended by the average clerk. Kudos.

Meh, your basic auto parts store. They were helpful, and found the bulb I needed, and even offered…read moreme the unguet that would make it so my bulb lasts longer.

The service is terrible ! I tried to return something and they said i can exchange it ! The product…read moredidn't work, so i took it to a different store and got my money back!

From the owner: Advance Auto Parts at 4895 Neo Parkway in Garfield Heights is one of the nation's leading auto…read moreparts retailers stocking new and remanufactured automotive parts, maintenance items, and accessories such as batteries and oil filters for all makes and models. Visit your local Advance Auto Parts in Garfield Heights, call us or go online to order and pickup in-store. Save even more on your next visit by signing up for Speed Perks and receive discounts on the parts you need.

i got a flat tire at 10am. Called AAA and got the run around for 11hrs waiting for them to find a…read morecompany to come tow my car to a garage. I finally had had enough and called a towing company directly. Their driver Jerome was there within 20mins. He was very help and kind after an absolutely horrible day. If I ever need a tow again, I'll be calling Lawsons for sure!

Do NOT do business with these snakes!!! I was stuck on a snow embankment, called my Roadside…read moreService & they arranged for this company to come get me. It's 11:30 PM and this company's ETA was 2 hours. I called the company directly and asked why it would take so long to come and get me, & the person with whom I spoke with stated that he only had 1 tow truck, which was in Canton (an hour away). He stated that his 4 other trucks were broke and were in the process of being repaired. I should have called my Roadside back and have them find me another company, but it took them an hour to secure this place. After waiting 2 hours, I called this company back to see where they were, but this time, no one answered the phone. I then called my Roadside assistance to inform them of this company's tardiness and to see if they can locate where they were. My Roadside Service called them 4 times and no one answered!!! Because they refused to answer any calls, I had to wait for Roadside to dispatch a "reputable" company, who came to get me within 20 minutes. Do NOT do business with this "hood" establishment. They lack professionalism!!!! Work with them at your own risk!!! They are shady!!!

Sold me a motorcycle battery that DIDN'T COME CHARGED. I have no clue why they'd sell me this with…read moreno warning. Requires a whole charging kit and takes 8 hrs. I went to the next auto parts store and bought a perfectly fine pre-charged battery.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!